Michael Kia

Have been servicing the car I bought there for five years. Last time I went there I had them them take snow tires off and put all season tires back on. I have since lost a lug nut off a tire and anothe years. Last time I went there I had them them take snow tires off and put all season tires back on. I have since lost a lug nut off a tire and another lug nut is cross threaded and had to be cut off. This is just not acceptable from a dealership and I will not go back. More

i have purchased 3 cars from them and had all service done there. today was the worst: the service receptionist barely new what she was doing. the parts mgr was misinformed and rude. he argued with a done there. today was the worst: the service receptionist barely new what she was doing. the parts mgr was misinformed and rude. he argued with a customer about a tire rotation. when i pointed out an advertisement that promised free rotation, he told me to mind my own business. as i recently bought $700. worth of tires, it was my business, to say nothing regarding false advertising. these people were new since my last oil change. also, oil changes include washing and vacuuming. not today. in the past, when the wash guy was out, jillian antonino took it upon herself to clean my car. these people need to be reminded that customers pay their wages and they are not doing any one a favor by doing their jobs professionally. More

WARNING Michael Kia will damage your vehicle then deny it and refuse to do the right thing! They claim when you drop off your car you are signing a release that they are not liable for any damage as you are and refuse to do the right thing! They claim when you drop off your car you are signing a release that they are not liable for any damage as you are leaving it in private property! More

Absolutely great car buying experience!!! Best Experience with buying a new car. I have purchased/leased over 12 vehicles and this was once of the easiest and painless experiences I have ever Best Experience with buying a new car. I have purchased/leased over 12 vehicles and this was once of the easiest and painless experiences I have ever had. I was looking to purchase a Kia Telluride SX-P which is a very hard to find vehicle. Most of the dealers in the Tri-State area were marking up the vehicles by thousands of $$ over MSRP. I called the dealership and spoke with Leslie the internet sales manger. Leslie was super easy to work with and was extremely prompt in getting back to me with pricing and answered all my questions. Michael Kia was the only dealer I spoke with that was not marking up the vehicle and was completely honest and transparent during the negation process. I negotiated the entire deal over the phone and email. I also spoke with Jacob in sales and he arranged for me to pick up the car few days later. Jacob couldn't have been any nicer and was very easy to deal with. Finally, Jillian, the Business Manger made the paperwork process extremely easy and efficient. Overall a 5 star experience every step of the way. Buying a car can be a time consuming and unpleasant experience but Michael Kia and the entire staff were extremely professional and easy to work with, More

I found a $199.00 was in my contract and was not told about. When I received my loan papers from the bank I noticed a 199.00 charge for some kind of theft ins. I called the dealer and told them I did know of thi When I received my loan papers from the bank I noticed a 199.00 charge for some kind of theft ins. I called the dealer and told them I did know of this.The manger stated that it was in my contract was not able to cancel it. So all I can say is I should have gone threw the contract line by line. you just dont know what they will slip in on you. D. Reynolds USN RET. More

Service manager delights in customers dissatisfaction We received a phone call from Kia informing us that our 2015 sorento had been recalled for a software issue concerning the knock sensor in our vehicel We received a phone call from Kia informing us that our 2015 sorento had been recalled for a software issue concerning the knock sensor in our vehicel. We took our car in and the upgrade was done and our car has not been the same since. The next day the check engine light came on so we made another appointment to bring our car in. The service manager plugged a module into my car to read the error code and then told me that he was not sure what the error code meant and that the software upgrade had nothing to do with the check engine light coming on. I let him know that this was the first time that the light has ever come on.He told me my car has over 100,000 miles on it and asked me if I keep up on the maintenance. After he looked at my service record on his computer he noticed that we regularly bring our car in for synthetic oil changes and tire rotations. He than said that there was nothing he could do and sent me on my way .Our car has been in their service shop 4 times now and still is not right. I believe that the service manager is embarrassed that they broke our car and now can't fix it. Buyer beware,Michael Kia sales staff was fine but the sevice manager is bottom of the barrel. More

Exceptional Alexa was my sales person if not for her follow thought I would not have got the car I wanted ! Thank you for everything you did easy 5 stars ?? Alexa was my sales person if not for her follow thought I would not have got the car I wanted ! Thank you for everything you did easy 5 stars ?? More

Kia employees are rude You don`t get good service here! Rude ,rude ,rude, rude!!!!!!!!!!!! I will never buy a car here again. I heard workers talking about personal problem You don`t get good service here! Rude ,rude ,rude, rude!!!!!!!!!!!! I will never buy a car here again. I heard workers talking about personal problems. More