Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

I have always loved this dealership love the sales people, the finance department, and the front desk girls, which is why I chose this place to purchase another car in less than 2 years. They understo people, the finance department, and the front desk girls, which is why I chose this place to purchase another car in less than 2 years. They understood me and what I needed, and got me into what I thought was a great deal for myself and the company. However, that quickly changed when about 2 weeks after owning the car my check engine light went on, I took it in and the service department is so rude. They said I would have to pay a $199 diag fee and then I had a $200 deductible. Needless to say, I was not happy and went to speak to my sales rep, who then got his manager, she spoke with someone, and they ended up waiving the fee, when the manager spoke with the service guy about it, he lied to her and said that he never said that. Left a very bad taste in my mouth, as the service department there has for the last 3 years. About 2 weeks later, I’m out golfing and on hole 7 it started to rain, I had taken off the front 2 panels of the roof, prior to golfing and there was no sign of rain all day, I figured it’s a JEEP, they can withstand some weathering. By hole 9 it had stopped raining and I got in the car, wiped down the inside a bit and drove home. I parked, went and got ready for work, and on my way to work noticed that nothing worked on the steering column, took it into service in the morning and, again, I get the same little cocky, arrogant kid, who tells me that jeeps are NOT supposed to get wet. I laughed and said “come on!!!” So he tells me it’s gonna be another $199 diag fee, and more than likely my warranty won’t cover it. Now mind you I haven’t even gotten my tags yet or made my first payment. I again contacted my sales rep and he contacted the manager they were waiving the fee again but couldn’t do anything. I let them look at it to which the service department told me it was going to be over $700 they don’t have the part and they have no idea when the part will come in, he also told me that it MAY NOT EVEN fix the problem, I asked for a rental since they don’t know when it’s going to come in, and they said they don’t do that. So I came in and retrieved my car, I talked to the finance manager Jimmy, who BTW is awesome, I talked to Matt O, my sales rep who is ALSO AMAZING and I cancelled my warranty after they both listened intently and politely to my woes and irritation. When retrieving my car from service, the kid, Jeff, knew I was upset, and asked me what was wrong and off I’ll be bringing the car back when the part arrived. I told him no, I would not be doing business with them ever again as they are rude, impolite, arrogant, talk to fast, don’t explain anything, and talk over you with no intention whatsoever of finding a resolve for issues. I told him I will be writing a review and I would be giving his department all zeros and if I could, I would give him worse than zeros, to which he replied “thank you Miss Renner, because just so you know when we get a completed survey, I get $200.” I thought this was COMPLETELY unprofessional and basically par for the course with this horrible service department. I am NOT happy whatsoever, the company has offered no resolve and just continues with the rudest customer service I have personally ever encountered. I will definitely be telling everyone I know, and even people I don’t. I hope that MCJDR , can eventually find a medium amongst the sales department and the service department where they can peacefully coexist because it is clear to the customer that they currently do not. More

