Metter Ford - Service Center

I’m have the service agreement where the car is picked up serviced and returned. On the first oil change a cooling leak developed while the car was driven back to the dealership. Engine shut down because it serviced and returned. On the first oil change a cooling leak developed while the car was driven back to the dealership. Engine shut down because it f overheating. The hose was replaced. The front cover was leaking. That was fixed also. The water pump obviously needed to be removed to repair the oil leak. 2 days after the car was returned a loud noise was coming from the engine compartment. Water pump pulley bolts were backing out. I fixed that. The grill was coming out of the bumper assembly. There was and still is a vibration present.Air bag light would come on intermittently. Notified dealer. It took at least 3 weeks for them to get the car and this was after we called several times. They kept the car for around three weeks. When the car came back grill was fixed, air bag light has not come on. The vibration is still there and the front usb port and power point don’t work. Needless to say my car left with no problems but came back with plenty. More

Cordial helpful trustworthy sales reps helpful technician knowledgeable and dependable clan environment would definitely recommend to other people knowledgeable and dependable clan environment would definitely recommend to other people More

Always quick &reliable very professional I will be back soon thank you be y much soon thank you be y much More

Always seem to put the customer first . Straight forward on pricing . No hassle , best service Straight forward on pricing . No hassle , best service More

This is the best service department of all time. They really know what they are doing!! They really know what they are doing!! More

Great people and great work Rebecca and Sam are amazing and I will be recommending to others and I will be recommending to others More

Service department is the best around! They always treat you like family and go the extra mile. They always treat you like family and go the extra mile. More

Took my vehicle in months ago & was told 2 injectors were misfiring. Did a ?reset? & was told put some miles on it. Next trip, it happened again. Called & was told error light must be showing. Third trip, er misfiring. Did a ?reset? & was told put some miles on it. Next trip, it happened again. Called & was told error light must be showing. Third trip, error light showing, was told injectors were still misfiring to put more miles on it - I said that was what I was told last time. After over 3 hours of waiting, I was then told to leave it. 3 weeks later, still no updates, I went over there & was told they were going to order the injectors. Went to pick up on week 4, & was told injectors wasn’t replaced bc it was actually the spark plugs….I’m hoping that was really it, but my concern is still if 2 injectors have been misfiring & they were ordered, why were they still not replaced….. More

Jim Mock and Sam Lanier were great to do business with. Also Rob Campbell in finance and everyone I came in contact with were friendly and helpful. I was pleased with the truck and deal I received. Than Also Rob Campbell in finance and everyone I came in contact with were friendly and helpful. I was pleased with the truck and deal I received. Thanks guys! More

I have been using Metter Ford for 15 years. The technician said he refilled the windshield wiper fluid but this was not the case. I had to refill it when I got it back. Really not a big deal bu The technician said he refilled the windshield wiper fluid but this was not the case. I had to refill it when I got it back. Really not a big deal but has me concerned about the rest of my service. Did he really complete the service as reported on the ticket? Something to think about. I really want to believe this was an isolated incident, but I am concerned. More