MetroWest Subaru

Very friendly and honest. No pressure, as in other dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we wanted. Easy to talk to, comfortable negotiation. We walked out with a car, feeling good about the transaction. More

I have leased two cars from this dealership. The staff is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, and have recommended it to my friends, family, and associates. Love the Subarus too! More

We purchased a Forester from this dealership after test driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were l driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were looking for. He had exactly the car we wanted and we were able to negotiate a lease price that was within our budget. VJ was extremely knowledgeable and very professional during all of our proceedings. The car has proven to be a Godsend during this snowy winter. We have had absolutely no problems with the car. We cannot comment on the service dept because we have not used Metro West for service. All in all, dealing with Metro West and VJ Donnelly has been a very positive experience. More

I have been going to this dealership for many years, and I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice waiting room and are willing to provide a loaner vehicle, for any non-trivial service. They have always been able to fit me in when I have an emergency which requires immediate attention. More

Metrowest was very easy to work with, I live out of state and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offe and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offered to pick me up in Boston when i arrived and made it a very easy process. VJ Donnelly was the sales manager that I worked with, between him and his team I had very little to do but show up and buy the car. I would highly recomend them to anyone looking to buy a car. More

That was the best car buying experience in my life. I used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on advantages/disadvantages of car colors, answered all my technical questions, set up wireless connection in my new car. He was very professional and friendly. No pushing or idle talk. Thank you! More

We have purchased or leased four Subaru Outbacks from MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very professionally without the usually purchasing frustrations. When I would bring the vehicle in for service, the service tech was friendly, service was done timely and accurately. If the vehicle was going to be tied up for several hours, a loaner was provided at no charge. The dealership is well run offering competitive pricing as in all of my transactions, I obtained prices from at least one other dealer. In fact, on the last purchase this past August, 2010, I needed to make alterations to delivery time and another item and emailed Mark after 10:30 PM. To my surprise, he responded within fifteen minutes with the answers. I have waited up to three days for email responses from other dealers. M. Alessandri More

Michael Petrick was demeaning and reprehensible. He is incapable of listening in an empathetic manner. He will berate you and argue with you without listening or trying to understand. This dealership is g incapable of listening in an empathetic manner. He will berate you and argue with you without listening or trying to understand. This dealership is going to suffer as long as he is there. He should not be in the car business, or should he? The sales person that I dealt with even tried to do everything possible to help me but to no avail. Michael treated me as if I was dirt, referring to me as "you people" and telling me to "take a nap". I was not sruprised to find out that he has quite a reputation in the industry in the Boston suburbs. And all of this for a $300 mirror that he promised me with my new car purchase... Some people just don't get it... the customer matters... More

ZERO stars!! Go here under no circumstances. I am ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and h ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and have had great experiences with past Subaru dealerships in the past- this dealership disgraces the good name of Subi's everywhere. I am long winded so for the summary: - Reason for visit: Service related. - They are liars and rip you off - Did not test drive my car before giving it back to me - Returned my "fixed" car in unsafe conditions - Even after I returned it to them to "re-fix" it they returned it to me sounding terrible and it completely broke down due to their negligence 1 month later. - Overall I paid them $4,000, and now my once very nicely running car, is un-driveable I broke down after class and had my 96' Subaru Outbacker at the end of August due to a severe transmission leak, as it was the closest dealership, and I have had good experience at other Subaru Dealerships in the past. It took them several days to even look at my car. Diagnosis: punctured transmission. I was told it would cost $3,500 to replace my transmission, or I could use the car for a trade in. I shopped around for other cars, but was disappointed by the selection. So, I decided to replace the transmission. I was told the car should be fixed by the end of September, or worst case scenario, the first week of October. Since I am under 25 years old, I was not able to get a rental car, very inconvenient. They called me in early October and told me the car was ready, and I could come pick it up. As soon as I pulled out of the parking lot, the car was shaking, and making some very bad noises. Also, the speedometer was acting erratically. I took the first U-turn back to the Subaru Dealer and informed them something was wrong. I was told NO ONE had test driven it before they returned it to me, which seems absolutely ridiculous. Also, since they had not test driven it when I first brought it in, they said they had no idea what the car's baseline had been. Again, I had to be picked up from the dealership as I could not rent a car. They then took about another week to get back to me, and informed me that there were many things wrong with my car, including the driveshaft and back differential. Mike told me I was in a bad situation and should have never fixed my car. Great time to tell me. He said my only option was to spend another $3000 to get the additional damage fixed. He kept insuring me there was no way they could have possibly known these items were damaged without test driving the car. After talking to some mechanics- It turns out that the drive shaft and rear differential are all connected to the transmission- thus, when they replaced the transmission they clearly should have seen the damage. I finally picked up my car ~ 2 weeks later. It still sounded and drove terribly, including with steering problems. I sent an email saying basically all of this to the store manager and received a reply email from Michael Sheehy (service manager) and he asked how often I had the steering issues, I replied back almost all of the time, especially when accelerating or when its wet out. I Never got a response back - apparently allowing a rogue car is not a concern of his. They insisted it wad drive-able - despite my comments of feeling unsafe. 1 month later, my car made some HORRIBLE bumping / grinding noises as if something important was falling off of the bottom and dragging along the road. Of course, this had to happen on the highway. I pulled over and called AAA. I was towed to another service station, who quickly diagnosed my cars issues and stated that it appeared Metrowest did a "Half Job", and "completely ripped [me] off" I hope to NEVER go back to Metrowest Subraru, unless if is finally for some repayment for my time/ money/ frustration. More

