MetroWest Subaru

I just purchased a new Subaru from Metrowest. I started this process months back, and selected the dealer I wished to work with based on the customer service they provided to me over time (ie, respecting m this process months back, and selected the dealer I wished to work with based on the customer service they provided to me over time (ie, respecting my contact preferences, accuracy of info, friendliness of interactions). Metrowest won hands down. Their business development manager, Diana, was really fabulous about giving me any info I requested yet not pressuring me or contacting me outside the bounds of necessary communication. (Unlike every single other dealer, whose emails I eventually had to mark as "spam" because they would not, even on direct request, stop coming.) Anyhow. It also worked out because I'm a Costco member, and this is the Mass. dealership with which they work for their Auto Program. Ultimately I'm very glad this coincided with my free choice in the matter, because I got an excellent price and the process was completely painless. For service on-site, I worked with Jeff. He was friendly, down to earth, and very knowledgeable. There aren't many 2013 Imprezas floating around at the moment, and I appreciated that they found another dealer--in Maine--with whom to trade so I could get the car I wanted, faster. I know they're out to make money and the faster they sell a car the faster they make it, but that's fine. They have to earn a living, too. Jeff spent a ton of time with me and my husband on our test-drive visit (a much more satisfactory and informative test drive than I had at Clay, in Norwood). He also (a) was willing to come in on his off days if that was the time that would work best for me to pick up the car, and then (b) agreed--he was sort of volunteered by another staff member--to just drive the car out to me at my office when the paperwork was done on it, to save me the trip. So, yeah. That's pretty cool. He also took charge of getting our old POS donated to charity, which saved us some hassle. The other staff member I just mentioned was Mary, the finance manager. So awesome. She did a bit of successful up-selling in terms of warranty and extras, but without pressure--just laying out her opinion and my options. She gave me an absolutely phenomenal rate, gave me some good and pertinent credit advice, and in general made me feel well taken care of. She made things quite clear and was patient with me when I wanted things explained a few times. I hope that they turn out to be a good service provider, long-term, but the customer service I have so far experienced has been stellar and I would recommend them to anyone. More

We were pleasantly surprised with our experience at Metrowest Subaru. We went in, considering the purchase of a Forester, and we were expecting a very aggressive sales call, which had been our experie Metrowest Subaru. We went in, considering the purchase of a Forester, and we were expecting a very aggressive sales call, which had been our experience with other dealerships. Not the case with Metrowest Subaru. The salesman, Marty Ross, was very professional, very knowledgeable, and very attentive. He was totally focused on us and making our experience as good as it could be. We found Metrowest to be very straightforward in their pricing, and the employees acted more like sales consultants who were there to help you with what YOUR needs are. We left, buying a Subaru Outback, because we happened to prefer that. Marty, his manager,and the billing associate made each step very smooth, and they could not have been nicer or more accommodating. More

Picked up my new Forrester today. My salesman Jeff Ricard was wonderful. He was helpful, knowledgeable and did not pressure me. Jake and V.J. also great. I am very happy and will refer my friends and family was wonderful. He was helpful, knowledgeable and did not pressure me. Jake and V.J. also great. I am very happy and will refer my friends and family to Metro west Subaru! Thanks, C. Hogan More

If you are looking for a car dealership that has real people helping you get a new car, this is the dealership! They give you plenty of time and info people helping you get a new car, this is the dealership! They give you plenty of time and info More

Josh was a pleasure to deal with. Laid back, knew his stuff. Checked in but never pushy. Gave me plenty of time and space for my test drive, even letting me take a vehicle overnight to help me break the stuff. Checked in but never pushy. Gave me plenty of time and space for my test drive, even letting me take a vehicle overnight to help me break the tie with a Legacy and an Accord. More

The entire experience at MetroWest Subaru was excellent. My Sales Rep. was Josh Geller. Josh knows his product better than any salesperson I've ever encountered. He's a laid-back guy who won't waste your ti My Sales Rep. was Josh Geller. Josh knows his product better than any salesperson I've ever encountered. He's a laid-back guy who won't waste your time or play games or pressure you in any way. His consultative sales style comes naturally, and doesn't fit any negative stereotype that exists in the auto/sales industry. The Sales Manager (or maybe he is General Manager) was named V.J., and he is as much a gentleman and professional as Josh is. And the Finance Manager, Mary, is great also. And the service department's Sean Fitzpatrick is another asset to the dealership. Big thanks and much appreciation to this fine Subaru dealer. More

Everyone we worked with was extremely polite, helpful, and knowledgable. I would definitely recommend the dealership to anyone looking to buy a Subaru. Josh G was excellent, and we would definitely return and knowledgable. I would definitely recommend the dealership to anyone looking to buy a Subaru. Josh G was excellent, and we would definitely return to him, if we were looking to purchase another Subaru. We are also super happy with our Subaru Forester so far! More

The Salesperson, Tony Chahwan, made this purchase a real pleasure--no pressure, but a lot of information. A great guy to work with and one I'd recommend to others. pleasure--no pressure, but a lot of information. A great guy to work with and one I'd recommend to others. More

Sam was great to work with -- no pressure, straightforward, and I think I got a fair deal. I walked in, told him what I was interested in, and he immediately showed me what was available on t straightforward, and I think I got a fair deal. I walked in, told him what I was interested in, and he immediately showed me what was available on the lot (I was looking to buy very soon, as my old car was dying). Not pushy in the least, I felt very comfortable dealing with him. More

Marc Soloway, our sales person, was wonderful to work with. We had issues with the delivery of our car, first a delay in actually getting it (our initial purchase was stuck at the port, but Marc found us with. We had issues with the delivery of our car, first a delay in actually getting it (our initial purchase was stuck at the port, but Marc found us a dealer trade) and then some minor damage to the car occurred just prior to final delivery. Marc stayed with the issues and followed up with us on a regular basis, and demonstrated how much he cared. It's one thing when everything goes smoothly, when everyone on both sides is "happy". But when things go awry, that's when service counts, and at the end of the day we know that we had the right guy in Marc working with us. We will recommend him to anyone considering a new or used car purchase. More