have always loved this dealership love the sales people, the finance department, and the front desk girls, which is why I chose this place to purchase another car in less than 2 years. They understood me an the finance department, and the front desk girls, which is why I chose this place to purchase another car in less than 2 years. They understood me and what I needed, and got me into what I thought was a great deal for myself and the company. However, that quickly changed when about 2 weeks after owning the car my check engine light went on, I took it in and the service department is so rude. They said I would have to pay a $199 diag fee and then I had a $200 deductible. Needless to say, I was not happy and went to speak to my sales rep, who then got his manager, she spoke with someone, and they ended up waiving the fee, when the manager spoke with the service guy about it, he lied to her and said that he never said that. Left a very bad taste in my mouth, as the service department there has for the last 3 years. About 2 weeks later, I’m out golfing and on hole 7 it started to rain, I had taken off the front 2 panels of the roof, prior to golfing and there was no sign of rain all day, I figured it’s a JEEP, they can withstand some weathering. By hole 9 it had stopped raining and I got in the car, wiped down the inside a bit and drove home. I parked, went and got ready for work, and on my way to work noticed that nothing worked on the steering column, took it into service in the morning and, again, I get the same little cocky, arrogant kid, who tells me that jeeps are NOT supposed to get wet. I laughed and said “come on!!!” So he tells me it’s gonna be another $199 diag fee, and more than likely my warranty won’t cover it. Now mind you I haven’t even gotten my tags yet or made my first payment. I again contacted my sales rep and he contacted the manager they were waiving the fee again but couldn’t do anything. I let them look at it to which the service department told me it was going to be over $700 they don’t have the part and they have no idea when the part will come in, he also told me that it MAY NOT EVEN fix the problem, I asked for a rental since they don’t know when it’s going to come in, and they said they don’t do that. So I came in and retrieved my car, I talked to the finance manager Jimmy, who BTW is awesome, I talked to Matt O, my sales rep who is ALSO AMAZING and I cancelled my warranty after they both listened intently and politely to my woes and irritation. When retrieving my car from service, the kid, Jeff, knew I was upset, and asked me what was wrong and off I’ll be bringing the car back when the part arrived. I told him no, I would not be doing business with them ever again as they are rude, impolite, arrogant, talk to fast, don’t explain anything, and talk over you with no intention whatsoever of finding a resolve for issues. I told him I will be writing a review and I would be giving his department all zeros and if I could, I would give him worse than zeros, to which he replied “thank you Miss Renner, because just so you know when we get a completed survey, I get $200.” I thought this was COMPLETELY unprofessional and basically par for the course with this horrible service department. I am NOT happy whatsoever, the company has offered no resolve and just continues with the rudest customer service I have personally ever encountered. I will definitely be telling everyone I know, and even people I don’t. I hope that MCJDR , can eventually find a medium amongst the sales department and the service department where they can peacefully coexist because it is clear to the customer that they currently do not. More

They had my car for three weeks, broke the fender trims on my car and didn’t want to replace them, also two weeks later they had to do more work on my car. Tried to say the battery was the issue made me pu on my car and didn’t want to replace them, also two weeks later they had to do more work on my car. Tried to say the battery was the issue made me purchase a battery and that still didn’t fix the issue. My car interior lights and radio worked but I couldn’t shut my car off due to them not fixing my car correctly the first time causing my battery to die. Alway trying to upsale, even tried to sale me fender trims that they broke! HORRIBLE! More

Service seems to take way longer than other Jeep dealers I’ve been to. Was no line when we pulled up. Simple oil change and cabin filter. Just feel like every time we go there it takes all afternoon. Worker I’ve been to. Was no line when we pulled up. Simple oil change and cabin filter. Just feel like every time we go there it takes all afternoon. Workers were very friendly and knowledgeable just seems to take forever for the service More

I have been a jeep owner for over 46 years. I have never had better service from any other CDJR dealer. I have never had better service from any other CDJR dealer. More

Jeff was very friendly and took care of my issues I usually go to Tyler's but will now call Michigan ram home. usually go to Tyler's but will now call Michigan ram home. More

Alec Vargas went above and beyond the call of duty! He checked on the work done on my Fiat, then double checked, and then also went and drove my car to make sure everything was in working order! Anothe He checked on the work done on my Fiat, then double checked, and then also went and drove my car to make sure everything was in working order! Another dealership said that my car needed a new rear sway bar, however your dealership said that it was the front stabilizer bar and links. I was worried, and he triple checked everything! Thank you! More

Took over 4 months to get an appointment. Service never returned calls/messages. Online was useless. Service writer could not explain what was being replace vs completely recall on same par Service never returned calls/messages. Online was useless. Service writer could not explain what was being replace vs completely recall on same part. Ordered in wrong replaced part causing delay. More

Prompt and professional and courteous. We taken care of promptly. The gentleman was knowledgeable and courteous. We were on a time schedule and he met it. We taken care of promptly. The gentleman was knowledgeable and courteous. We were on a time schedule and he met it. More

Despite how things started, I'm throughly impressed by how reasonable, understanding and quick the service to my vehicle was. Everyone involved with my issue was tentive direct and were outstanding with t how reasonable, understanding and quick the service to my vehicle was. Everyone involved with my issue was tentive direct and were outstanding with their performance and ability to resolve my situation with speed and diligence. More