MetroWest Subaru - Service Center

Be wary of the service dept. Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found i Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found it to be at least 1 1/2 quarts above the fill line. Alarmed, I took the car back to Metrowest. Adam, the service manager inspected the level with me, agreed it was too high and confirmed my understanding that overfilling could seriously damage the engine and catalytic converter. His response to what he saw, after we had checked the level and were away from the car, was to dispute the degree of overfill and claim that it was only 1/2 qt over. I responded that it was a least a quart over; he bet me I was wrong. Back at the car, he had to acknowledge that the oil was over the twisted part of the dip stick - more than a quart overfill. There was not a word of apology for the overfill- just the statement "mistakes happen" . . He suggested that I have them change the oil and filter (for $89). I responded thanks anyway, but please just drain the oil to the correct level. That was done without charging me. But I was disappointed that the receipt mentioned only incorrect oil level without mention of how grossly overfilled it was. I guess it will be just my bad luck if the oil fill caused damage that doesn't show up until later and I don't have any proof of what might have caused the damage More

Both your service department and the sales department treated me with total professionalism. My engine blew and I was towed in . treated me with total professionalism. My engine blew and I was towed in . More

Wonderful people, really above and beyond expectations. When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can't overstate how excellent MetroWest Subaru was to me. Thank you so much! More

I thought the service on my recent appointment was outstanding. I was kept abreast of the problem I was having with my Subaru Forrester and the best part was the pick-up and drop off of my car. outstanding. I was kept abreast of the problem I was having with my Subaru Forrester and the best part was the pick-up and drop off of my car. More

Mike Buono - The Service Advisor You deserve zero stars. I’m taking time to write this review. Since I interacted just with Mr Buono for getting service advice for my vehicle this review/credits sh stars. I’m taking time to write this review. Since I interacted just with Mr Buono for getting service advice for my vehicle this review/credits should only apply to him. I was at Metro West Subaru few weeks ago for vehicle service. I was first greeted my Mr Buono who sits right at the entrance and he asked me what I’m looking to do today. I mentioned various different issues/concerns with the car, please note some of these include concerns that are covered by warranty. My car is still under that 36k miles warranty. There are other things which would fall under general maintenance. which I’m aware of. He brings me the quote of 800$. I took some time to look at the various things that will be covered by the service and I requested Mr Buono the price breakdown for the each service, that’s fine if they don’t have a breakdown of the prices or they don’t provide such info customers. But here is when things changed, I see change in Mr Buono’s behavior, the way he talks and his body language. I was astonished by this guy’s sheer arrogance… wow I’ve never seen such a rudest service advisor so far. This is my fifth car and l lived different states but this guy’s condescending behavior shocked me. The moment I asked for the breakdown of prices Mr Buono’s tone of voice changes, he looks at the service quote randomly gives me the number how much it would cost me for each service and that doesn’t even match up for 800$ quote he initially gave me. He looks at his computer and says we are bringing up things which would be covered under warranty and “we are trying to achieve by bringing those up”?? And keep saying that “this transaction is not clear” I want to know what does he mean by that statement. I have a simple question to Mr Buono if he buys a car with any company which offer 35k miles warranty for certain things. Would you like to take care of those issues under warranty or you will pay out of pocket?? During this conversation Mr Buono’s face changes,he can’t sit,he leaves back to service area which is behind him and goes to restroom. He can’t answer any of the questions I asked him, he said I don’t care and don’t come to Metro West Subaru go else where… woah!! What a rude behavior for an employee working at a company.I work at a company too where I interact with 100 customers on daily basis but not like this. I have a question for Mr Buono, he just talks to everyone else like this or just me because the way I looked? Even Subaru CEO could been better I guess. He asked not to visit Metro West service Station, I’m still not over it. Just wow!! I really love Subaru cars, in fact my friend brought one upon my advice. Because of this gentleman I lost my opinion on the brand itself. Seriously whoever is managing this guy need to put him under some training. More

The staff at Metrowest Subaru are extremely professional and will always accommodate your needs. Purchased my 2015 Subaru Forester from Metrowest Subaru and I would highly Recommend them. and will always accommodate your needs. Purchased my 2015 Subaru Forester from Metrowest Subaru and I would highly Recommend them. More

Fantastic! Great service, very accommodating and quick. i really appreciate the hours they have at this dealership Great service, very accommodating and quick. i really appreciate the hours they have at this dealership More

Yesterday I brought my Subaru in for an oil change and to have them change the bulb on my drivers side rear. When I pulled out onto RT 9, I put on the directional to change lanes and it didn't work. I called have them change the bulb on my drivers side rear. When I pulled out onto RT 9, I put on the directional to change lanes and it didn't work. I called the dealership this morning. I was told I needed the service advisor who I had the day before. It took a couple of minutes to find it. She then told me he wasn't answering the phone. I asked for the Service Manager and was told he wasn't answering his phone. She said she would have someone call me back. I tried the chat on the web site but when I said they were making me not want to do business again, he stopped communicating with me. I just threw my book for the new Solterra in the trash and will continue my search elsewhere. More

Very great and knowledge tech. Sang took the time to listen to my concerns, go over options with me, and fixed my car in a timely manner without breaking the bank. I truly apprecia Sang took the time to listen to my concerns, go over options with me, and fixed my car in a timely manner without breaking the bank. I truly appreciate his help and have referred him to a few of my friends. More

I recently went in for a 60,000 miles service, very expensive, After this service which includes spark plugs, I found I had two new issues. The car now hesitates at idle and low speed and an A/C drain expensive, After this service which includes spark plugs, I found I had two new issues. The car now hesitates at idle and low speed and an A/C drain plugged and dumped a few quarts of water on the right front floor. I returned to the dealer to fix these issues. I had to return 3 times to get the A/C duct fixed. 2 times it was as bad when I got home. The hesitation was NOT fixed and I will have to go somewhere with the expertise to fix this, I asked Metrowest and whatever they did had no effect on the problem. More