Michael Jordan Nissan

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar. More

One of the best experiences we had buying our new nissan. Everyone from Charles Cody, Corey Hemby and Royce Marten made our purchases so easy. Best people to work with on such a hugh purchase. Thanks to e Everyone from Charles Cody, Corey Hemby and Royce Marten made our purchases so easy. Best people to work with on such a hugh purchase. Thanks to everyone that was involved with our purchase making it a great day for us. Laura and Bill More

New and used car buys are tough right now but if you want a straight shooting dealership that will tell you what they can and cannot do up front this is your dealership! No Bs no guff here's what we offer!! a straight shooting dealership that will tell you what they can and cannot do up front this is your dealership! No Bs no guff here's what we offer!! Not only that but my salesman/ finance guy for the day Johnthan Cameron listened to me complain about our current insurance company recommended another that saved us $1300 a year! NOW THATS CUSTOMER SERVICE!!!!! BTW new compact and commuter cars aren't what they used to be my wife is in love with her new Sentra. This a solid feature packed car well above expectations for one of a economy car. Not only that on the way home I got 44.9 MPG on 60 and 70 mph freeway. More

I took my 2015 Nissan van to the dealer they told me that was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quo was the timing chain and paid them $6,200 after replacing the timing chain the problem was worsts and they said the cats need to be replaced they quote for $4,200 (by then I have ordered the cat because they said before that it need to be replaced so I change them van still doing the same after talked with service manager now they said that the problem is the secondary cats and it will be $3,200 more this is a scam for me because they only guessing the diagnostic and make me spend lot of money this can is not worth it the money spent on the repairs but I trust them when the diagnostic was the timing chain even when It was lit of money to replace I moved with the repairs what can go wrong is the dealership the best “mechanic” how wrong I was More

They are all awesome and helpful until after you've bought your vehicle and I guess the lemon law expires and you're nothing but another number. I bought a brand new NV1500 and I know it's kind of my f bought your vehicle and I guess the lemon law expires and you're nothing but another number. I bought a brand new NV1500 and I know it's kind of my fault that I didn't look it all over but I needed a van to get work done so I was in a bit of a hurry. The paint job is below average at best, spots missing paint, runs, scratches and dings on a brand new vehicle. I told a manager and he's supposed to be sending me a tube of touch up paint (which is already kind of sorry since my vehicle is supposed to be brand new) but that was at least 3 months ago and still no touch up. The brakes started squealing like school bus brakes after less than a week of driving. I asked the mechanic about it and he says that's the way it's supposed to be. After I left I was thinking "wait a minute, if that's how it's supposed to be then why aren't all the other vans squealing and screeching every time they stop". The place they sent my van to get the shelf system installed that comes with it, screwed up my interior roof when they jammed the rack for the shelf against it. They're supposed to get up with me to fix it (still, the hassle of buying a BRAND NEW van and then not being able to work because you have to have it fixed is ridiculous), but I haven't heard anything in about 3 months. The rear light was letting water in when I first got it so I had to get that fixed. After less than 15000 miles, the exhaust already smells like burning feces and the engine rattles like an old 150,000 mile truck. I called one time to ask if I had to go there to use my oil change plan that I'm paying extra for because I thought I heard the salesman say I could go to jiffy lube also but the person on the phone acted like I was such a burden and told me they didn't know I would have to find out myself..... really? What kind of business is this? I'm petty sure they're also going to screw me when it comes time to use the warranty because I know something on this xxx is going to break soon. I would've been better off buying a used vehicle, since I'm having to get so much fixed on this new one. I've tried to be patient and wait before posting a bad review but I just can't wait anymore. I would highly recommend against buying from here. Now, it's about five months later and aside from nobody contacting me about the stuff that they said they'd fix, I guess they know that I gave a bad review and are now treating me even worse than before by just ignoring my requests. My arm rest just fell off of my chair and the inside bolt along with the metal frame part looks like it's twenty years old, filthy and rusty. They also make it a huge hassle to get my oil changed even I though I paid for it. They also are terrible with scheduling. I wish I knew what I could do to get this taken care of. The most I know of to do is to tell anyone and everyone I met to never shop at this establishment unless you enjoy being screwed around. More

I bought a new vehicle and Rick was very helpful. I had a few problems with my vehicle and he made sure they were taken care of immediately after finding out about them. The service took way less tim I had a few problems with my vehicle and he made sure they were taken care of immediately after finding out about them. The service took way less time than I expected. I am very glad that he got ahold of me and I'm very satisfied with my service. They even cleaned my vehicle which is a big task because it's a pretty large van. More

I’ve been dealing with Michael Jordan Nissan for many years and Jacob Evans is by far the most sweetest and knowledgeable salesman. The experience of dealing with this team is like family. I’m so pleased years and Jacob Evans is by far the most sweetest and knowledgeable salesman. The experience of dealing with this team is like family. I’m so pleased with my brand new car! I love team 23!!!!!! More

Charles and the whole crew was ripping me off and lying to the credit unions that the car I was buying was a 2022 when it was a 2021. Charles tried to rip me off by saying the car was at 28,000 and when I to the credit unions that the car I was buying was a 2022 when it was a 2021. Charles tried to rip me off by saying the car was at 28,000 and when I came in the next thing to present my income I asked them to print the documents and when I read them. It stated the car was going for $43,000. They added 5 more hard inquires to my credit because they knew I had nothing on my credit and a new car would be the only thing on my credit. Charles was trying to make $20,000 apart as commission. Wouldn’t recommend bad business More

First time visit to this Michael Jordan Nissan for service, and I will never return. I was hopeful for a walk-in to address some RECALL notices I received by mail from Nissan as well as an oil change, service, and I will never return. I was hopeful for a walk-in to address some RECALL notices I received by mail from Nissan as well as an oil change, but I was rudely turned away for not having an appointment. More