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Michigan City Ford
Michigan City, IN
473 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 473 reviews
February 22, 2023
I leased my 2021 Ford Bronco at Castle Ford brand new. At the end of the last year, I took my 2021 Ford Bronco to Caliber Collision to have the top repaired under a claim from Geico after someone cut t At the end of the last year, I took my 2021 Ford Bronco to Caliber Collision to have the top repaired under a claim from Geico after someone cut the top attempting to break in. Caliber was unable to fix it after determining it was too complicated and sent it to Castle Ford. Castle had it for at least two months while a new top was ordered and they figured out how to install it. The Bronco was then returned to Caliber Collision, where my friend picked it up for me as I was out of town on military orders. When I received the vehicle back, the clips on the passenger side of the top were broken, allowing a gap in the top (see pics attached). I called Caliber Collision who said they didn't notice it or inspect it when they picked it up from Castle and that I should take up the issue with Castle. I spoke with the service manager at Castle, who then stated they didn't notice the issue with the broken clips on the top and said should call Geico and take it up with them. Additionally , my Bronco was with Castle for well over two months and when I picked it up, it was in need of an oil change (service light was on) and also needed a recall. Castle Ford returned the vehicle to Caliber not only with a broken top (Ford knows about these issues and someone at the dealer or Caliber likely broke the top not knowing how to take it off properly) but also returned the vehicle in need of an oil change and a recall. This is absolutely unsatisfactory and I would not buy another vehicle at Castle Ford or repair my vehicle at Caliber Collision. Both parties passed the buck to each other and then Geico and left me with a Bronco with a broken top that I eventually took to another Ford Dealer who repaired the mess under warranty. STAY AWAY form Castle Ford and Caliber Collision, especially if you're a veteran as they do not respect their customers, their vehicles, or their quality of work. There was ZERO ownership of fault from either company. More
by AJ23
Employees Worked With
Service Manager
February 16, 2023
I've purchased 2 cars in a year from Castle and couldn't be happier. Easy, no pressure selling tactics and everyone treats you like family. be happier. Easy, no pressure selling tactics and everyone treats you like family. More
by JMiller1966
Employees Worked With
Sam Moffitt, Greg Harper
November 05, 2022
Samantha allowed us to take all the time we needed to make our decision about the car. No pushy sales tactics. Everyone there friendly and helpful. Johnnae in internet sales also very helpful, providing make our decision about the car. No pushy sales tactics. Everyone there friendly and helpful. Johnnae in internet sales also very helpful, providing answers to our questions, before making an hour long drive to the dealership. We did purchase the car we found on the website. More
by B & L
Employees Worked With
Samantha Lloren’s-Moffitt (Sales) and Johnnae (internet), Trace Kennedy
September 22, 2022
Least a car from Castle Ford for 3 years they send me an early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't du early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't due in for another week i kept calling their weekly about the SUV i find out they sold it instead of calling me to trade my lease in. I started to work with another rep about a Lincoln Aviator that shows they had she said that's not in either i told her i want to lease that SUV a couple weeks go buy i found out they sold that SUV from under me again. Now my lease was up 9/21/2022 so i had to buy the SUV out so i could have something to drive I will never refer or deal with Castle Ford again. I been leasing cars for 30 years this by far was the worst experience i ever dealt with. More
by mike
Employees Worked With
Terry Morse, David Ortiz
March 08, 2022
Customer service was top notch here. My salesman was there for my needs and made the experience a good one. My only advice would be to make sure the customer knows what all is needed as My salesman was there for my needs and made the experience a good one. My only advice would be to make sure the customer knows what all is needed as nobody lives just down the street anymore. More
by 941wmcaffee
Employees Worked With
Jherek Miller, Trace Kennedy
January 18, 2022
Love my used BMW I purchased from here. Samantha is great and ensured I was happy! Also Trace helped explain each document to me as I was a first-time car buyer. I couldn't say enough good things about my ex and ensured I was happy! Also Trace helped explain each document to me as I was a first-time car buyer. I couldn't say enough good things about my experience! More
by leannalynns
Employees Worked With
Samantha
