Metropolitan Ford

GREAT!!!! Outstanding team mike k and finance person worked hard i really needed a new car and they got it done Will be back for our next purschase thanks so m Outstanding team mike k and finance person worked hard i really needed a new car and they got it done Will be back for our next purschase thanks so much God bless More

Engine service Todd Rutherford kept me updated with status of my car repair. He described the situation and the possible scenarios and timeframes. He helped with all Todd Rutherford kept me updated with status of my car repair. He described the situation and the possible scenarios and timeframes. He helped with all aspects of he repair with fleet, car rental. The timeframe was a little lengthy but knew it would be handled because Todd Rutherford was taking care of it. I have already referred the service department to others. Thanks! More

Came in for wiper blades Went to metropolitan ford for wiper blades for my fleet vehicle ( non ford), already had it pre-approved, the service advisor seemed annoyed when I to Went to metropolitan ford for wiper blades for my fleet vehicle ( non ford), already had it pre-approved, the service advisor seemed annoyed when I told him it was pre-approved for wiper blades and he would only need to call with the price. But in the end the blades were replaced. More

Efficient and Effective The service work on my Raptor was completed ahead of schedule. The service advisor did a great job communicating and the cashier was friendly and eff The service work on my Raptor was completed ahead of schedule. The service advisor did a great job communicating and the cashier was friendly and efficient. Every one I have worked with at this dealership starting with Mike Jones when I first purchased my two Raptors has been solution oriented and fun to work with. Thank you! Brian Dunn More

Thanks Mike and John Mike and John got my wife’s Escape in when the check engine light came on, Diagnosed and fixed in one day! Can’t beat that service. Mike and John got my wife’s Escape in when the check engine light came on, Diagnosed and fixed in one day! Can’t beat that service. More

Swing and a miss! Metropolitan Ford once again came up to bat and again missed the mark! Came in for an express lube and left almost 1.5 hours later possibly if the se Metropolitan Ford once again came up to bat and again missed the mark! Came in for an express lube and left almost 1.5 hours later possibly if the service advisor spent less time patting himself on the back things could have gone smoother! Also what happened to the free car wash? More

Ford service John your service dept. manager got the difficult job solved. Kudos too him!!! Was apprehensive about having the job done right the first time. John t John your service dept. manager got the difficult job solved. Kudos too him!!! Was apprehensive about having the job done right the first time. John took me to a technician named Tom, we discussed the issue, came up with a solution and fixed the rear clutch pack by only changing the fluid and adding double the amount of special additive manufacturer recommended. Last time I had to pay $1800.00 for a new clutch pack!!!! More

They do a good job on service need to do billing better! I came in for an oil change service manager said he would do the service with ten dollars off they do good service, but when I got home later the bill I came in for an oil change service manager said he would do the service with ten dollars off they do good service, but when I got home later the bill was missing the ten dollars off so I had to call and get a refund. I don’t know who made the mistake the service or billing department but if you tell a customer that has purchased his last two vehicles from you r dealership and brings his vehicles in to your service department you should try and take care of your loyal customers. More

The Works I used the Quick Lane for an oil change, tire rotation, etc. The service was great. I was in and out in less than an hour. Great experience. I used the Quick Lane for an oil change, tire rotation, etc. The service was great. I was in and out in less than an hour. Great experience. More

Excellent Experience Got to credit Julian Johnson at Metropolitan Ford for making my new truck shopping experience amazing. He did everything I asked and more in finding m Got to credit Julian Johnson at Metropolitan Ford for making my new truck shopping experience amazing. He did everything I asked and more in finding me a fantastic truck for my needs. Nothing more, nothing less. No pressure. Just excellent service. There needs to be more folks at Ford like Julian. He is AWESOME. Hint: Request him when looking for a Ford Vehicle at Metropolitan Ford. More