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Michigan City Ford
Michigan City, IN
475 Reviews
You can feel the difference when you walk through our doors. Smiling, friendly people are prepared to take care of whatever automotive needs you require. High Pressure? Not here!! Our prices in every department are competitive with every other dealership, if not lower! We price our vehicles to market right from the start, so very rarely are negotiations necessary! How would you like to not have to haggle over price when you are in the market for a new or previously enjoyed vehicle? Now there's a place you can enjoy your buying experience, here at Castle! Most of our vehicles are already the least expensive and serviced vehicles in a 200 mile radius. You can be assured that your vehicle will also be fixed right the first time, by Ford Certified Mechanics, and also washed! When you entrust us with diagnosing and fixing your vehicle, Ford or any other brand, we treat it like it's our own! We, here at Castle Ford, want to earn your business, and we'll never expect it for free!!! Make an appointment to experience your best buying and servicing experience, ever, and ask about the "Castle Difference".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 475 reviews
June 26, 2019
Fantastic experience!!! Terry was absolutely fantastic! He and the team made the process painless. They are very courteous and respectful which is great considering that pur Terry was absolutely fantastic! He and the team made the process painless. They are very courteous and respectful which is great considering that purchasing a vehicle can be kinda stressful. The finance manager Felix was really nice and super fast. The paperwork portion was less than 5 minutes and he did not pressure me for anything at all. I will buy from Castle again. More
by Mkpe
Employees Worked With
Terry Morse
June 14, 2019
Excellent dealership From salesman asking my wants, and beyond fulfilling them, to quick and easy financing, this car buying experience was my best -and fastest- ever! St From salesman asking my wants, and beyond fulfilling them, to quick and easy financing, this car buying experience was my best -and fastest- ever! Staff was very friendly and accommodating More
by Ruth L
Employees Worked With
Milt Dabagia, Greg Harper
June 13, 2019
Not happy Left the Service Center very UNHAPPY. I bought several vechiel and had service done many time at this dealership location. Left this time and probab Left the Service Center very UNHAPPY. I bought several vechiel and had service done many time at this dealership location. Left this time and probably will not be back for service. Ej Ford More
by ejford
Verified CustomerEmployees Worked With
Don't know names
June 13, 2019
Recall work Car was delivered to dealer on time for air bag recall, 11 am and work was not complete until 5:15. Also had other items to address but length of rec Car was delivered to dealer on time for air bag recall, 11 am and work was not complete until 5:15. Also had other items to address but length of recall work negated time to complete. What ever work was done has affected the operation of the am/FM antennae? More
by ryoung10
Employees Worked With
Sharon Barozzini
June 10, 2019
Best car buying experience I expressed to Rob a customer service rep that car buying gives me anxiety so he explained it to the sales person Sharon and they streamlined the whol I expressed to Rob a customer service rep that car buying gives me anxiety so he explained it to the sales person Sharon and they streamlined the whole process for me and I was in and out in less than 2 hours with little to no anxiety. Awesome experience. More
by Chaddymac
Employees Worked With
Rob S. , Sharon Barozzini
June 10, 2019
Not happy with experience Your Service manager Joe did nothing but lie to me about the service taking so long on a warranted transmission problem he kept telling me that it wa Your Service manager Joe did nothing but lie to me about the service taking so long on a warranted transmission problem he kept telling me that it was in the bay and they were taking apart to find the problem but every time I drove past the place the car never moved from where it was when it was towed in and we were not offered a loner car for the first four days because he said there were no loners but then we talked to Leann and she put us into one right away so we incured 186.00 rental fee for something we should not have. Joe said we would get it paid back from ford since it was a warranty issue (Still waiting for the check). Also it took over a month for him to get my paperwork after I had called several times. I think this man is not a good fit for a manager. More
by mkhw171
Employees Worked With
Greg Harper
June 09, 2019
Excellent service Very friendly , not pushy , listened to what I was looking for. I will recommend Milt to all my friends and family. So HAPPY with my new car . Thanks Very friendly , not pushy , listened to what I was looking for. I will recommend Milt to all my friends and family. So HAPPY with my new car . Thanks Milt ! More
by Cindy has a new car
Employees Worked With
Milt Dabagia
June 01, 2019
Excellent Service I purchased a 2017 Ram. Terry was our excellent salesperson and was very patient with us while providing excellent detailed explanations about all our I purchased a 2017 Ram. Terry was our excellent salesperson and was very patient with us while providing excellent detailed explanations about all our questions and concerns. More
by Yaya
Employees Worked With
Terry Morse
May 31, 2019
Great Experience My wife and I were extremely impressed with the professionalism that was displayed to us. Terry and Felix listened to our questions and concerns witho My wife and I were extremely impressed with the professionalism that was displayed to us. Terry and Felix listened to our questions and concerns without any hesitation. They then helped us find a vehicle to suit our needs. We will highly recommended them to our family and friends! More
by Blessed99
Employees Worked With
Felix , Terry Morse
May 30, 2019
Stress free Milt is a true professional. He listened to my wants and needs and found the perfect new vehicle for me. From start to finish he made my car buying ex Milt is a true professional. He listened to my wants and needs and found the perfect new vehicle for me. From start to finish he made my car buying experience enjoyable and stress free. No frills, no games... honest, upfront and friendly. I would recommend buying from him and from Castle Ford. More
by cjmclain215
Employees Worked With
Milt Dabagia, Greg Harper
