MetroWest Subaru

Specifically brought my 2008 Subaru Forester in for service because the check engine light came on with flashing cruise light. Also cruise control was not working on October 27th. Had to leave my car t service because the check engine light came on with flashing cruise light. Also cruise control was not working on October 27th. Had to leave my car there. Was told that it was the oxygen sensor which needed to be replaced as well as two belts and one marker light. I also opted to have them replace my rear wiper. Service rep Chris said it would cost me around $500. The final bill came to $532.17. No sooner than I left the dealership then the both lights came back on again! I called and was told that I had to bring the car back on Today (October 29th) Left car today and was told later by Sean that the problem was fixed. No charge. When I asked what was wrong I was told by Sean that there was a recall on the car. When I got there I asked Sean about the charge for the replacement oxygen sensor. He became nervous shifting his feet and not making eye contact. I then asked why they didnt check for any recalls or other bulletins which may have accounted for the error. Again no real response. He left and another man (unidentified) who was sitting in a small office began speaking to me. He was more interested telling me that my address change was not reported and that was why I didnt get the recall notice. Even so this does not explain why the Service Dept did not check for any recall notices which may have been connected with the problem. I left there feeling ripped off and contacted Subaru America and was told by the Rep that they should have checked for the recall notice. I also checked for other complaints and found a number of them. Had I known before I would not have gone to this Dealership. More

I had decided to buy a Subaru and this dealer is the closest to my home so it was our first stop. They had a slam dunk opportunity to sell me a car but they just couldn't get beyond classic car sales c closest to my home so it was our first stop. They had a slam dunk opportunity to sell me a car but they just couldn't get beyond classic car sales crap like pulling out xxxxxxxx invoices and telling me what a great deal I was getting and that they were only making $200...you know, stereotypical xxxxxxxx! Final straw was that they couldn't even deliver car on day I wanted because manager doesn't work on Thursdays! Only bright spot was manager VJ who seemed nice and tried to save sale....no dice. I went to Patrick Subaru in Shrewsbury which is 20 miles away and had an awesome experience. Ask for Bob LaCrossee, awesome guy! Good luck, Wayne More

My contact with the dealership started through email with Jake, and from there until I first walked in and was assisted by Marc, things were fine. I came in to test drive an Impreza but had a limited amount Jake, and from there until I first walked in and was assisted by Marc, things were fine. I came in to test drive an Impreza but had a limited amount of time and had to leave right after the test drive. I explained to Marc that even though I was leaving, I was still very interested and wanted to come back and drive a Legacy because the Impreza might be too small for me. From there, the atmosphere changed. Marc went from friendly to seemingly somewhat upset. I made sure to email as soon as I was able to show my interest, set up a test drive for the Legacy and ask about inventory of the specific Impreza model that I would consider and the pricing for it. I got an email back from Marc with a vague answer saying inventory is subject to change. Pricing is subject to change. I thought that was odd. A series of similarly odd events followed and for the sake of being brief I won't go into them but I ended up emailing the dealership saying that, due to what has transpired, I was not going to need their services and will be going to another dealership. With that Jake emailed me 3 times, saying that they did everything they could to get my business but the mistake was on my end with having email issues! I asked him to PLEASE stop emailing but here I have a fresh email with his obnoxious response sitting in my inbox. More

I stopped by Metrowest Subaru to check out a few cars. I found they had a very small inventory, which was surprising. The salesperson I worked with was fast and efficient, but not that friendly. I felt lik found they had a very small inventory, which was surprising. The salesperson I worked with was fast and efficient, but not that friendly. I felt like he had made up his mind that I wasn't going to buy and was trying to get me out of there. On the other hand, I did feel like he was professional and he did show me a lot of the features. Finally, I found their pricing to be on the high side. I definitely found better pricing elsewhere. More

Stopped in at metrowest subaru several weeks ago. Wasn't sure which vehicle I would be interested in. Their staff was very patient with me. Did not leave one stone unturned. They took the time to take me sure which vehicle I would be interested in. Their staff was very patient with me. Did not leave one stone unturned. They took the time to take me out and test drive several vehicles. Found the one that was perfect for me. Could not be happier. Great Job Metrowest!! More

