Metropolitan Ford

Will never buy again I purchased a car at the end of August and was advised to purchase the extended warranty plan. Michael Martinez went over the cost of repairs if a he I purchased a car at the end of August and was advised to purchase the extended warranty plan. Michael Martinez went over the cost of repairs if a headlight went out and a series of scenarios. I was told that if I purchased it, that it would bring the value of the car up and could be transferred to the new seller, or I could ask for a refund and it would be prorated from the date I bought the car. I opted to get this warranty and paid 3K. I normally never buy an extra warranty, but felt compelled to do so after his many scenarios were given to me. A few days went by and I felt that something wasn’t right and called the Lincoln extended warranty number online. I found out that what I purchased was through them to begin with as they already had my name, car and all information in the database. They informed me that the policy was only $2200 not the 3K Metropolitan had charged me. I was also informed I could cancel the policy with Metro and buy it directly through them. I immediately called Metro and requested a cancellation and explained my reasons. I was told they would get back to me as the policy was 3K and they didn’t know why I was quoted $2200 on the phone. Metro called me back and asked that I not cancel the policy and in turn they would refund my $800 with no real reason why. Fast forward to a little over a month later I opted to sell the car as I found out that I had a new grandbaby coming and he has Downs Syndrome. Since I am an RN and work in the NICU, I know that the potential for oxygen tanks and other equipment might be needed and my car simply would not be big enough. I immediately bought a bigger car knowing that premature birth is a factor with DS. I called and cancelled the warranty that I had purchased a month prior for $2200 and was told a refund check (prorated) would be coming within 6-8 weeks. Imagine my surprise when a refund check came within a week for $1200 with $1000 missing. I called and spoke to Michael who informed me that the proration was from the first date the car was in service from the original purchaser, not when I purchased it. I disagreed with him and told him that was NOT what he told me when I bought the car. In fact, one of the selling points he presented to me for the purchase of this was that if I sold the car, I could potentially get most of my money I paid for it since it was prorated. I felt that the entire way this was handled was in appropriate and felt like they were taking advantage of me. He then proceeded to tell me that Metropolitan Ford was for profit and that he was willing to bet who I worked for was for profit as well. I told him I was a RN and then immediately started attacking my profession saying all hospitals are for profit and laughed. I was totally appalled and informed him that his behavior was totally unprofessional and uncalled for. I am still in shock over such unprofessional behavior and personal attack on my profession. More

Fast and easy! Went in today not expecting to buy a vehicle. Once I found the vehicle I like the process was really fast and super easy! I was in and out really quic Went in today not expecting to buy a vehicle. Once I found the vehicle I like the process was really fast and super easy! I was in and out really quick. More

Excellent purchase experience. Have bought 3 vehicles here. Wouldn't come back if not happy. There are 4 dealers closer but metro is best for me. here. Wouldn't come back if not happy. There are 4 dealers closer but metro is best for me. More

Great Experience Again I've purchased multiple vehicles from Tony. He was knowledgeable, helpful, and great to work with. Paperwork process was quick and painless. Very happ I've purchased multiple vehicles from Tony. He was knowledgeable, helpful, and great to work with. Paperwork process was quick and painless. Very happy. Love my truck! More

Mike Jones is your guy! Solid knowledge, no pressure sales approach. Listened to my must have and wishlist items and introduced vehicles that fit the bill. I'm a happy preown Solid knowledge, no pressure sales approach. Listened to my must have and wishlist items and introduced vehicles that fit the bill. I'm a happy preowned BMW owner. More

Good experience all around Tony was very helpful in the process. Found the vehicle I was looking for and gave a fair price for my trade in. Thank you Tony Tony was very helpful in the process. Found the vehicle I was looking for and gave a fair price for my trade in. Thank you Tony More

Easy & Enjoyable from Start to Finish I knew I’d be buying a car here as soon as I walked in. The vibe is laidback and not salesy at all, which went a long way for this first-time buyer. I I knew I’d be buying a car here as soon as I walked in. The vibe is laidback and not salesy at all, which went a long way for this first-time buyer. I test drove two vehicles with Tony and he was super knowledgeable about both, explaining features as we drove around Eden Prairie. I didn’t know much about financing and warranties and APRs, etc. and he was awesome about clarifying all those things and more, and even walked me through different payment scenarios. He followed up with me during the whole process and I felt I could trust him and the dealership. More

2019 Ranger Good experience and fast responding staff to answer emails, questions, or concerns and insightful on the products and vehicles they have. Would highly Good experience and fast responding staff to answer emails, questions, or concerns and insightful on the products and vehicles they have. Would highly recommend to anyone looking for a new ford! More

F150 purchase Mike was awesome to work with, everything was on the table as far a price and options to buy. He was excellent all the way through the purchase, I wou Mike was awesome to work with, everything was on the table as far a price and options to buy. He was excellent all the way through the purchase, I would recommend to anyone looking for a truck or car! More

Good Place to Buy a New Vehicle This was the second new Ford F-150 I've purchased since 2013. In this latest purchase, salesman was great to work with and I ended up with a fair pri This was the second new Ford F-150 I've purchased since 2013. In this latest purchase, salesman was great to work with and I ended up with a fair price. More