MetroWest Subaru - Service Center

Had a noise - Adam helped! Had one of those noises no one could figure out. I was getting stressed. Adam Dufresne took a lot of time to help get everything figured out, now I am Had one of those noises no one could figure out. I was getting stressed. Adam Dufresne took a lot of time to help get everything figured out, now I am noise free, thank you. More

Brought in for a recall and walked out with a bill Came in for recall servicing, but of course they found other problems. I could fix the others myself, but one problem was a torn cv boot, which is a m Came in for recall servicing, but of course they found other problems. I could fix the others myself, but one problem was a torn cv boot, which is a messy, annoying job, so I had them fix it. They charged for 2 hours labor even though the total time in the dealer, including "free" car wash, was less than 2 hours. So, it took $240 to get an $80 part installed (and I could have gotten an OEM boot online for $30). They also left a ton of grease on the underside of the engine from the torn boot even though they said my car would catch on fire from the grease if I didn't get the boot fixed. So, I had to climb under the car myself when I got home and wipe it all down from underneath. The kid that tried to explain the problem and took my money knew nothing. If you need any information, figure out how to talk to someone higher up. More

Despite 100% satisfaction with my 2013 Legacy, my A/C recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that a recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that about any interactions with car dealerships. MetroWest's service department can get very busy sometimes, but once you get an appointment, they treat you like family. I was able to get an appointment within a few days. I dropped my Legacy off in the morning and was given a brand new, very clean, top-of-the-line Forester (i.e., navigation, panoramic moonroof, HD radio, etc.) to drive as a free loaner for the day. By late morning, I received a call informing me that they had diagnosed the problem (bad A/C compressor) and would order the part for delivery that day. They expected to receive the part by 3PM and would be able to finish the work by 5PM. Like clockwork, I was told that the car was ready at 5PM. Since I work late, they told me that I could pick up my keys from anyone in the sale department until 7:45PM, which was very convenient. When picking up the car, I was in and out in 5 minutes and the A/C worked perfectly. Altogether, it was one of the easiest interactions that I've had for service over many years of car ownership. I am very happy that I bought a Subaru, and even happier that I can go to MetroWest Subaru for service. More

My Forester was totally dead; it was Memorial Day and service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my proble service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my problem was and he thought he knew what was wrong. He got into his car and followed me to my home, approximately 6 miles away. His analysis (dead battery) was correct and he successfully started the car, much to my relief. I had not bought the Forester at that dealership, so that level of service stunned and thrilled me and Metrowest Subaru has made a friend for life. More

Jeff has been more than helpful with questions about getting my old, and now my new, phone to work with the bluetooth system. I am so grateful! He is easy-going, knowledgeable, and really goes the e getting my old, and now my new, phone to work with the bluetooth system. I am so grateful! He is easy-going, knowledgeable, and really goes the extra mile! Today I brought my car in for service as well as for blue tooth questions and I left a very happy camper --- with all my answers and a shiny car! I would recommend Jeff to anyone who is interested in buying a Subaru! -P More

Emailed the salesman from whom we bought the 2011 car about a recall notice repair and fixing a side mirror. No response. Called the service department, and Mike suggested bringing the car in (40 minut about a recall notice repair and fixing a side mirror. No response. Called the service department, and Mike suggested bringing the car in (40 minute drive) to look at the mirror, first emailing him pictures of the mirror so that he could see if they could repair it with parts in stock. I send him the pictures, then brought the car in at the agreed on time and day. No sign of Mike. The service desk knew nothing of pictures. Bob Montpelier sold ($120) me an oil change and tire rotation (at, it turned out when I looked it up at home, more than twice the price usually charged for a synthetic oil change), said they'd check on the mirror, and promised a wait of 1.5-2 hours, short enough so that I wouldn't need a loaner. The wait turned out to be 3 hours. The mirror, fully functional except for a crack in the housing, would need to be completely replaced said Bob, at a cost of $360 ($210 is the MSRP, $160 is the standard online price) and a wait of another 3-5 business days, plus another round trip to see them. On departing, I found that in replacing the center seat belt, they had removed the child's seat in back -- which they didn't mention -- without reattaching it. Time, money, honesty, responsiveness -- you name it, they didn't have it. More

Marc Soloway was extremely helpful in going out of his way to assist me. I was at the service center to fix my car and he, a sales consultant, happened to be there and listened to my issue. He was able way to assist me. I was at the service center to fix my car and he, a sales consultant, happened to be there and listened to my issue. He was able to help me completely with one of my problems. It was very compassionate for him to go out of his way to assist me. More

I love this place! I bought my 2011 outback there and everyone has been wonderful to work with from the fellow who sold me the car right down to the guys who greet me in the service bay. The waiting area everyone has been wonderful to work with from the fellow who sold me the car right down to the guys who greet me in the service bay. The waiting area is awesome, the people are friendly, the service is excellent. If you want a new Subaru, this is the place to get it! More