MetroWest Subaru - Service Center

ZERO stars!! Go here under no circumstances. I am ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and h ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and have had great experiences with past Subaru dealerships in the past- this dealership disgraces the good name of Subi's everywhere. I am long winded so for the summary: - Reason for visit: Service related. - They are liars and rip you off - Did not test drive my car before giving it back to me - Returned my "fixed" car in unsafe conditions - Even after I returned it to them to "re-fix" it they returned it to me sounding terrible and it completely broke down due to their negligence 1 month later. - Overall I paid them $4,000, and now my once very nicely running car, is un-driveable I broke down after class and had my 96' Subaru Outbacker at the end of August due to a severe transmission leak, as it was the closest dealership, and I have had good experience at other Subaru Dealerships in the past. It took them several days to even look at my car. Diagnosis: punctured transmission. I was told it would cost $3,500 to replace my transmission, or I could use the car for a trade in. I shopped around for other cars, but was disappointed by the selection. So, I decided to replace the transmission. I was told the car should be fixed by the end of September, or worst case scenario, the first week of October. Since I am under 25 years old, I was not able to get a rental car, very inconvenient. They called me in early October and told me the car was ready, and I could come pick it up. As soon as I pulled out of the parking lot, the car was shaking, and making some very bad noises. Also, the speedometer was acting erratically. I took the first U-turn back to the Subaru Dealer and informed them something was wrong. I was told NO ONE had test driven it before they returned it to me, which seems absolutely ridiculous. Also, since they had not test driven it when I first brought it in, they said they had no idea what the car's baseline had been. Again, I had to be picked up from the dealership as I could not rent a car. They then took about another week to get back to me, and informed me that there were many things wrong with my car, including the driveshaft and back differential. Mike told me I was in a bad situation and should have never fixed my car. Great time to tell me. He said my only option was to spend another $3000 to get the additional damage fixed. He kept insuring me there was no way they could have possibly known these items were damaged without test driving the car. After talking to some mechanics- It turns out that the drive shaft and rear differential are all connected to the transmission- thus, when they replaced the transmission they clearly should have seen the damage. I finally picked up my car ~ 2 weeks later. It still sounded and drove terribly, including with steering problems. I sent an email saying basically all of this to the store manager and received a reply email from Michael Sheehy (service manager) and he asked how often I had the steering issues, I replied back almost all of the time, especially when accelerating or when its wet out. I Never got a response back - apparently allowing a rogue car is not a concern of his. They insisted it wad drive-able - despite my comments of feeling unsafe. 1 month later, my car made some HORRIBLE bumping / grinding noises as if something important was falling off of the bottom and dragging along the road. Of course, this had to happen on the highway. I pulled over and called AAA. I was towed to another service station, who quickly diagnosed my cars issues and stated that it appeared Metrowest did a "Half Job", and "completely ripped [me] off" I hope to NEVER go back to Metrowest Subraru, unless if is finally for some repayment for my time/ money/ frustration. More

Specifically brought my 2008 Subaru Forester in for service because the check engine light came on with flashing cruise light. Also cruise control was not working on October 27th. Had to leave my car t service because the check engine light came on with flashing cruise light. Also cruise control was not working on October 27th. Had to leave my car there. Was told that it was the oxygen sensor which needed to be replaced as well as two belts and one marker light. I also opted to have them replace my rear wiper. Service rep Chris said it would cost me around $500. The final bill came to $532.17. No sooner than I left the dealership then the both lights came back on again! I called and was told that I had to bring the car back on Today (October 29th) Left car today and was told later by Sean that the problem was fixed. No charge. When I asked what was wrong I was told by Sean that there was a recall on the car. When I got there I asked Sean about the charge for the replacement oxygen sensor. He became nervous shifting his feet and not making eye contact. I then asked why they didnt check for any recalls or other bulletins which may have accounted for the error. Again no real response. He left and another man (unidentified) who was sitting in a small office began speaking to me. He was more interested telling me that my address change was not reported and that was why I didnt get the recall notice. Even so this does not explain why the Service Dept did not check for any recall notices which may have been connected with the problem. I left there feeling ripped off and contacted Subaru America and was told by the Rep that they should have checked for the recall notice. I also checked for other complaints and found a number of them. Had I known before I would not have gone to this Dealership. More

Yelled at over the phone by customer service. Couldn't diagnose a leaking head gasket. diagnose a leaking head gasket. More