Michael Kia

I had an 11:30 a.m. appointment to have my 2013 GDI Sorrento 3000 mile oil change per maintenance schedule. I arrived a little early they promptly did the paperwork and took the car into the service a Sorrento 3000 mile oil change per maintenance schedule. I arrived a little early they promptly did the paperwork and took the car into the service area. The work was done quickly and I was satisfied. As always the people were friendly and courteous. More

I bought a new Kia Sorrento and at purchase the salesman said the service dept could remove the side running boards "no problem". I made an appointment on a Monday to bring it in that Friday. I was told i said the service dept could remove the side running boards "no problem". I made an appointment on a Monday to bring it in that Friday. I was told it would take about an hour and 15 minutes. Fortunately, my husband happened to have that Friday off so he was able to take the car in while I stayed home with our 3 kids. Well, he got there and they couldn't do the job b/c they didn't have the right parts, so they rescheduled for the following Friday. Of course that day was much less convenient for me, but I wanted it done. So, when I arrived at the dealer with my 3 young kids in tow, I mentioned the hour and 15 minute time frame and was told "oh no, it'll take much longer than that". Well, that was a problem because obviously I didn't want to spend my day with 3 kids at a car dealer. Plus, one had a birthday party and another had kindergarten visitation scheduled for later that day. There is no place we could walk to from there either....it's located on a busy highway next door to a strip club, so not exactly a "kid friendly" kind of neighborhood. I was then told someone could do it for me right away and get it done as soon as possible. Then Howie went to check to make sure they had all the parts (shouldn't that have been done already?). Of course, they didn't have one of the parts. The response was "Oh, sorry. What day can you bring it in next week?" Really? Obviously, no one has the time to spare to sit around a car dealer all day or wants to deal with the hassle of the dealership's shuttle service, but I drive around all day for my job so I really can't be without my car. But, of course I'm the one who wants this done and they aren't making any money off of me so they apparently don't care much about whether I'm a satisfied customer or not. Maybe that's why Kia's have such a great warranty....if something does go wrong the service departments are so awful you end up not even wanting it fixed?!?! We felt we were getting a good car at a fair price, but in the end you get what you pay for. My husband has driven an Audi for 8 years in 3 different states and any service we've ever had done (only regularly scheduled maintenance) has been absolutely no problem and they've always gone out of the way to make it as convenient as possible. So, while the car has been fine thus far (less than a month) I can tell you right now it will be my last Kia. More

i have used michael on 3 different occasions 2 times for major body work (hit a deer) and then someone ran into me, they have always went out of there way to pick up my car, get me a loaner, call me just ab major body work (hit a deer) and then someone ran into me, they have always went out of there way to pick up my car, get me a loaner, call me just about every day to keep me informed, very curtious and friendly. this last time i had a problem with my ignition and it took a few days to get the parts , and they again called me daily to keep me informed, they offered me a loaner car, they cleaned the car inside and outside before i picked it up, they are just great people to do business with.also they sold me a great car i love my kia sorento. More

My experience at this dealership was very poor, This is also my second time purchasing a vehicle from you. I bough a brand new mitsubishi eclipse a few years ago when you guys were Mitsubishi. I am saddene also my second time purchasing a vehicle from you. I bough a brand new mitsubishi eclipse a few years ago when you guys were Mitsubishi. I am saddened to say this dealership has been run completley down hill, at the end of this deal after all of the hassle, I just wanted to take the used car home and never associate with this dealership again. Nothing was organized or preparded ahead of time, Horrible communication!Deals were made that were not taken care of due to you Manager getting fired mid deal. The car was not detailed at all etc. Overall I was very dissapointed I chose this dealership to buy a car and do not plan on comming back or recommeding it to anyone. More

I went to Michael kia after trying to deal with my local ford dealer. I just walked in got paired with Matt and it was great. Love my forte ford dealer. I just walked in got paired with Matt and it was great. Love my forte More

I have taken my Kia Rondo for service at Michael Kia regularly since I bought the car two years ago. The staff is always friendly, and the service prices are very fair, I think. As I have only been ther regularly since I bought the car two years ago. The staff is always friendly, and the service prices are very fair, I think. As I have only been there for service work, and not repairs, it's difficult to rate the quality of work. However, so far, my car is running very well, and I am very pleased. With the good customer service they have given me up to now, nothing is indicating that they deserve less than the highest rate! More

Overall, the service department was very helpful. They were friendly, professional, and efficient. Due to the issues with the fuel injector, they supplied me with a rental at no expense to me. I really ap were friendly, professional, and efficient. Due to the issues with the fuel injector, they supplied me with a rental at no expense to me. I really appreciate their efforts to get me back into my kia. More

I loved this dealership. I had some quams about going there because I had heard some things about the finance department. As long as you walk in, knowing what you want and what you will pay for it, they there because I had heard some things about the finance department. As long as you walk in, knowing what you want and what you will pay for it, they will work with you. They will try to play hardball, but they are actually really great once you say that price does not work. I think this was the most fun I had purchasing a car. Eddie, the salesman, was great. He had a fantastic personality and a great salesman. I did not feel pressured in anyway. He just wanted to give us the numbers and the information, so we could have a jump off point. Chris, the sales manager, was fantastic. He was really patient with us when we were going back and forth between Kia and the bank (we used our personal bank for financing and had a few hiccups). As long as you don't let up on what you want, he WILL make it happen for you. I would definitely recommend Michael Kia, but you have to be firm!! More

I took my Sorento to Michael Kia several times after moving back to CT. Each appointment is scheduled with ease, and the staff is friendly. On one occasion I was not happy with the result, and after sch moving back to CT. Each appointment is scheduled with ease, and the staff is friendly. On one occasion I was not happy with the result, and after scheduling another appointment my car was looked and returned 100%. Thank you Michael’s for making owing a Kia easy and enjoyable. More

I had been to a couple of dealerships before going online and seeing what Michael Kia had to offer. We made an appointment and from that day forward, Julio was on the ball with making sure he found the perf and seeing what Michael Kia had to offer. We made an appointment and from that day forward, Julio was on the ball with making sure he found the perfect car for us. I am very happy everyday that I get in the car and start driving. Thank you! More