Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Great customer service skills! The service was fast & all the staff. Was friendly! I do not have any complaints! Jeff was awesome & has a great personality! all the staff. Was friendly! I do not have any complaints! Jeff was awesome & has a great personality! More

I came in for an oil change. The girl who checked me in was very nice. The car was done in the time they gave me. was very nice. The car was done in the time they gave me. More

The salesman made a lot of promises that were not kept. The service dept is grossly incompetent. I was told the door lock would be fixed. After being drug in three times that still has not happened. Jeff p The service dept is grossly incompetent. I was told the door lock would be fixed. After being drug in three times that still has not happened. Jeff pushes the blame for his lack of management on to everyone else. They detailed the vehicle so badly when we bought it that the salesman felt badly enough to have us bring it back in to be done over. The second job was better than the first but still very substandard. We were told they would replace the windshield and asked specifically if the new one would have the Jeep Easter eggs on it.(The grill symbol on top and climbing Jeep in the corner). The salesperson said it would and then they put a cheaper after market windshield in. Not what was promised and devalued the Jeep. On my third trip in to have the door lock fixed I was told that the parts had arrived damaged. My appointment was on a Monday morning. The parts had been in since the previous weak and nobody bothered to call me and tell me so I showed up for nothing. When I asked Jeff why someone couldn’t have called me he did his usual dance of evasion and blame pushing. Now I am still waiting on parts to come in and have to bring it in yet again and I have no faith that they will pull their act together and get this done. Will likely have to go somewhere else or do it myself. Overall I would not recommend this dealership and especially not the service dept. total incompetence. More

Marie and Jeff were very helpful and provided us great service. Both were exceptionally professional and answered all of our questions. We are happy with how quickly everything was completed. Thank you! service. Both were exceptionally professional and answered all of our questions. We are happy with how quickly everything was completed. Thank you! More

Had the oil changed and tires rotated. Got me in and out in a timely manner. Very pleased! Love my 2019 jeep Cherokee trailhawk elite! in a timely manner. Very pleased! Love my 2019 jeep Cherokee trailhawk elite! More

Dealership has always been great to work with. Very good customer service & very efficient in fixing any problems I may have with our Jeep. Thank You! customer service & very efficient in fixing any problems I may have with our Jeep. Thank You! More

Very friendly. Quick, fast and affordable service: clean environment. Happy and healthy workers. Close and local to where I live. Also super helpful with what they do. environment. Happy and healthy workers. Close and local to where I live. Also super helpful with what they do. More

I bought a 2019 RAM, but they forced me to pay a very expensive warranty that I did not want to attach since it did not suit me because the truck had almost 50,000 miles and the warranty expired at 80,00 expensive warranty that I did not want to attach since it did not suit me because the truck had almost 50,000 miles and the warranty expired at 80,000 miles, so it was not convenient for me to include it, I said I didn't want it but they still forced me to include it, and that upset me a lot, even though I told them to remove it, they didn't want to do it More

There were signs everywhere that masks were required to enter. The workers were not wearing masks the majority of the time I was there and did not enforce this rule to other customers. enter. The workers were not wearing masks the majority of the time I was there and did not enforce this rule to other customers. More

I told the guy when I checked in there that my Jeep slams into gear sometimes when it shifts from one gear to the next. He said that it is normal on the new cars. I told him that I have never heard of that b into gear sometimes when it shifts from one gear to the next. He said that it is normal on the new cars. I told him that I have never heard of that before in my life. I told him that I have gone to school for mechanics and I am a SAE certified and was never told that in school. Also told him that I have to go get my recertifications every 2 years and just got my done and have still not heard that. He refused to listen to me after that. So when my car was done with the oil change I left. I’ll never return there as long as I live and i am telling everyone about what happened. More