Michael Bates Chevrolet - Service Center

My friend took his vehicle in to be fixed“Bates Chevrolet on Allen rd in wood haven MICHIGAN has had my Yukon going on 4 months. i stopped by about a week ago and found that they have taken my vehicle off on Allen rd in wood haven MICHIGAN has had my Yukon going on 4 months. i stopped by about a week ago and found that they have taken my vehicle off their property i ask why and was told by Sherry the manager of the service dept that they didnt want me coming there and stealing my vehicle off of their property. YES I DO HAVE A ATTORNEY. OH and my bill went from 5000 to 8400 and my vehicle doesn't run it is the same as when i took it to them, they don’t know what is wrong with it.” He has tried contacting them MANY times!! More

Nick was great! He followed up on things I asked him for information on and even helped me with fixing something that I made a mistake on. He followed up on things I asked him for information on and even helped me with fixing something that I made a mistake on. More

i have bought from michael bates / rodgers chevrolet for over 20 years and iam done with them, i purchased 2021 chevy equinox premier brand new and bought he best gm bumper to bumper warranty they have cost over 20 years and iam done with them, i purchased 2021 chevy equinox premier brand new and bought he best gm bumper to bumper warranty they have cost me $3500 the one time i go to use it in the winter when my turbo went bad they said it was'nt covered do to the weather casued i say prove that, gm warranty rep said it was on the 10 page contract they gave me at closing which they didnt so i had to pay the $500 to fix it never ever buy a extended warranty from the if i had known this i would have bought it or the car this dealership is all about the money and not about the people. More

Sherry in the service department was very polite and professional, while short of staff. It's a testament to her dedication and skills in ensuring a positive experience for customers. professional, while short of staff. It's a testament to her dedication and skills in ensuring a positive experience for customers. More

Took 6 1/2 weeks to not 1 1/2 as told. Not acceptable! This after waiting 6 weeks for an appointment. Not acceptable! This after waiting 6 weeks for an appointment. More

In the beginning Michael Bates service department was very good very courteous service but as soon as my warranty was up I didn't get the same treatment that I did when my warranty was active. I have som very good very courteous service but as soon as my warranty was up I didn't get the same treatment that I did when my warranty was active. I have some oil spray that was seen underneath my hood took it to them to see why that oil was in that area they really could not figure it out at first after taking it back this last time they discovered the issue they supposed to have fixed it I paid over $1,000 and I still have the same issues going on and I cannot get no answers and all they want me to do is pay for another evaluation all over again which I refuse to. Also they put a control arm on the right side of my vehicle as well as brakes and rotors I've been noticing a little noise coming from the right side of my vehicle I took it back up there to let them know that I was hearing noises that I never had before I took it there and one of the service clerks told me that it was nothing it was just the type of brake pad material that they use now and it was nothing but I'm still experiencing the noise and it's getting on my nerve and I will never bring my car back to them to look at another problem ever again no respect for loyal customers who have spent a lot of money in that establishment. More

The service advisors were responsive and courteous. The repair time was quick. Good job by all. The repair time was quick. Good job by all. More

Service always very good everyone always helpful service department fast and courteous and job well done thank you department fast and courteous and job well done thank you More

The service department is excellent. I bought my vehicle from this dealer and they also maintain it for me. Vince Smith is my service advisor and he goes over and beyond for me. He is ki I bought my vehicle from this dealer and they also maintain it for me. Vince Smith is my service advisor and he goes over and beyond for me. He is kind and courteous. He has always been honest and transparent with me in regards to my vehicle and any necessary services, and as a single woman, that is so important to me! Thank you again for the great service and the car wash!! More

I had a problem with my brand new equinox and my selling dealership would not warranty it but Michael bates got it covered under warranty. I will be switching my selling dealership . dealership would not warranty it but Michael bates got it covered under warranty. I will be switching my selling dealership . More