Metropolitan Ford

Grateful for a reliable car and a pleasant experience Patrick our salesman met us 5 minutes to closing and helped solidify our purchase the next day. His honesty and promptness exceeded our expectations. Patrick our salesman met us 5 minutes to closing and helped solidify our purchase the next day. His honesty and promptness exceeded our expectations. We knew what we were looking for and thankfully the dealership had exactly that. The Ford Expedition EL has more than enough space for passengers; great storage in the back; and the added bonuses of a CD player, heated/cooling seats, plus much more. We had a few things come up that we needed fixed or replaced and Patrick quickly took care of it and immediately made sure we were satisfied. More

Pleasantly surprised!! We are passing through on business and we had a headlight out, so we had to get it replaced. We figured we would bite the bullet and go to a dealershi We are passing through on business and we had a headlight out, so we had to get it replaced. We figured we would bite the bullet and go to a dealership and hope they could get it done today. When we arrived they had 2 service lanes. One for appointments, the other for non-appointments. We pulled into the non-appointment line fully anticipating a long wait. The service advisor, I believe his name was David, asked us what we needed and we told him we had a headlight out. He told us to go to the service dept. and get what we needed and bring it out to them. Ok...never had that happen before... We brought the light out to them after purchasing it and immediately installed it! When the gentleman brought the keys out to us, my husband asked him what we owed and he said nothing, have a nice day! We were floored!! Anywhere else we we would have paid $150+!!! THANK YOU from the bottom of my heart for not taking advantage of customers! More

I love my 2019 Ford Edge We have lived in Eden Prairie since 1978 We have purchased our vehicles from Metropolitan Ford. Their staff is friendly and helpful Tony Reyes We have lived in Eden Prairie since 1978 We have purchased our vehicles from Metropolitan Ford. Their staff is friendly and helpful Tony Reyes Has been helping me learn all the benefits of driving a brand new Ford Edge We purchased our vehicle from Mike R He was friendly and helpful More

A place that treats you like family! Mike Jones was amazing! He was thorough and answered every question I had which was even before I walked in the door of the dealership. I never felt p Mike Jones was amazing! He was thorough and answered every question I had which was even before I walked in the door of the dealership. I never felt pushed or that I was just another “sale”. He cared about my needs and wants and made sure that I was making the best and right decision for my long term goals. He knew this purchase was a bit scary as I hadn’t purchased a vehicle in a while, and even though I nervously shed a few tears, he was right there making sure I was comfortable and happy (with a few boxes of tissues I might add). Mike has certainly earned a lifelong customer...or a lifelong family member to the Ford of Eden Prairie’s ever growing family tree. I look forward to my next purchase and someday the purchase of my son’s first car. Thank you Mike for your caring heart, great smile, and commitment to your customers! More

Above and beyond service! Family and I were driving through when we had an unfortunate incident with a cell phone dropping into a crevice in the console of our 2018 Ford Expedi Family and I were driving through when we had an unfortunate incident with a cell phone dropping into a crevice in the console of our 2018 Ford Expedition. Within 10 minutes of stopping at Metropolitan Ford, the service guys had removed the console and received the cell phone and we were on our way! To top it off, the visit was free of charge and they thanked us for stopping. More

Awesome, fun Typically buying a car is stressful. Mike Jones made an effort to make me feel at peace with my purchase and helped me get a great deal. Typically buying a car is stressful. Mike Jones made an effort to make me feel at peace with my purchase and helped me get a great deal. More

Over the top fantastic Tony was right on the spot, giving me the attention I give my customers. Knowledgeable and very customer oriented. Better treatment than I really expe Tony was right on the spot, giving me the attention I give my customers. Knowledgeable and very customer oriented. Better treatment than I really expected, but very grateful. From the time I first communicated with Tony till the deal was finalized, was painless and pleasant. Tony went out of his way to get the truck to me on Friday afternoon of July 26th, even communicating with me on his day off letting me know of some issues with getting the truck to your dealership. He is to be commended for his customer service and dedication to his customers. More

Good buying experience Tony was really easy to work with throughout the car buying process. He didn’t pressure us at all and provided all the pricing options we asked for. Tony was really easy to work with throughout the car buying process. He didn’t pressure us at all and provided all the pricing options we asked for. More

Great Servie This dealership is highly attentive and very easy to work with. We had amazing service. They made financing a breeze and got us the best deal possible This dealership is highly attentive and very easy to work with. We had amazing service. They made financing a breeze and got us the best deal possible. More

Hungry Sales man Steve Found a car I was interested in on Craigslist. When I clicked to see other ads by the poster I saw like 20 cars so figured it was a dealership, howeve Found a car I was interested in on Craigslist. When I clicked to see other ads by the poster I saw like 20 cars so figured it was a dealership, however there was no city or dealership name listed. There was only a name (Steve) and a number saying calls only. I texted to ask what dealership....because this is 2019 and I thought it weird to simply not include this information. Steve responded via text that he would not tell me what dealership it was saying it was because there were lots of scammers on Craigslist, but I could call him for information. I thought this was dumb, however I called the next day. He told me the dealership name. Then Steve told me I had to schedule a test drive with him because the dealership was very busy and no one would be able to help me without an appointment. I will not be working with Steve. Just seems like a sales guy just hungry for commission not putting the customers convenience or needs first. More