Michigan City Ford - Service Center

Followed through on recall After 2 years of frustration with the airbag recall and lack of help from my old dealership I went to Castle Ford. Alex in parts department was very h After 2 years of frustration with the airbag recall and lack of help from my old dealership I went to Castle Ford. Alex in parts department was very helpful in securing the necessary part staying on top of the order for weeks until it arrived. The service department immediately called me to schedule the service when the part was delivered. I also had them do the 120K full service check up at same time and both were completed in 1 day. Everyone involved was very helpful and friendly. I will not go back to my old dealership. More

Glad to see improvements to service dept Recent changes to service department staff are paying off! We were about to stop bringing our vehicle to this location for repairs and maintenance. I Recent changes to service department staff are paying off! We were about to stop bringing our vehicle to this location for repairs and maintenance. I appreciate the calls updating us on status of our vehicle, which was our largest complaint with previous staff. Felt the staff was genuinely trying to do their best to meet our needs in a timely manner. Vol, Samantha & Luis showed professionalism and courtesy throughout the last two visits. I'm giving 5 stars for only this most recent visit. Past experiences would have been rated much lower, but improvements are obvious and appreciated. More

Service Summary I thought the service was very good and would recommend them to everyone I know. I have always had a great experience with their service department an I thought the service was very good and would recommend them to everyone I know. I have always had a great experience with their service department and hope to keep that trend going More

Great service Very personable and knowledgeable employees. They go above and beyond to make sure your needs are taken care of. Vol is extremely helpful. I’ve be Very personable and knowledgeable employees. They go above and beyond to make sure your needs are taken care of. Vol is extremely helpful. I’ve been a customer for 4 years More

service Excellent service done on my truck by the friendly people in the service department.and was in very short amount of time.All in all very pleased. Excellent service done on my truck by the friendly people in the service department.and was in very short amount of time.All in all very pleased. More

Never to return I never have been lied to by one company as I was by Castle Ford. I will drive to Indianapolis for service before I return to RIP off Castle Ford I never have been lied to by one company as I was by Castle Ford. I will drive to Indianapolis for service before I return to RIP off Castle Ford More

Great experience and timely service I worked with Luis and he was extremely helpful and friendly. They took care of my request in a timely fashion with no hassle. I was very pleased wi I worked with Luis and he was extremely helpful and friendly. They took care of my request in a timely fashion with no hassle. I was very pleased with how I was treated and the entire process. More

Very helpful people They turned a bad situation to a good experience. Traveling and had a flat on my new Ford. Wish would have paid for my new tire. They turned a bad situation to a good experience. Traveling and had a flat on my new Ford. Wish would have paid for my new tire. More

day at the service department Everyone was great and vol and samantha were awesome! my car had to stay over night but it got done it a timely matter and im very happy Everyone was great and vol and samantha were awesome! my car had to stay over night but it got done it a timely matter and im very happy More

Overall great, but.. I was waiting for an hour and a half in the customer area when I finally asked (as I was running late) the staff worked hard to wrap it up but it was I was waiting for an hour and a half in the customer area when I finally asked (as I was running late) the staff worked hard to wrap it up but it was clear that the car had been ready for a while and I had not been notified. In all other respects the service was excellent. More