MetroWest Subaru

ZERO stars!! Go here under no circumstances. I am ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and h ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and have had great experiences with past Subaru dealerships in the past- this dealership disgraces the good name of Subi's everywhere. I am long winded so for the summary: - Reason for visit: Service related. - They are liars and rip you off - Did not test drive my car before giving it back to me - Returned my "fixed" car in unsafe conditions - Even after I returned it to them to "re-fix" it they returned it to me sounding terrible and it completely broke down due to their negligence 1 month later. - Overall I paid them $4,000, and now my once very nicely running car, is un-driveable I broke down after class and had my 96' Subaru Outbacker at the end of August due to a severe transmission leak, as it was the closest dealership, and I have had good experience at other Subaru Dealerships in the past. It took them several days to even look at my car. Diagnosis: punctured transmission. I was told it would cost $3,500 to replace my transmission, or I could use the car for a trade in. I shopped around for other cars, but was disappointed by the selection. So, I decided to replace the transmission. I was told the car should be fixed by the end of September, or worst case scenario, the first week of October. Since I am under 25 years old, I was not able to get a rental car, very inconvenient. They called me in early October and told me the car was ready, and I could come pick it up. As soon as I pulled out of the parking lot, the car was shaking, and making some very bad noises. Also, the speedometer was acting erratically. I took the first U-turn back to the Subaru Dealer and informed them something was wrong. I was told NO ONE had test driven it before they returned it to me, which seems absolutely ridiculous. Also, since they had not test driven it when I first brought it in, they said they had no idea what the car's baseline had been. Again, I had to be picked up from the dealership as I could not rent a car. They then took about another week to get back to me, and informed me that there were many things wrong with my car, including the driveshaft and back differential. Mike told me I was in a bad situation and should have never fixed my car. Great time to tell me. He said my only option was to spend another $3000 to get the additional damage fixed. He kept insuring me there was no way they could have possibly known these items were damaged without test driving the car. After talking to some mechanics- It turns out that the drive shaft and rear differential are all connected to the transmission- thus, when they replaced the transmission they clearly should have seen the damage. I finally picked up my car ~ 2 weeks later. It still sounded and drove terribly, including with steering problems. I sent an email saying basically all of this to the store manager and received a reply email from Michael Sheehy (service manager) and he asked how often I had the steering issues, I replied back almost all of the time, especially when accelerating or when its wet out. I Never got a response back - apparently allowing a rogue car is not a concern of his. They insisted it wad drive-able - despite my comments of feeling unsafe. 1 month later, my car made some HORRIBLE bumping / grinding noises as if something important was falling off of the bottom and dragging along the road. Of course, this had to happen on the highway. I pulled over and called AAA. I was towed to another service station, who quickly diagnosed my cars issues and stated that it appeared Metrowest did a "Half Job", and "completely ripped [me] off" I hope to NEVER go back to Metrowest Subraru, unless if is finally for some repayment for my time/ money/ frustration. More

