Michigan City Ford - Service Center

Recall Great job by service employees Thanks for your help Staff was nice and helpful and kept me in the loop on service tickets being completed Great job by service employees Thanks for your help Staff was nice and helpful and kept me in the loop on service tickets being completed More

Excellent customer service I received excellent service when I arrived with a razor blade in a tire. I was assured they would be able to get me back on the road. After a short I received excellent service when I arrived with a razor blade in a tire. I was assured they would be able to get me back on the road. After a short wait I was informed my tire could not be fixed but a replacement tire was in stock. I was thankful for this great service when I did not have an appointment and the service department was busy. More

I have just one comment After paying I went to “find “ MKX with no luck so what to return to the service counter and someone showed me the row it was parked in along with a c After paying I went to “find “ MKX with no luck so what to return to the service counter and someone showed me the row it was parked in along with a comment most people would have pushed the alarm on the key. After finding my car I couldn’t move it anyway because mine was blocked by a car that was delivered by transport so back to service explain what’s going on finding the key finally after 15 plus minutes I’m going to meet up with my family. More

Done very fast and took care of the problem Dropped car off and two days later I got a call it was repaired and ready to go. Excellent service and work. Wouldn't hesitate to go back. Dropped car off and two days later I got a call it was repaired and ready to go. Excellent service and work. Wouldn't hesitate to go back. More

Excellent service and workmanship! Excellent service and the new tires make my truck feel like new again! Had dip on my wheels and they were able to save it with no damage! Excellent service and the new tires make my truck feel like new again! Had dip on my wheels and they were able to save it with no damage! More

Great service! I had an appointment for Friday, 09/14 but needed to drop my truck off Thursday, 9/13, as I had to work on Friday. Troy let me bring the truck in ear I had an appointment for Friday, 09/14 but needed to drop my truck off Thursday, 9/13, as I had to work on Friday. Troy let me bring the truck in early Thursday afternoon and they made the repair later that afternoon and called me to let me know it was done a day early. I really appreciated that as it made life so much simpler for me especially since I live in La Porte. More

Engine light The suv had to be analyzed for sensor light I dropped off my suv within 2 hours I was called there was a bad module it was ordered and they replaced i The suv had to be analyzed for sensor light I dropped off my suv within 2 hours I was called there was a bad module it was ordered and they replaced it 2 days later More

oil change I thouge the oil change and tire roation was 39.95 not 79.95 I will go to some other place next time for service I thouge the oil change and tire roation was 39.95 not 79.95 I will go to some other place next time for service More

Problem Solved! My husband purchased a Mustang GT when the dealership was still owned by Sauers. Long story short he took it in for an oil change and noticed scratch My husband purchased a Mustang GT when the dealership was still owned by Sauers. Long story short he took it in for an oil change and noticed scratches on the car. Service department attempted to fix but were not successful, so we contacted the general manager Mark Artibey. He quickly made sure the car was sent out for the scrathces to be taken care of and also had it detailed and when we picked it up it had a full tank of gas! It took us a bit to get our probem fixed but once we were working with Mark everything was fixed to our satisfaction. Thank You! More

exasperating 8/23/18: Car into Castle service dept. for oil change and 75.000 mile check up. OK Needs new tires - 4/32" remaining. They have Goodyear tires in stoc 8/23/18: Car into Castle service dept. for oil change and 75.000 mile check up. OK Needs new tires - 4/32" remaining. They have Goodyear tires in stock. Make appointment for 8/27 to replace 4 tires. Arrive Castle service at 0825. Car up and tires removed.@ 0900. Then Troy tells me that the tires for my car were sold Saturday 8/25. Forgot to mark them sold on 8/23.Oops. New tires will be in 8/28 @1000. Since tires are off, loaner offered. OK. 8/28. Call Castle and told the car will be ready after lunch. Arrive @ Castle 1238. Car not ready yet. Return loaner and Samantha says they will put a $5 - 10 charge on my credit card. I am told that I have to pay for the gas. I question this as I only drove the car home ,10 miles and back. I had the loaner because Castle service had messed up. A young male then stepped up an said " because of my attitude " he would wave the gas money. I asked him explain that statement and words were exchanged. I left service dept and sat with my salesman and related the story. He and the Manager told me to fill this form out. More