Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

My name is Antonio Owens, and I am writing on behalf of my wife, Jessica Lugo, who recently experienced an ongoing and deeply troubling issue with a 2023 Chevy Malibu she purchased on March 18, 2025, from my wife, Jessica Lugo, who recently experienced an ongoing and deeply troubling issue with a 2023 Chevy Malibu she purchased on March 18, 2025, from Toyota of Hollywood Used Cars on State Road 7. At the time of purchase, the vehicle had only 19,000 miles—a nearly new car by any standard. However, what followed was nothing short of a nightmare, and most importantly, a series of life-threatening mechanical failures that have not only compromised our safety but also shaken our faith in the dealerships and manufacturers responsible. On May 4th, while driving home through a busy and dangerous intersection, my wife experienced the unthinkable: the vehicle completely shut off in traffic, placing her in immediate danger. She was terrified, stuck in the middle of the road, and had to rely on strangers to help push the car to safety. This traumatic experience could have ended in tragedy. The next day, May 5th, my wife returned to Toyota of Hollywood to report the incident. Shockingly, the staff showed no willingness to inspect or assist with the issue, citing that it was a GMC vehicle—even though they had just sold it to her. Instead, the car was taken to a GMC dealership on State Road 7, where we were told after three days that the vehicle had been repaired. Yet on May 14th, disaster struck again. The car broke down in the middle of traffic for a second time, once more placing my wife in harm’s way and leaving her emotionally distraught. Despite her fears, she sought another opinion and brought the vehicle to Chevrolet of Miami Lakes on May 15th. They assured her the issue was resolved, returning the car to her on May 16th. Tragically, just moments after leaving the dealership, while driving to pick up our daughter from school, the car **shut down again—**in traffic. For the third time, she was stranded, panicked, and unsafe. On June 1st, after even more time in the shop, we were told the car had been driven all day by a technician and was "good to go." But when my wife went to pick up the vehicle, it failed to start—again. At this point, my wife is paying monthly for a car that is not drivable, not reliable, and not safe. It has broken down four times in traffic, each time putting her in immediate danger. Despite repeated assurances from multiple dealerships, no one has identified or fixed the core issue. This is completely unacceptable, and we are now being left with no choice but to pursue legal action. We are pleading for this issue to be addressed with the urgency, empathy, and seriousness it deserves. This is not merely a mechanical inconvenience—it is a direct threat to our safety and well-being. My wife has been placed in danger time and again due to gross negligence and repeated misdiagnoses. We expect a prompt and responsible resolution to this matter. Until then, we are documenting every step and preparing to escalate through legal, consumer protection, and media channels as necessary. More

Hi I’m really happy with you guys you guys always give me good services? good services? More

The sales Representative Ernesto Frontodona was very profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding the car ,the price and the Financing process, besides he speak both languages Spanish and English. I will be back to your dealer without any doubts. More

Favio Rozada sales rep ,Finance representative and insurance representative were an outstanding team in allowing me to join the Kia family at the Miami Lakes dealership. We'll never go elsewhere aft insurance representative were an outstanding team in allowing me to join the Kia family at the Miami Lakes dealership. We'll never go elsewhere after experiencing the professional curiosity that all customers show expect when buy a new automobile. Thank you team members. You deserve a shout out !!! More

Dealership and management is not good. I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the c I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the calls and when they answer, they tell you to “hold” but in reality they send you to voice mail. I have left over a dozen voicemails and not even the decency of a response. After 2 weeks of non-responsiveness, I left work early, showed up and employee tells me cut and dry to wait at home for a response. Totally unacceptable. I proceeded to contact a Sofia lady who allegedly supervises the Parts department and again, left several voicemails at their direct line with no response. A dealer that only cares about selling you a car, but falls into this gross lack of respect for your time and effort, is NOT worth the business. Bad reputation. Note to management: I’m sure I’m not the only one, you are losing customers and future deals. More

Una experiencia maravillosa muy complacida con toda su atención y muy complacida con los precios y la rapidez con que hacen su trabajo los más duros de Miami los recomiendo al 100% atención y muy complacida con los precios y la rapidez con que hacen su trabajo los más duros de Miami los recomiendo al 100% More