I'm shocked at reviews I'm reading below about this dealership I had a great time buying a car there. I live in Medford Ma. and had been looking for a Pre-Owned WRX Wagon for my fiance and our dogs. A dealership I had a great time buying a car there. I live in Medford Ma. and had been looking for a Pre-Owned WRX Wagon for my fiance and our dogs. A friend suggested MetroWest because they had the most extensive Pre-Owned Certified Inventory in all of Mass if not NE. So I wondered over and slide into the lot trying to be descret within a few minutes a guy came over and said hello and asked what brought me by that day. I explained my goals he said no problem let's make this real easy for you. We went inside and he completely reviewed the Certification Program and why it's a great way to buy a pre-owned vehicle. Even another Salesman that had nothing to do with us offered to get me a coffee and snack (that was pretty cool)Within minutes my Sales man Andy said I have three cars to show you that match your criteria (one I was already a fan of based on seeing it on there website metrowestsubaru.com)So I primarily showed interest in that car, test drove and fell in love with my soon to be WRX. Their price was already Market low based on research and adding in the Certification and they did a few extra things I requested I was completing paperwork within an hour and driving my vehicle home with a sticker registered in a total of maybe three hours (not to shabby for a car dealer). The General Manager Mike Petrick even got my dog some water and biscuit's and they had no problem having her sit by the desk. I guess I just understand in the world things aren't always perfect, but if the people trying to help me are doing just that, I couldn't be happier. I'm referring everyone I know to them in the future (they will provide a financial benefit to me for doing so)but I would do it first to know my friends and family have a good experience. Kudo's to MetroWest Subaru!!! More

I purchased a 2010 Forester XT on 16 April 2010. I purchased a 2010 Forester XT on 16 April 2010. I was told it had lumbar support, which was the deciding factor for the XT vs the Limited X I purchased a 2010 Forester XT on 16 April 2010. I was told it had lumbar support, which was the deciding factor for the XT vs the Limited XT. I negotiated a Subaru single bike roof rack after being assured it would fit while using a Thule Luggage Carrier - it does not. I was promised the round aero-cross rails and was given the cheaper flat set. I asked for a comp inspection sticker as part of the price negotiations- they tried to sneak in the $29.00 at closing... and last - the salesmen told me I could run regular gas rather than High-Test with the Turbo, and that the computer would compensate for it ( I can, IF I want to destroy the engine.) Be very careful with these guys, they are very friendly until they have your check. It is really kind of sad, If they had told me it didn't have the lumbar support, I would of purchased the more expensive model. By the way I love the Forester, and the way it handles, however I have no use for this dealer- and do not appreciate having the sales-manager call me a liar. We also have a 2009 Outback 2.5 Limited- A Wonderful wagon! Philip.Anastasia@gmail.com Feel free to email me if you have any questions. More

I stopped by to take a look at some subarus for my girlfriend. We were in a toss up between the outback and the outback sport. Our test drive was good. Our salesperson showed us a lot about the car an girlfriend. We were in a toss up between the outback and the outback sport. Our test drive was good. Our salesperson showed us a lot about the car and was very patient. I would highly encourage anyone going there to ask for him. His name is andy. After our drive we decided to go with the outback sport. We went in to talk price after and it broke down from there. They refused to give me ANY ballpark payment numbers without running our credit. Even 70 off would have been ok, but they gave us nothing. Despite the usual repeated trips to the manager. I got fed the usual token of faith bs, and told him we would walk if he couldn't help. The sales manager refused to actually speak with us and had the audacity to make a bet with the salesman that we wouldn't be back. xxxx right we wont when you try that while im in earshot. Ended up buying the car from cityside and having a great experience. Metrowest's reviews speak for themselves. AVOID!!!!! More

I tried to buy a Forester under the "cash for clunkers" program. They had never heard of it but I explained it to them. I made several visits to the showroom and finally agreed on a price and put down a program. They had never heard of it but I explained it to them. I made several visits to the showroom and finally agreed on a price and put down a $500 deposit. Over the next several weeks, I made many phone calls and visits to see when the car would show up on the lot. Answers were evasive. Finally, after I got pissed, they cancelled my order. Very un-professional. They didn't even apologize. Another time, I needed a trailer hitch installed on my Legacy wagon. I called the service department and was told the price. When I arrived to have the work done, I was told the price was for the parts only and not the labor! I asked if that was how they adveritzed an oil change as I stormed out. More

Yelled at over the phone by customer service. Couldn't diagnose a leaking head gasket. diagnose a leaking head gasket. More