Middleton Ford

Unsatisfactory If you're looking for personalized service and great customer service I wouldn't reccomend coming here. Both times in we were rushed out the door as i If you're looking for personalized service and great customer service I wouldn't reccomend coming here. Both times in we were rushed out the door as it was closing and they clearly wanted to get out of there instead of quality service. I've called and emailed about an error on the title and about getting mudflaps which we've paid for and waiting for them to come in. It's been 6 weeks now and no response. Bobby was our sales person. Very nice but wasn't shown where anything is on the vehicle. No follow up call once purchased to even see how we liked the new truck or follow up when parts came in. Eager for a sale but not great service. Hopefully further experiences won't be like first impression. More

Very helpful staff I went in to get an oil change thirty minutes before closing unsure if they’d be able to fit me in that day but everyone was super helpful and got me I went in to get an oil change thirty minutes before closing unsure if they’d be able to fit me in that day but everyone was super helpful and got me in and out in a half hour. Great service! More

Pleasant personnel Dealership personnel unfailingly pleasant. Clean waiting room, and work performed as scheduled. It took slightly longer than planned, for which staff Dealership personnel unfailingly pleasant. Clean waiting room, and work performed as scheduled. It took slightly longer than planned, for which staff explained and profusely apologized. More

Vehicle health form blank The service was performed however the color coded checklist that I was sent home with was blank. I am not able to see such things as brake pad status The service was performed however the color coded checklist that I was sent home with was blank. I am not able to see such things as brake pad status or battery life or any of the items on the blank for so I can make informed decisions about my service. More

No haggle. Very relaxing to deal with. Adam was a delight to deal with. Very knowledgeable. Walked me through the ins and outs of the vehicle. Showed me everything. Would by from him again. Adam was a delight to deal with. Very knowledgeable. Walked me through the ins and outs of the vehicle. Showed me everything. Would by from him again. More

Excellent service and courteous employees The employees are courteous and treat the customers with respect and the service work is excellent. I am very comfortable asking questions and they an The employees are courteous and treat the customers with respect and the service work is excellent. I am very comfortable asking questions and they answer me in a way that I can understand More

Great experience I purchased my Traverse from Middleton Ford. It was a great experience. Plus every time I need an oil change I get 1/2 off plus a car wash. Thank y I purchased my Traverse from Middleton Ford. It was a great experience. Plus every time I need an oil change I get 1/2 off plus a car wash. Thank you! More

Nice salesman to work with. I saw the vehicle that I wanted and the salesman worked with me so well that I drove it home that afternoon. Very knowledgeable about the vehicle feat I saw the vehicle that I wanted and the salesman worked with me so well that I drove it home that afternoon. Very knowledgeable about the vehicle features and explaining to me. Very pleased to work with. More

Repair ball joint There were no surprises. Service tech answered all questions, ordered options. The work was completed in a timely fashion. The quality of workmanship There were no surprises. Service tech answered all questions, ordered options. The work was completed in a timely fashion. The quality of workmanship seems fine, as I've not had to return for followup work. More

Very helpful Made suggestions on routine maintenance to keep the vehicle running smoothly and as efficient as possible. I appreciated their suggestions and explana Made suggestions on routine maintenance to keep the vehicle running smoothly and as efficient as possible. I appreciated their suggestions and explanations of why this needed to be done. More