Middleton Ford - Service Center

Had to tighten oil filter My garage, like my house, is not quite 4 years old. The garage floor was pristine, even with changing the oil on my two Harley Davidson motorcycles. T My garage, like my house, is not quite 4 years old. The garage floor was pristine, even with changing the oil on my two Harley Davidson motorcycles. That was true until my most recent Middleton Ford Quick Lane experience. I had a recall on the truck. I called and scheduled a time to drop off the truck for the recall. I also scheduled a battery replacement and oil change. I had no need for my truck that day, so I told the service writer that the service team had all day. It was my hope that similar to my past experiences that this would make it easier on your staff. The service department calls me to say the truck is ready. Great! I pull in just before 5:00 PM. Tye walks with me to Quick Lane to check out. I find the battery was the 650, not the 850, but as I was only charged for the lesser battery I chalked it up to my fault for not verifying the battery at drop off. Check out goes well. I walk to Kwik Trip to get my truck. It wasn't washed, but I guess I can't expect that every time. I drive to the car wash and all is good. I drive home and park the truck until Monday morning. On Monday morning, as I am trying to go to work I notice two large oil spots on my garage floor. I go in the house, call my office, change clothes and troubleshoot the issue. The oil filter wasn't tightened, and I had to clean my garage floor. This is the second time in 12 months I've had an issue with work performed by your Quick Lane team. I've brought vehicles to Middleton Ford for service for close to 20 years. I am shopping around for muffler and tire replacement for my wife's Escape. I'm hard pressed to find a reason to keep bringing our vehicles to your service group. More

great service Great service , helpful ,fast , and friendly employees . I'm from Janesville . Bought my 2017 F150 here and would'nt take it anywhere else for service Great service , helpful ,fast , and friendly employees . I'm from Janesville . Bought my 2017 F150 here and would'nt take it anywhere else for service . Overall great experience at Middleton Ford . More

Outstanding Service Every trip to Middleton Ford everyone is friendly and treat me the way I want to be treated. I take my Chevy pickup for oil and tire changes because t Every trip to Middleton Ford everyone is friendly and treat me the way I want to be treated. I take my Chevy pickup for oil and tire changes because the service is so great! More

General service The people were friendly. My car was done on time and within one business day. Car has been running fine since the new clutch was installed. No compl The people were friendly. My car was done on time and within one business day. Car has been running fine since the new clutch was installed. No complaints. More

Always great service I been going to Middleton Ford for over 10 years now. Always great service, great deals on tires and the things I need. Staff is always friendly. I been going to Middleton Ford for over 10 years now. Always great service, great deals on tires and the things I need. Staff is always friendly. More

I had soil change and the help was very friendly and explain I am very happy with my car and service. Also I am very happy with my salesman Mick Wartella.I would send anyone I know to Middleton Ford and ask for I am very happy with my car and service. Also I am very happy with my salesman Mick Wartella.I would send anyone I know to Middleton Ford and ask for Mick More

Wrong Part After Arguing - Lack of Knowledge Needed a replacement battery circuit for my 2015 Ford Taurus. Was told that i needed an entire cable assy $350 + labor. Had to find ford PN myself o Needed a replacement battery circuit for my 2015 Ford Taurus. Was told that i needed an entire cable assy $350 + labor. Had to find ford PN myself on internet. Called back, sales rep says yeah we’ve got that part. $45. 10 minute replace. My tenacity saved me prob. $700. This is why I don’t trust dealers. Sales rep was nice and waited for me at least close to closing time to come back and pick up the part. More

Friendly service Had my oil changed and learned that I needed my brake pads replaced. The service advisor was very friendly, it was easy to schedule the appointment. Had my oil changed and learned that I needed my brake pads replaced. The service advisor was very friendly, it was easy to schedule the appointment. The advisor even found a coupon for me to use. More

Friendly Everyone I met was friendly and helpful. I was kept informed about the work being done on my car. While there I watched Breeanna listen to a woman at Everyone I met was friendly and helpful. I was kept informed about the work being done on my car. While there I watched Breeanna listen to a woman at the counter who was telling her about her strokes and losing her keys,for 15 minutes, with rapt attention and a smile! More

Service at Quick Lane Another outstanding service experience. The people at Quck Lane always treat me like I’m the most important customer. Every time I show up they fit me Another outstanding service experience. The people at Quck Lane always treat me like I’m the most important customer. Every time I show up they fit me in and take care of all the work quickly. More