Metter Ford - Service Center

I always have an issue with the service department. My vehicle went in for an oil change. When I received my vehicle back, there were grease stains on the drivers seat and door. This has happened befor My vehicle went in for an oil change. When I received my vehicle back, there were grease stains on the drivers seat and door. This has happened before. I never hear back from the dealership on their poor service. More

They took it back on time and returned it as promised. Fixed problem and explained to me everything they did. Great job. Fixed problem and explained to me everything they did. Great job. More

Above most other dealerships, this outfit has the best service, efficiency, and friendly staff. JR exceeded my expectations as my customer service representative. service, efficiency, and friendly staff. JR exceeded my expectations as my customer service representative. More

Daniel and his team made sure I left with the car I loved and made the process effortless! and made the process effortless! More

I would 100% recommend Metter Ford. I live in Bluffton, SC and drive to Metter Ford for repairs on my F150 truck. I called a local dealership for repairs. I was quoted 6 months for re I live in Bluffton, SC and drive to Metter Ford for repairs on my F150 truck. I called a local dealership for repairs. I was quoted 6 months for repair service. Metter Ford provided an appointment from one week of my call and less than one week for repair service. The service manager, Phillip, kept me informed of my repairs. The entire staff of Metter Ford were very professional and courageous. Thank you Metter Ford!! More

The service appointment was for a Recall. The entire process was uneventful just as you want a recall repair to go. Thanks... The entire process was uneventful just as you want a recall repair to go. Thanks... More

Was given a next day appointment and service was completed in approximately one hour. Metter Ford does all the service on my F150. They are always professional and courteous. completed in approximately one hour. Metter Ford does all the service on my F150. They are always professional and courteous. More

I was kept at the service center for 8 hours for a fix that should have taken less than an hour. I had an appointment for 8:00 am but didn't arrive until 8:20 am due to the truck having to slow down. that should have taken less than an hour. I had an appointment for 8:00 am but didn't arrive until 8:20 am due to the truck having to slow down. I realize that the mechanic was multitasking, but 8 hours is a bit much. I know that this service center offers to come pick up the vehicle or give a loaner, however, I was not offered either. I feel like I was taken advantage of because I'm an older woman and that the mechanic was falsely increasing hours. More

Hands Down the best dealership ever. I have purchased five vehicles from Metter Ford and there’s no other dealership that compares. They have a customer for life. Not only is Matt McCull I have purchased five vehicles from Metter Ford and there’s no other dealership that compares. They have a customer for life. Not only is Matt McCulloch in Sales phenomenal, Alex in service Follows through with everything on time 100% of the time. More

I bought a low miles used f150 from Metter Ford (my fifth truck from that family of dealerships), within a couple weeks the truck developed a vibration in the front end. It stayed at the dealership for 5 day truck from that family of dealerships), within a couple weeks the truck developed a vibration in the front end. It stayed at the dealership for 5 days only to be told there was absolutely nothing wrong with it. I get it back, drive it another month or so, with the noise getting progressively worse, finally take it back to them because at that point there’s no denying a problem. A mechanic rides down the road with me, then gets under the truck to confirm the CV axles are worn out. He says he will get the parts ordered and someone would be calling me that afternoon to schedule the repair. So far I haven’t heard anything from the dealership about repairs. More