Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

I won't be coming back after my oil change Saturday morning that afternoon I had an oil leak when I stop in on Monday they told me I would have to wait there were three ahead of me I felt I already pai morning that afternoon I had an oil leak when I stop in on Monday they told me I would have to wait there were three ahead of me I felt I already paid for the service and I should have been helped right away so I left I will not buy another automobile for them again I will take my business elsewhere. More

I came back to this place hoping to have a better service than a couple times before. Just to find out the the service was about the same if not worst, I git my car diagnosed high $$ one happened not to hav than a couple times before. Just to find out the the service was about the same if not worst, I git my car diagnosed high $$ one happened not to have the part ask me to call back next week n when I did called back I was on hold for near 30 minutes then he told me xxxx call me back to let me know about the part n time drop it off to get it put on my car it’s been that long n still not heard from the service department or that guy. It’s unfortunate that the customer service is bad so I need to find another place. More

Bill $3,200 problem never fixed. Had popping noise. Diagnoses - 2 days. Replaced front differential, tie rods and ball joints did alignment (steering wheel now cocked). Week in shop.. Had popping noise. Diagnoses - 2 days. Replaced front differential, tie rods and ball joints did alignment (steering wheel now cocked). Week in shop...problem continues. :( More

We have always been pleased with our salesmen and manager with our vehicle purchases. However, we were told we get 4 free oil changes, which I did with my 2017 Jeep Cherokee, which has approximately 30,000 m with our vehicle purchases. However, we were told we get 4 free oil changes, which I did with my 2017 Jeep Cherokee, which has approximately 30,000 mi now. However, with our 2018 Jeep Wrangler, we were in for the 3rd oil change with 15,000 miles, and was told it was past 2 years and no longer covered. This was about 2 weeks past the 2 year date. We were never told that there was a time limit, since our other one went past that time too. We were told that it was part of the deal in buying from Michiana to get 4 oil changes. I am NOT pleased with the back pedaling!!!!!!!! And to me, outright deception! Kathy Van Lue More

i was originally quoted 6-7 days. i was quoted $1200 for parts and labor. I called on day 8 they said the person had not touched my repair yet. day 10 i call and they said the guy couldnt repair and was sen parts and labor. I called on day 8 they said the person had not touched my repair yet. day 10 i call and they said the guy couldnt repair and was sending for a replacement. 10 days later my part still hasnt arrived and still no e.t.a. or ability to track the shipment. all along im paying $40 a day car rental and no loaner was even offered even though they knew i was inconvinienced 2 weeks past their quote. i had to finally ask for one for the last couple days. when i went to pick up the vehicle there was no real remorse. i was only given $50 off my original quote even though the labor quoted was less than needed since the repair didnt happen only a replacement. on top of that there was oil and grease all over my gear shift, my door, the passenger seat and middle compartment. they didnt clean up after themselves or even bother to vacuum or free car wash like other dealers do even for an oil change. overall communication was nonexistent and the process was a mess. not to mention i asked to havr some dash lights looked at and they didnt even bother because they said it would take another 3-4 day... who does business like that? More

Did no fix problems with the ram. More rams fault than dealer. Dissatisfied with ram and will not purchase again. Service department did not fix problems so I ended up selling dealer. Dissatisfied with ram and will not purchase again. Service department did not fix problems so I ended up selling More