We went to MetroWest Subaru about three weeks ago to look at two pre-owned Outback wagons they had listed online. The cars were not priced on their website and though I almost always make it a habit not to at two pre-owned Outback wagons they had listed online. The cars were not priced on their website and though I almost always make it a habit not to go to a dealership that doesn't price it's cars upfront, we were in the area so we decided to stop by anyway. BIG MISTAKE. They had some huge "promotion" going on and there were about 50 really desparate-looking people in line. the people all had scratch tickets the dealership had mailed out and the people in line were convinced they were going to win $25,000 or a new car. After waiting about 15 minutes some guy YELLS out "Is anyone actually here to buy a car?!" and I said yes and we went and sat down at one of about 15 folding tables that were setup in the showroom. I noticed the guy who helped me had a southern accent and after asking him about it he said he was from South Carolina - ok that's fine with me. The first thing he asks me is my social security number, income and employer name and like an idiot I gave it to him. (Only later, as we continued our car search elswhere, did I realize that no reputable dealer works this way.) We actually test drove the vehicles and that went fine and the guy was pleasant enough. While we were out on the lot, I noticed another salesman also had a southern accent and I joked "are all of you guys southern here?" and to my surprise he said yes, they were all here for the week "helping out the dealership with a promotion." When I asked more questions, turns out that apparently there are companies that some dealerships hire to come in to run "special promotions" and this guy and his co-workers travel up and down the east coast and are at a different dealership each week - more on this later. After the test drives, we went back in the showroom, sat down and we told him which car we liked better but still asked him to give us their best price on each of the cars. Of course he wanted to know if we were trading in our car and what we wanted for it and what dollar difference could we afford between the trade-in value and the purchase price etc. Consumer Reports warns against this tactic - 'backing-in" to the price - and again I asked him to just give us a price on the cars and then we'd go from there. He said ok, he'd go talk to the sales manager and also asked us for the keys to our Camry so they could appraise it in the meantime, so we gave him the keys. Then we sat ther for 20 minutes. I could see our sales guy go out and look at the Camry but he did not get in it or test drive it. After 20 minutes he came back with a totally confusing piece of paper with numbers and arrows all over it that essentially showed a totally inflated value for our trade in and a number over the trade value that we'd have to pay to purchase the car but no actual price for the car. Oh, and of course it was on the car we were less interested in, which happened to be the newer model of the two we test drove. We reminded him that we had requested a price on both cars but I had him add up the numbers anyway and, surprise, surprise, the price of the car was so high it was laughable. At this point, my patience had run out, there were too many red flags and I said we weren't interested in doing business this way, could we please have our keys so we could leave. Then he said he didn't have our keys, the used car manager had them. I said, ok, where's the used car manager and he said he didn't know. Ok, now I'm really tired of their tactics - they are trying to keep us there by not giving us our keys. He supposedly went to find the sales manager and,unbelievably, we sat there another 15 minutes waiting. Finally, I got up, went into the office where everyone seemed to be hanging out and said, "we want our keys - where are our keys, we want them now." Our guy said he couldn't find the sales manager and I walked back to the showroom to start looking myself. I was ready to call 911 and report our car as stolen. Then, after another five minutes, magically our guy comes back out of the office and has our keys. He kept trying to get us to stay and I just kept saying "We don't do business this way." Then, unbelievably, the sales manager appears out of nowhere and HE tried to get us to stay. When I told HIM "we don't do business this way" he said "Well how do you do business? Tell us, and we'll do business that way." Needless to say we got out of there as fast as we could... I might expect this type of atmosphere at a shady-looking used car lot but not at a dealership. As our car search continued elsewhere, I learned more about these promotions from the salespeople I spoke with. Apparently, the outside companies are hired to bring in high-pressure salespeople, run sleazy scrtach-ticket type adds and proms, remove prices from all the cars, offer crazy trade-in values and then totally jack-up the sales price of the cars they're selling. Why any reputable dealer would ever do this is beyond me because in doing so, they are totally putting their reputation at risk. But then, the answer is right there: No REPUTABLE dealer would ever do this - only a dealership with NO repuation to lose would do this. I will never, ever step foot in this dealership again. More

After selling my current car I decided to take a look at awd. So I walked in to check the new WRX hatch with a $10k check down payment in my wallet. The place was very busy and in the course fo 20 mniutes n awd. So I walked in to check the new WRX hatch with a $10k check down payment in my wallet. The place was very busy and in the course fo 20 mniutes no one even tried to assist us. Then some anxious guy rushed down almsot yelling at us. He said that all WRX are sold out and pretty much asked us to get out... More

As a repeat Subaru customer, I replaced my 2003 Outback with a 2011 Outback. Our salesman Jeff was friendly, helpful, not pushy, and knew his product. Jonathan the Business manager was friendly, efficie with a 2011 Outback. Our salesman Jeff was friendly, helpful, not pushy, and knew his product. Jonathan the Business manager was friendly, efficient, and also not too pushy. Overall the experience was very good, and the price was competitive. And oh, by the way, the car is pretty great too. I know that this dealer has a so-so average, but that was not my experience. A few years ago however, I was getting my car serviced and over heard a "spirited" sales "pep talk" taking place in their upstairs conference room, next to the customer waiting area. It sounded like an excerpt of Glengary Glen Ross. I believe this may have been under old management, but it wasn't cool. More

