Metropolitan Ford

Simple start to finish! This is how buying a car is supposed to be. No nonsense, professional and knowledgable about the cars. A+ during the sale and after. A positive buying This is how buying a car is supposed to be. No nonsense, professional and knowledgable about the cars. A+ during the sale and after. A positive buying experience all around. More

new car purchase My wife and I have bought several cars from this dealership over the last 10 years and have always had a Great experience. We have always bought from My wife and I have bought several cars from this dealership over the last 10 years and have always had a Great experience. We have always bought from the same sales representative over the years and when we went in the last time we found out that he had moved out of the area. We were concerned if we would recieve the same excellent service as we had in the past with a new sales representative. We started working a purchase of a new car with Ilasia Taloa and would like to say that he met all of our expectation and more. He negotiated the best price that we could receive for our trade in value and also the best price on the car we purchased. We would highly recommend working with Ilasia. We have also worked with Michael Martinez on our funding over the last 10 years and he is very experienced and does an excelent job in this area. He has years of experience and it shows. I would highly recomment Metropolitian Ford to anyone. They take care of their customers. More

Customer Focused This was my first experience buying from Metropolitan Ford and I have to say it went extremely well. I was a loyal customer at another Ford dealership This was my first experience buying from Metropolitan Ford and I have to say it went extremely well. I was a loyal customer at another Ford dealership but the customer service, no pressure sales, salesman, honesty and pricing went way above my expectations and what I have experienced at my previous dealership. I will definitely be using them for service and future car purchases. More

2011 F150 SVT Raptor Service I'm a very fussy guy - I really like these guys at Metropolitan Ford Service. They're helpful, knowledgeable, and do what they say. I like their fri I'm a very fussy guy - I really like these guys at Metropolitan Ford Service. They're helpful, knowledgeable, and do what they say. I like their friendly attitude, shuttle service, and work performance. More

Purchase from Mike Jones My wife and I were looking for a low-budget car to purchase with insurance money from a car accident. We tried a few different places, and found a car My wife and I were looking for a low-budget car to purchase with insurance money from a car accident. We tried a few different places, and found a car at Metropolitan in Eden Prairie. The sales associate, Mike Jones, greeted us immediately and located the car. He let us test drive the car (allowing both my wife and I to drive it) and was helpful, and accomodating. We later found out that the dealership was closing, and he stayed 20mn late to help us. We decided to purchase the car, and he helped us hold the car with a deposit until we could return the following day with the money (from insurance company-we didn't have it yet). We returned and purchased the car from him. Excellent service. Mike was friendly, helpful and relatable. We will be purchasing another car at the end of February, and will be returning to purchase a car through him again. My wife and I are very happy with Metropolitan! More

Very Pleased with Metrpolitan Ford We had a great experience with Metropolitan Ford and Mike Jones our sales associate. He was pleasant and knowledgeable. Since he was new to the positi We had a great experience with Metropolitan Ford and Mike Jones our sales associate. He was pleasant and knowledgeable. Since he was new to the position, he asked managers for assistance. They too were very friendly and genuine. We were highly impressed with the follow up calls to make certain that our needs were being met. Very professional organization and down to earth sales people. Not pushy and Mike stayed late to help us with the explanation of the car features! Felt like they really want us as long time customers - not just a one time sale. Excellent and we will refer others to your dealership. Thanks for the positive experience. Love the vehicle too. More

My Edge was fixed very well. Thanks for making my Ford Edge feel like new again. I appreciate the attention to detail. It took some time, but I believe that it was done properly Thanks for making my Ford Edge feel like new again. I appreciate the attention to detail. It took some time, but I believe that it was done properly. Thanks again, More

90,000 and 100,000 Mile Check- Ups Although the cost of mechanically repairing Ford vehicles is admittedly high, I have had very good experiences at Metropolitan Ford (versus other loca Although the cost of mechanically repairing Ford vehicles is admittedly high, I have had very good experiences at Metropolitan Ford (versus other local, competitor repair shops that have previously serviced by car, a 2010 Ford Fusion). My recent trip to Metropolitan Ford was the third time that I have taken my car to this shop for general maintenance servicing. Each time, I have been very impressed with three things - 1. They do what they say they are going to do, and when they say they are going to do it. Examples - each time that I have brought my car in to Metropolitan to be services, each different service representative that I dealt with told me that they would call me on or before a specific time to advise me what the status of their shops' servicing of my car was. And each time, they call me promptly and on or before when promised, in order to advise me what they had found and what they had done, and if applicable, what further recommended service be done to my car,along with a logical explanation of why; 2. They quoted me all prices for what servicing they were doing, or, what servicing they further recommended that they complete UP FRONT. To my surprise, in each one of mythree visits, my repair bills were either equal to or less than what Metropolitan quoted to me; 3. Metropolitan's service reps have never pushed or pressured me into performing more maintenance work to my car than what was absolutely needed at the time. In this regard, each time, Metroplitan's reps explained to me what the pluses and minuses of having additional work done to my car would be, and if I chose not have that work done "now", how long I could reasonably drive my car before I would need that additional work done - before I could anticipate experiencing problems. Automobile dealership repair shops generally have a bad reputation (not unlike the bad reputation that the insurance industry that I work in has). However, as a professional who has been in the customer service business myself for 42+ years, I can tell you from long experience that Metropolitan Ford is the exception to this bad reputation. They provide overall excellent customer service, and so far, have demonstrated themselves to me to be very straight forward and honest to deal with. Bottom line . . . they have earned my respect, and as such, I would highly recommend their repair service facility to anyone who owns a Ford product. Metropolitan is a breath of fresh air in a generally "polluted" auto repair industry. More

Awesome. I have purchase every vehicle from this dealership. Great people to work with and very professional. Wouldn't go anywhere else to get a car or truck. I have purchase every vehicle from this dealership. Great people to work with and very professional. Wouldn't go anywhere else to get a car or truck. I highly recommened buying a car from metropolitan ford. More

Great Price and Great Service I came to Ford in search of a new car after my Audi broke down and I decided I didn't wanna deal with foreign cars anymore. So, I talked to Marc and t I came to Ford in search of a new car after my Audi broke down and I decided I didn't wanna deal with foreign cars anymore. So, I talked to Marc and told him I wanted to test drive a brand new Taurus. That thing was SWEET. And after about a month and some talks with my family, I ended up trading in the Audi and getting one! 2014 Taurus Sel Limited for $22,000! I'm very happy with not only the car, but the salesmanship that Marc had as well. He listened to what I wanted to do and worked WITH me Instead of pushing a car at me. He was also very polite and respectful to my family and I during the whole process. Thank you Marc! More