Michael Hohl Chevy Buick GMC Cadillac

We had a set appointment for service on a Friday. We were told it may take a few days to complete the work, after a diagnosis and our approval. We did not hear back from our "Advisor" Brad and when I We were told it may take a few days to complete the work, after a diagnosis and our approval. We did not hear back from our "Advisor" Brad and when I followed-up on Monday, he did not respond so I went thru the chat to try to reach someone. My wife also had left a phone message with the Service Dept. and did not hear back. Finally, after my insistence, they tracked Brad down, why couldn't someone else in Service get back to us? Brad said he was in a class for 3 days and would have a colleague contact me. Who cares if he was in a class, what if he was on a 7 day cruise, would we have to wait? No one ever got back to us. Basically I had to keep contacting Brad and telling him we need to hear back ASAP or we're contacting the Service manager. He said he'd check, but once again never responded. I physically went down to the dealership, 25 miles away on Friday, a full week after our appointment and talked to Brad and he said it should be done late that day at the worst and he'd contact me if anything changed, he did NOT. I texted him Friday night and told him he was a LIAR and he is. Brad Chambers should be fired immediately!!! He did text me back later and said he had to leave early so couldn't get back to me, that's xxxxxxxx. He said he contacted the Tech and the wrong part came in so check back Monday, 10 days after the car was dropped off. Why couldn't someone other than this rude inept Advisor have let us know? I told him if we didn't hear back by 9am Monday we would demand to talk to the Service Manager, we once again did NOT hear back. My wife called that morning and talked to the Service Dept. and they said the part would be there soon and the job should be done that day. She also got a hold of Brad, who of course did not contact us, and he said it should be done by 2pm. At 2:30pm she called and said she was on her way to pickup the car. When she arrived they said it should be done by 5pm. What happened to 2pm? Another LIE by the dealership. She and my son waited there until 5pm when the car was finally done. She told them when she arrived she was not leaving until it was done, so it they need to work overtime then they better do it. After spending 10 days and $1,800, the car appears to be working as it should. If anything else ever comes up for any of our 4 cars, we will NEVER take it to Michael Hohl GMC. We will contact every mechanic in northern Nevada to seek a repair. The attitude of the Service Dept. and staff is the worst I've ever experienced, and I'm 65 years old. They put us under tremendous stress and aggravation. We were thinking of looking to purchase a new Chevy Traverse and if we do, it will be somewhere else, Yerington or Reno. I believe we should receive back a portion of our payment along with an apology and once again, Brad Chambers should be reprimanded for his disgraceful customer service skills. He made us feel like he was doing us a favor in letting our car sit on their property and when convenient, they would work on it. We know many people in our community and have already begin sharing our experiences. Some of the folks were in the market for service/purchases. They will now take their business elsewhere. More

I brought my GMC Yukon Denali in for a few different codes. I was told it was a battery issue but the battery isn’t low. I was told not to replace the battery and the codes will go away. Then they were codes. I was told it was a battery issue but the battery isn’t low. I was told not to replace the battery and the codes will go away. Then they were more worried about trying to sell me tires. I brought the car home after they said it was good. It threw the same code and now I can’t get a call back. More

Pleasant experience buying our 2025 Yukon XL. The staff was very friendly and answered all our questions quickly. The staff was very friendly and answered all our questions quickly. More

I made an appointment for my truck to be repaired on 8/22 and delivered it on that day. I gave the service person , Mauricio, as many details as I could to assist with diag. I have a fuel pump issue and I ev and delivered it on that day. I gave the service person , Mauricio, as many details as I could to assist with diag. I have a fuel pump issue and I even gave them the codes the truck was giving me before they shut off on their own . Mauricio told me that he would be in contact about the issue as soon as they had a proper diagnosis . Obviously the service department is closed for the weekend . I waited for Tuesday before contacting them and got no reply untill Thursday . I was told that the truck was given to their master mechanic and that there was a possible problem with my cam adjusters as well. I attempted contact multiple times in the three weeks the truck was there with hardly any reply. Two weeks later I got a text message from the handy app saying it would cost me $1700 for the repairs. I had to make contact again to remind Mauricio that he needed to contact the warranty holder for authorization . I also gps pinged its Location and for three weeks. The truck hadn’t moved from its postition in the rear of their parking lot . Untill 2 hours before they called me to say it was ready for pickup. Then I was informed that my truck needed more parts that I could not afford . A fuel tank sensor . This tells me that for 3 weeks they didn’t even touch my truck for even a proper diagnosis. I only took it to them because in 2023 they didn’t fantastic job on diagnosing and replacing my transmission. Which for perspective took less time to replace than the fuel pump. Only reason I am giving a single star is cause I can’t give less . Do better . When someone makes an appointment there should be a tech available to diag and repair . Otherwise , why even make the appointment? I feel like I was in that episode of Seinfeld when the car rental place took his reservation but didn’t have the car available . You know how to take the appointment , but you don’t know how to service the customer properly.. sincerely Jacob Waasdorp More

Craig was the best! He was patient and very understanding. He did not give up! He made it happen and we got the car we wanted!! He was patient and very understanding. He did not give up! He made it happen and we got the car we wanted!! More

On time, performed all work, wait was ok. They kept me informed and I was out on time. They kept me informed and I was out on time. More

They are always polite and keep you updated on the services you are having done. services you are having done. More

We saw a vehicle on their website that was the right price and condition for what we were looking for. We arrived at the dealership and were met by the GM, who turned us over to Tristan. I let Tristan price and condition for what we were looking for. We arrived at the dealership and were met by the GM, who turned us over to Tristan. I let Tristan know we were in a rush as I needed to be leaving the store in an hour, for a graduation event. I honestly was not expecting to be able to wrap up the deal in that one-hour timeframe. We had just been at another dealership in the area the day prior and it took nearly 3-hours to make a cash purchase of a vehicle. But Tristan said he could make it happen, and he did - test drive and all. I appreciated everyone's efforts to get me out the door so quickly. Everyone we dealt with, from sales to finance, were very expeditious and courteous. The vehicle we purchased was used, so not a lot to report there, other than they had it clean and ready for sale with the obligatory inspections done. They filled the gas tank and gave her a quick final inspection prior to us leaving with the vehicle. It was a great experience on all the levels. Will absolutely keep my eyes peeled on this dealership for future vehicle purchases. More

Thanks Triston / Paris for being very helpful and kind during my time and purchase of my new vehicle. Triston was very helpful in making sure everything worked out. during my time and purchase of my new vehicle. Triston was very helpful in making sure everything worked out. More

When we got Tristan Was the one that came out And greeted us Made us feel comfortable And sew this our Chevy Track He was great at what he does We really enjoyed Kindness friendliness Helpfulness He was all us Made us feel comfortable And sew this our Chevy Track He was great at what he does We really enjoyed Kindness friendliness Helpfulness He was all around A Dealer We Recommend him to anyone He is definitely one to keep Sincerely The Fraziers More