Michaud Mitsubishi
Danvers, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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This was by far my best experience buying a car, From the time I arrived and spoke with the sales person Tom, dealing with Jarred in Finance, and Mike and kevin the management team, I could not have asked fo time I arrived and spoke with the sales person Tom, dealing with Jarred in Finance, and Mike and kevin the management team, I could not have asked for a better salesperson, Tom was patient and understanding, and showed me 4 cars until I saw one I liked. Price was great but service was better, do yourself a favor and go in, but ask for Tom, well worth it! More
This is by no means a knock on Jim in service as he did This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than needing tires my car was running very well. I own a 2004 Mitsubishi Lancer Evolution and I am a forty year old project manager of an extremely succesful multi million dollar a year development company in Cambridge. I brought my car in for tires, balance, allignment, oil change and oil pressure sending unit as my oil light would come on at idle (was told this is common after time). The above listed items were fixed porperly as far as I can tell not being a mechanic but trusting a Mitsubishi dealership to fix a Mitsubishi correctly. My key word here is trust as when I went to pick up my car my $260.00 Versace sunglasses were stolen from my glove box. I immediately went in to tell Jim but he was no longet there. After paying my $1115.00 bill I went back to the cashier and explained to her that my sunglasses were stolen. She related she would tell Jim and also Mr. Michaud. The next working day after the Labor Day Holiday I did not hear from anyone, so I called and spoke to Jim. He said he saw the note from the cashier and that he talked with the tech that worked on my car. The tech said he did not take anything or see any sunglasses in the shop. Jim said no one went in the glovebox as they have a universal key lock for wheels (odd to me but again I don't know for sure). I then explained to him that someone must have gone in the glove box for my wheel key lock because the lock lock went from the glove box to the center console between my bucket seats. It is obvious the person that stole my sunglasses is not a golfer as my $400.00 Callaway Upro Gps was also in the center console and I still have it. I drove the car home and it drove fine. The next day I took my three year old daughter to lunch and coming home on I95 an intercooler hose that has been on the car forever blows off and the car wont drive. The check engine light comes on and I am stuck on I95 with my three year old. I had the car towed back to Michaud Mitsubishi to see what happened and they had no explanation. I said well someone must have hit a pipe somewhere while fixing the tires as the pipe has never given me a problem in the past. I was told they will look at it. I get a call the next day the car is all set and running great, the tech took it on the highway and came back with no codes(No charge). I drove the car off the lot and once on the highway the check engine light comes on. I took the car back to Michaud Mitsubishi for the third time. I receiced a call from Jim that the car is all set running great, same old story. While still on the lot, I start the car and check engine light is on. I went in to tell Jim and he said all the techs are gone that I would have to bring the car back for a fourth time. This is after they wanted to charge me $90.00. Jim knocked it down to $40.00 but I still believe this is not correct. I was told the to drive the car by Jim with the check engine light on. While driving the car home I step on the breaks and the stearing wheel starts shaking very badly. It has never done this before tonight. I called Jim and told him what else was wrong with my car since bringing it to Michaud Mitsubishi. He said basically it has nothing to do with them because the car drove fine for the tech in the afternoon. So in the few hours the car sat still on the lot until I picked it up, it developed this new problem I encountered while driving it home after they fixed everything and the check engine light was still on. If we build, fix or finish something we stand behind our work. If something goes wrong we fix it immediately with integrity. We do not make excuses or blame someone or something else. If it costs us money to make something right we do it no matter what the cost. There are several clients of which some are; world famous, presidents of colleges, lawyers and doctors that can verify this. As of today I still have not heard from Mr. Michaud, he must be a very busy guy. It is safe to say I would rather take my car to people with integrity and knowledge than this place ever again. It is clear to me they do not know what they are doing, except how to steal and get way with it. I think my next course of action is to have the police meet me at the dealership to file a for my stolen glasses. More
Friendly service, knowlegable sales staff. Willing to assist and accomadate customer needs. Good pricing. Very positive experience. Will recomend to friends. Salesperson Rick was outstanding. Took the t assist and accomadate customer needs. Good pricing. Very positive experience. Will recomend to friends. Salesperson Rick was outstanding. Took the time to answer my questions. Gave me a lengthey test drive. Finance dept. Went out of there way to assist me with my credit issues and delivered on their word. Jared was awesome. Erik was also very helpful. The owner kevin was fantastic. More
Extremely nice people, good prices, and most importantly NO PRESSURE! I dont have exactly perfect credit but they stood behind me and worked the banks until something came out that everyone was satisfied wi NO PRESSURE! I dont have exactly perfect credit but they stood behind me and worked the banks until something came out that everyone was satisfied with. I recommend them to anyone looking for excellent customer service. Make sure you ask for Ricky eam! ;) More
Michaud Mitsubishi was by far my favorite dealership I have purchased a car with. The enviorment was friendly; everyone introduced themselves at the very beginning when I walked in. They each had a very p have purchased a car with. The enviorment was friendly; everyone introduced themselves at the very beginning when I walked in. They each had a very positive attitude and were very knowledgable of Mitsubishi cars. After using this dealership for buying my car, I have even continued to use the service department for general maintanance. There was no pressure or demand from anyone that I had talked to. If I could recommend any sales rep to use for this experience call up Rickey Eam! :D More