We went to MetroWest Subaru about three weeks ago to look at two pre-owned Outback wagons they had listed online. The cars were not priced on their website and though I almost always make it a habit not to at two pre-owned Outback wagons they had listed online. The cars were not priced on their website and though I almost always make it a habit not to go to a dealership that doesn't price it's cars upfront, we were in the area so we decided to stop by anyway. BIG MISTAKE. They had some huge "promotion" going on and there were about 50 really desparate-looking people in line. the people all had scratch tickets the dealership had mailed out and the people in line were convinced they were going to win $25,000 or a new car. After waiting about 15 minutes some guy YELLS out "Is anyone actually here to buy a car?!" and I said yes and we went and sat down at one of about 15 folding tables that were setup in the showroom. I noticed the guy who helped me had a southern accent and after asking him about it he said he was from South Carolina - ok that's fine with me. The first thing he asks me is my social security number, income and employer name and like an idiot I gave it to him. (Only later, as we continued our car search elswhere, did I realize that no reputable dealer works this way.) We actually test drove the vehicles and that went fine and the guy was pleasant enough. While we were out on the lot, I noticed another salesman also had a southern accent and I joked "are all of you guys southern here?" and to my surprise he said yes, they were all here for the week "helping out the dealership with a promotion." When I asked more questions, turns out that apparently there are companies that some dealerships hire to come in to run "special promotions" and this guy and his co-workers travel up and down the east coast and are at a different dealership each week - more on this later. After the test drives, we went back in the showroom, sat down and we told him which car we liked better but still asked him to give us their best price on each of the cars. Of course he wanted to know if we were trading in our car and what we wanted for it and what dollar difference could we afford between the trade-in value and the purchase price etc. Consumer Reports warns against this tactic - 'backing-in" to the price - and again I asked him to just give us a price on the cars and then we'd go from there. He said ok, he'd go talk to the sales manager and also asked us for the keys to our Camry so they could appraise it in the meantime, so we gave him the keys. Then we sat ther for 20 minutes. I could see our sales guy go out and look at the Camry but he did not get in it or test drive it. After 20 minutes he came back with a totally confusing piece of paper with numbers and arrows all over it that essentially showed a totally inflated value for our trade in and a number over the trade value that we'd have to pay to purchase the car but no actual price for the car. Oh, and of course it was on the car we were less interested in, which happened to be the newer model of the two we test drove. We reminded him that we had requested a price on both cars but I had him add up the numbers anyway and, surprise, surprise, the price of the car was so high it was laughable. At this point, my patience had run out, there were too many red flags and I said we weren't interested in doing business this way, could we please have our keys so we could leave. Then he said he didn't have our keys, the used car manager had them. I said, ok, where's the used car manager and he said he didn't know. Ok, now I'm really tired of their tactics - they are trying to keep us there by not giving us our keys. He supposedly went to find the sales manager and,unbelievably, we sat there another 15 minutes waiting. Finally, I got up, went into the office where everyone seemed to be hanging out and said, "we want our keys - where are our keys, we want them now." Our guy said he couldn't find the sales manager and I walked back to the showroom to start looking myself. I was ready to call 911 and report our car as stolen. Then, after another five minutes, magically our guy comes back out of the office and has our keys. He kept trying to get us to stay and I just kept saying "We don't do business this way." Then, unbelievably, the sales manager appears out of nowhere and HE tried to get us to stay. When I told HIM "we don't do business this way" he said "Well how do you do business? Tell us, and we'll do business that way." Needless to say we got out of there as fast as we could... I might expect this type of atmosphere at a shady-looking used car lot but not at a dealership. As our car search continued elsewhere, I learned more about these promotions from the salespeople I spoke with. Apparently, the outside companies are hired to bring in high-pressure salespeople, run sleazy scrtach-ticket type adds and proms, remove prices from all the cars, offer crazy trade-in values and then totally jack-up the sales price of the cars they're selling. Why any reputable dealer would ever do this is beyond me because in doing so, they are totally putting their reputation at risk. But then, the answer is right there: No REPUTABLE dealer would ever do this - only a dealership with NO repuation to lose would do this. I will never, ever step foot in this dealership again. More