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Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Miami Lakes, FL

4.2
1,599 Reviews

1,599 Reviews of Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

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January 05, 2023

Excelente servicio de parte de Giovani fue una persona muy educada y hace entender todo correctamente More

by LILIANC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovani
Jan 05, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 04, 2023

From start to finish, it was a great experience! Sales and finance gentleman were very informative and knowledgeable and helpful. would recommend this dealer any day! More

by SANTI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Francos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 03, 2023

If ai could rate a zero star I would. Oil leak detected October 13. Car dropped off later because associate said they were backed. Brought it back Nov 14th only to sit there untouched unt More

by melanie.cintron26
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Kopecy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Brundidge zero stars
Jan 04, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Melanie. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

Jan 04, 2023 -

melanie.cintron26 responded

No need for further “leaders” from this location to call me. After repeatedly asking for a manager and getting the “manager” aka leader I did, I don’t need to waste more than the 2 months already spent waiting for my car. This dealership should take a look at their sister dealership in Hollywood-they can learn many things about service and honesty.

January 03, 2023

Warm welcome Good dealer advise Waiting time a little bit too long A lot of choices More

by lugassy.audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We appreciate your response and will be here for any needs you should have in the future.

December 31, 2022

The car went in around 9 am to have a TPMS sensor replaced. It came back to me around 5 pm. I was charged by all sensors. I knew only one was bad but car was already in there. They left it there to c More

by YOELCRUZ1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember names
Jan 02, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Your feedback has been provided to the team and they will be following up with you directly to help you.

December 31, 2022

I have been servicing my truck there about ten years. My confidence in the dealership doing what is right is what I have come to expect. My service writer is what makes everything work. More

by CHUCKEE2572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Great to see you again, Charles!

December 31, 2022

Service sucks, no communication kept my truck for two weeks without touching it. Never again will I take my truck back. More

by PEYTRIENNEWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noel
Jan 02, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@miamilakesautomall.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 30, 2022

This time they promised and delivered on the promise. Kirby said he would have the car ready and it was. Not sure if Damian was the technician, if so, thank you, too. Thank you very much, Kirby,. More

by jamago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep Kirby - Damian (if he was the technician)
Jan 02, 2023 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 29, 2022

Great service as always will go back soon thank you guys so so much again More

by PATYPINILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 28, 2022

Servicio pésimo nunca resuelve nada solo dan excusas nada de soluciones yo e comprado 3 autos hay y por mas q me he quejado siempre es lo mismo del departamento de servicios More

by yoandry.ioof
Recommend Dealer
No
Employees Worked With
Gregory Mirabal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ihosvany Mesa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Diaz-Drago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Gamez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wilcox
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kopecy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Yoandry. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@miamilakesautomall.com. We hope to hear back from you soon.

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