MetroWest Subaru

I usually hate buying a car. I dread the idea of talking to some money-hungry salesman who is trying to sell me and go. Fortunately, salesman Matthew Donadio was phenomenal. I am usually resistant to to some money-hungry salesman who is trying to sell me and go. Fortunately, salesman Matthew Donadio was phenomenal. I am usually resistant to even talk with salesmen, but Matthew immediately made my wife and I feel comfortable and respected. He had an easygoing charm during our interactions, and his knowledge about cars was impressive. Not only did he know EVERYTHING there is to know about the Subaru Impreza WRX that I eventually bought, but he knew everything about the car that I was trading in as well. I appreciate his fine attention to detail, as he walked me through the pros and cons of the 2009 WRX. He explained the subtle differences between the newer models at full price and the older used models. He explained the differences between the WRX and the standard Impreza, so that I felt comfortable in my understanding of the product I was getting. The car I bought had very low miles, and the price fit my budget, so I bought it. Every friend of mine who is a car fanatic has told me that I got a great deal on a great car, that Matthew steered me well in this purchase (pardon the pun). Matthew was clearly not just interested in a sale. When I arrived several days later to pick up the car, Matthew was there waiting for me. He was extremely helpful in teaching me how to link my cellphone to the bluetooth hands free system in the car, and he walked me through the functions of the GPS system (I had never used one before). Before leaving, he had me navigate the GPS system to make sure I knew how to do it. I made some mistakes and got confused a few times, but he patiently guided me until I got it all right. As you've probably noticed, I can't say enough about Matthew's level of knowledge and professionalism. If you go to MetroWest Subaru, I hope Matthew is your salesman. You will not be disappointed. More

My new Outback is the second car I purchased from Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had be Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had been driving. I specifically worked with Michael Petrick (GM) and Marc Soloway (sales) to trade my current car, finance the new car, transfer my XM subscriptions and add the options that I wanted - all resulting in me feeling like a very valued customer. Michael and Marc were so helpful and knowledgeable; they truly went out of their way to make sure I drove off the lot safe and happy - and I did. The dealership was clean and welcoming. The waiting room was very comfortable and I was able to get some work done using their wireless. MetroWest is not the closest dealer to me, by far, but they're my #1 Subaru dealership and the extra miles I travel are definitely worth it. More

Very friendly and honest. No pressure, as in other dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we wanted. Easy to talk to, comfortable negotiation. We walked out with a car, feeling good about the transaction. More

I have leased two cars from this dealership. The staff is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, and have recommended it to my friends, family, and associates. Love the Subarus too! More

We purchased a Forester from this dealership after test driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were l driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were looking for. He had exactly the car we wanted and we were able to negotiate a lease price that was within our budget. VJ was extremely knowledgeable and very professional during all of our proceedings. The car has proven to be a Godsend during this snowy winter. We have had absolutely no problems with the car. We cannot comment on the service dept because we have not used Metro West for service. All in all, dealing with Metro West and VJ Donnelly has been a very positive experience. More

I have been going to this dealership for many years, and I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice waiting room and are willing to provide a loaner vehicle, for any non-trivial service. They have always been able to fit me in when I have an emergency which requires immediate attention. More

Metrowest was very easy to work with, I live out of state and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offe and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offered to pick me up in Boston when i arrived and made it a very easy process. VJ Donnelly was the sales manager that I worked with, between him and his team I had very little to do but show up and buy the car. I would highly recomend them to anyone looking to buy a car. More

That was the best car buying experience in my life. I used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on advantages/disadvantages of car colors, answered all my technical questions, set up wireless connection in my new car. He was very professional and friendly. No pushing or idle talk. Thank you! More

We have purchased or leased four Subaru Outbacks from MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very professionally without the usually purchasing frustrations. When I would bring the vehicle in for service, the service tech was friendly, service was done timely and accurately. If the vehicle was going to be tied up for several hours, a loaner was provided at no charge. The dealership is well run offering competitive pricing as in all of my transactions, I obtained prices from at least one other dealer. In fact, on the last purchase this past August, 2010, I needed to make alterations to delivery time and another item and emailed Mark after 10:30 PM. To my surprise, he responded within fifteen minutes with the answers. I have waited up to three days for email responses from other dealers. M. Alessandri More

Michael Petrick was demeaning and reprehensible. He is incapable of listening in an empathetic manner. He will berate you and argue with you without listening or trying to understand. This dealership is g incapable of listening in an empathetic manner. He will berate you and argue with you without listening or trying to understand. This dealership is going to suffer as long as he is there. He should not be in the car business, or should he? The sales person that I dealt with even tried to do everything possible to help me but to no avail. Michael treated me as if I was dirt, referring to me as "you people" and telling me to "take a nap". I was not sruprised to find out that he has quite a reputation in the industry in the Boston suburbs. And all of this for a $300 mirror that he promised me with my new car purchase... Some people just don't get it... the customer matters... More