Middleton Ford - Service Center

Some serious honesty issues! With out even being able to start my car they wanted 1200.00. 1 a battery, 2 new water pump and 3 new starter. I asked how do u know i have a bad wat With out even being able to start my car they wanted 1200.00. 1 a battery, 2 new water pump and 3 new starter. I asked how do u know i have a bad water pump if you cant start ut? He (Jake) saud when we pushed it into the shop we saw there was no water in the reservoir. I suggested i purchase a battery and starter as i did not believe i needed a water pump. I installed the battery and the water pump did not leak a drop in almost 2 hours of running. I told Jake in service that the pump was fine. He responded with thats ur opinion. They again brought it into garage hooked to diagnostics. Nothing but then he said i had a terrible knock in my engine and a bad rod. I would need a new engine! I said that i disagreed and asked him to comeout side and listen to it with me and t err ll me what he heard. He said no i am to busy. When i asked again for him to come listen there was no knocking. He s as id thats your opinion. Then threw my keys at me!! Yes he raised his voice and threw keys at me! I respinded by getting louder as well telling another service customer that they eould not fo business here as the lie about needed repairs! At that point their Sales Manager grabbed another large salesman and confronted me in the parking lot as i was leaving! He got inches from my face and told me my behaviour was not acceptable. I told him to back off away from me i was leaving abd he was lucky i was. He then walked back into the building laughing and making a joke about me. NEVER WILL I STEP FOOT IN THAT BUSINESS AGAI. I will also discourage everyone i meet to not go there. More

Poor service on Ford escape bad quality tow package wiring. Had trouble with trailer wiring on my Escape from day one. Middleton Ford took months before they would do anything to help me initially. Now it just Had trouble with trailer wiring on my Escape from day one. Middleton Ford took months before they would do anything to help me initially. Now it just cost me another 350 dollars to fix Ford motor company and Middleton Ford's lousy initial fix of their poor trailer lighting product. I ordered the vehicle with trailer towing package hoping to have something reliable. Asked to speak to manager after initial problem and was told he was to busy to speak to me. Can't remember who original service manager was I dealt with. More

Sales service and title Jake went above and beyond customer service once again and made sure both my vehicles were serviced before the weekend. My fiancé resides in Rockford Jake went above and beyond customer service once again and made sure both my vehicles were serviced before the weekend. My fiancé resides in Rockford Illinois and will only get his service done at Middleton ford. There are very few days he has available and Jake made it happen!!! More

Great service! Brought my son’s car in for an oil change and everybody was friendly and helpful. His salesperson recognized me and spent a few minutes catching up. E Brought my son’s car in for an oil change and everybody was friendly and helpful. His salesperson recognized me and spent a few minutes catching up. Everybody was fantastic! More

Oil Change Excellent job! Good cookies! Finished quickly and did a great job. I would reccomend to my friends, familiy, neighbors...except the one neighbor that Excellent job! Good cookies! Finished quickly and did a great job. I would reccomend to my friends, familiy, neighbors...except the one neighbor that always complains and gives bad reviews. More

Great Job Our Ford Edge had a recall. The staff was very helpful in assisting me with a rental car while I waiting for the parts to arrive. Our Ford Edge had a recall. The staff was very helpful in assisting me with a rental car while I waiting for the parts to arrive. More

Oil change Purchased 2 the works oil change packages at a benefit. 3 hours to do oil change. Car came out and was not washed. Not happy with service and did not Purchased 2 the works oil change packages at a benefit. 3 hours to do oil change. Car came out and was not washed. Not happy with service and did not want to go back inside and wait any longer. The works turned out to be a normal oil change. More

Don’t go here Service was crap. Charger more that was quoted. Was given a long list of other things they thought needed to be done. I went to a different shop and t Service was crap. Charger more that was quoted. Was given a long list of other things they thought needed to be done. I went to a different shop and they found nothing wrong. I don’t know what games they are playing at Middleton ford but I would go else where More

Great service and very nice, helpful staff Very helpful staff and are willing to answer questions. The hours are convenient and it’s easy to get to. The only knock I have is the lack of quick Very helpful staff and are willing to answer questions. The hours are convenient and it’s easy to get to. The only knock I have is the lack of quick lane parking More

The best! I have purchased cars from Middleton Ford for years. I don't go anywhere else! I trust them completely. Sales, Service, Quick Lane - everything first I have purchased cars from Middleton Ford for years. I don't go anywhere else! I trust them completely. Sales, Service, Quick Lane - everything first rate. Happy to be their customer. More