Was shopping for ~2 y.o. SUV. Salesperson Dan brought up ’07 Outlander and ’08 Mazda CX-7 to look at and testdrive. Testdrove both, and they both seemed to be okay deals. When I asked about accident history ’07 Outlander and ’08 Mazda CX-7 to look at and testdrive. Testdrove both, and they both seemed to be okay deals. When I asked about accident history, he was sure that Mitsubishi has not been in accidents, and “was not sure” about Mazda (yeah, I believe it now!). I finally decided to go with Mazda, but when I asked for carfax, of course it turned out that Mazda was in an accident (ran off the road, front of the car damaged). I should have walked away at that point, but being tired of car shopping, I decided to switch to Outlander. It had “rental” on carfax, but that was not a showstopper for me. We agreed on the price. I knew I was overpaying a little, but I figured buying a car from official Mitsubishi dealer was worth overpaying. That was my second mistake. The car needed some work (minor scratches here and there, broken armrest, needed new tires). Dan assured me there will be no cosmetic issues. I took his word and did not think I needed to report every little problem. I’ll skip what it took me to get the car (they were taking their time with work and registering). Long story short, when I finally came to pick up the car, it was missing a fog light cover and another cover on the bumper, both on the driver side. Of course, it turned out that there was no way to get those covers without replacing the whole bumper. They acted surprised (very good acting), but refused to do anything about it since “I did not put it on the to-do list in writing” and this “was not a safety issue”. I admit I did not notice this problem initially, but like I said, I did not expect that official dealer would be selling a 2 year old car with two major holes on the bumper. Lesson learnt: do not trust what these people tell you, doublecheck everything and put it in writing. Or, even better, shop elsewhere. More
My girlfriend went into this dealership to get an 09 lancer gts, brand new from the factory. We negotiated the price for two days and on a Sunday finalized the sale. Since it was on a Sunday, the detail lancer gts, brand new from the factory. We negotiated the price for two days and on a Sunday finalized the sale. Since it was on a Sunday, the detailing crew was not working, so they told me to bring the car back the following day so that it could be cleaned. The car was pretty dirty and there was stickers and tape marks left from where the factory had packaged the car. So me and my girlfriend drive the dirty car home and start showing it off to our family members. That is when her father realizes that there is a scratch about an 2 or 3 inches long. I was xxxxxxxx and tried calling the dealership multiple times that night, but they were already closed and for some reason didnt have a answering machine. The next day, I bring the car in for cleaning. When I get there I tell Victor about my concerns over the scratch and he brings out his "manager" Paul. They both said that the mark wasn't there when we got the car, but say that they'll take care of it. After the detailing is done I notice that the marks left by the packaging tape is still there. Paul told me not to worry and they will have it looked at when they set me up for an appointment at a nearby auto body shop. So...I'm thinking this dealership is great! THANKS! WRONG! The following day (May 19th, between 1 and 3:30) I brought the car in and had an IPOD cable installed. While they were installing that, me and Paul setup my appointment at All Star Auto Body in Peabody. Once the IPOD cable is installed, I head over to the auto body shop and meet Scott. He tries a couple of different chemicals and wet sanding which did not take either of the marks off. He informed me that I would need to leave the car for a full day and asks me to come back on Thursday. He then heads into his office and gives the dealership a call to let them know. He comes back out and tells me that Paul said that the 2-3inch scratch was on me, but they would cover the tape marks that screwed up the paint. So then I flip out and drive right back to the dealership, park in front, go inside to Victor and say, "Where the F*** is paul?!" He calms me down a little bit and argues with me saying that the scratch wasnt there when he sold me the car because he would have known. I am going to school for law and tell him fine we can take it to small claims court. After my threat, he goes inside talks to Paul who finally agrees to correct the scratch, but continues saying its my fault. Now, I am going back to the dealership because they JUST got my registration for the car. DO NOT GET A CAR FROM HERE! More
Just bought a Mitsubishi Eclispe GT from this dealer and my experience, although long, was excellent! I've been to a few dealers looking for a used sports car. I haven't seen the quality in used cars as i my experience, although long, was excellent! I've been to a few dealers looking for a used sports car. I haven't seen the quality in used cars as i did with this dealer. The car was mint with new tires and it was clean even though it had over 30,000 miles on it. Even the engine bay was clean. That was a first for me. It runs great too!!! Carlos did try to get full sticker out of me, but once I put my cards on the table he and Kevin worked with me and I walked out very happy with my new car. The only thing that was a drag was how long I was at the dealership. That was much longer than I had hoped. But I'm a happy customer. Oh and ask Kevin about the space shuttle. Great place. I definately recommend this dealer!!! More
We went in to look at and hopefully buy a used car for our teenager. We were greeted nicely, but it went downhill from there. We ended up waiting over an hour. Our salesman brought a car for us to see, our teenager. We were greeted nicely, but it went downhill from there. We ended up waiting over an hour. Our salesman brought a car for us to see, but we would have liked to see it start up in the cold, but no opportunity. He kept asking us what we wanted to pay, instead of telling us the price of the car. We asked for history, warranty information, and carfax, which he told us he had in the back, but never brought out. He kept leaving us to wait while he was busy doing something else, although there were only 2 other parties in the showroom who were being helped by others. My daughter got a nice rose, but we got little real information about the car, not even the price until we said we had to go and asked what the bottom line was. When I told him I would need to look it up on the internet to find the crash safety ratings and what the fair trade price was and what the repair history was for this car, Jim put up some information on his computer for us. However, he brought up a car that was two years newer than the one we were looking at. Mistake? The next day I looked up Michaud Mitsubishi on the net and found the same car in their inventory for $600 less than he offered us under much showroom pressure. Even though they spent a lot of time telling us how wonderful the dealership was, like a big family that just wanted to make us one of them, our experience was just the opposite. We went down the street and found a great car, a quick sale, and no hassle. More
We are an auto body shop and I ordered parts from Michaud Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for t Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for the weeks while I was ordering parts. However, when I returned parts they said that instead of refunding my money they would credit my account. I would never deal with them again nor would I recommend them to anyone. More