Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Great job figuring out what was wrong with my vehicle and part was in stock but took three days to get back. Dropped off Monday at 8 am and didn't get back till Wednesday 4 pm. part was in stock but took three days to get back. Dropped off Monday at 8 am and didn't get back till Wednesday 4 pm. More

Service consultant, Jeff Bailey seemed kind and professional. I paid 500$ for a job that didn't fix the problem. You should offer loaner cars. professional. I paid 500$ for a job that didn't fix the problem. You should offer loaner cars. More

Car was sold to me with a damaged engine. Though the warranty covered the repairs, I was without a car for 2/3 weeks. Rental only covered 1 week. When the car was returned to me, I was told that it was warranty covered the repairs, I was without a car for 2/3 weeks. Rental only covered 1 week. When the car was returned to me, I was told that it was in better condition than when I bought it and that it had a brand new engine - 1. that was a lie, it is not a brand new engine. 2. Gas was left on empty due to probably having to empty it out for service but no heads up. 3. Steering wheel now squeaks. 4. Pedals shakes when I turn now. 5. A broken handle still was not fixed (one of the issues immediately noticed after bought and one of the reasons why I took it in) 6. And car left me stranded just 3 days after I picked it up because items were not put back in place correctly under the hood. More

Customer service was not great . Could of been handled better. And got Jeep back and transmission still acting up slipping . Calling them to take it back better. And got Jeep back and transmission still acting up slipping . Calling them to take it back More

The lady Marie I was dealing with was super! But the fact that they had my car more then a whole day even with a appointment. Not happy about that. The labor was expensive. I like the customer service not th that they had my car more then a whole day even with a appointment. Not happy about that. The labor was expensive. I like the customer service not the work done. More

1. Your online service scheduling doesnt work! It should atleast call the customer as it promises. 2. Your lobby or building is only set up for chair distancing at checkin! C19 people! You dont care! 3. atleast call the customer as it promises. 2. Your lobby or building is only set up for chair distancing at checkin! C19 people! You dont care! 3. I waited 4 hours for a airbag recall should only took a hour or so...2 hours max. Yet they schedule me right so I had to wait for everyone to come back to lunch then they started my job! My appointment was at 10am. I will never buy a Dodge vehicle again only because Elkhart service terrible n now you are too! You lost me 3 new Dodge vehicles! All because the sevice department doesnt equal as the Sales department. One you enjoy and trust! The other you never want or will meet again! More

Im very unsatisfied our 2015 Jeep had a broken seat belt had to go to another dealer to get results they didn’t charge me you did for something I had apart had to go to another dealer to get results they didn’t charge me you did for something I had apart More