I would absolutely, positively NOT recommend this dealership. We went in with our research done and a fair price on the table which we were willing to negotiate a bit on. We were made to feel like we dealership. We went in with our research done and a fair price on the table which we were willing to negotiate a bit on. We were made to feel like we were not even close, and it became apparent they felt took us for rubes after we consistently presented the evidence that they should be offering us something better. The salesperson, while outwardly nice, became increasingly smarmy by promising positive updates but having none when we'd call him back. We would have been happy to give him the business had he been even close to a fair price and a fair amount given for our trade-in, but they wanted to charge more than we knew the car had been selling in the area in the past couple months. As we neared the end of the month, he would call with promises of better deals only to throw the bait&switch when we spoke in person. Thank goodness a co-worker referred us to an salesperson at Cityside Subaru in Belmont, where we had a much better experience. Subaru HQ should be made aware of the MetroWest dealership in Natick, as they are an insult even to car dealerships! More

Specifically brought my 2008 Subaru Forester in for service because the check engine light came on with flashing cruise light. Also cruise control was not working on October 27th. Had to leave my car t service because the check engine light came on with flashing cruise light. Also cruise control was not working on October 27th. Had to leave my car there. Was told that it was the oxygen sensor which needed to be replaced as well as two belts and one marker light. I also opted to have them replace my rear wiper. Service rep Chris said it would cost me around $500. The final bill came to $532.17. No sooner than I left the dealership then the both lights came back on again! I called and was told that I had to bring the car back on Today (October 29th) Left car today and was told later by Sean that the problem was fixed. No charge. When I asked what was wrong I was told by Sean that there was a recall on the car. When I got there I asked Sean about the charge for the replacement oxygen sensor. He became nervous shifting his feet and not making eye contact. I then asked why they didnt check for any recalls or other bulletins which may have accounted for the error. Again no real response. He left and another man (unidentified) who was sitting in a small office began speaking to me. He was more interested telling me that my address change was not reported and that was why I didnt get the recall notice. Even so this does not explain why the Service Dept did not check for any recall notices which may have been connected with the problem. I left there feeling ripped off and contacted Subaru America and was told by the Rep that they should have checked for the recall notice. I also checked for other complaints and found a number of them. Had I known before I would not have gone to this Dealership. More

I had decided to buy a Subaru and this dealer is the closest to my home so it was our first stop. They had a slam dunk opportunity to sell me a car but they just couldn't get beyond classic car sales c closest to my home so it was our first stop. They had a slam dunk opportunity to sell me a car but they just couldn't get beyond classic car sales crap like pulling out xxxxxxxx invoices and telling me what a great deal I was getting and that they were only making $200...you know, stereotypical xxxxxxxx! Final straw was that they couldn't even deliver car on day I wanted because manager doesn't work on Thursdays! Only bright spot was manager VJ who seemed nice and tried to save sale....no dice. I went to Patrick Subaru in Shrewsbury which is 20 miles away and had an awesome experience. Ask for Bob LaCrossee, awesome guy! Good luck, Wayne More

My contact with the dealership started through email with Jake, and from there until I first walked in and was assisted by Marc, things were fine. I came in to test drive an Impreza but had a limited amount Jake, and from there until I first walked in and was assisted by Marc, things were fine. I came in to test drive an Impreza but had a limited amount of time and had to leave right after the test drive. I explained to Marc that even though I was leaving, I was still very interested and wanted to come back and drive a Legacy because the Impreza might be too small for me. From there, the atmosphere changed. Marc went from friendly to seemingly somewhat upset. I made sure to email as soon as I was able to show my interest, set up a test drive for the Legacy and ask about inventory of the specific Impreza model that I would consider and the pricing for it. I got an email back from Marc with a vague answer saying inventory is subject to change. Pricing is subject to change. I thought that was odd. A series of similarly odd events followed and for the sake of being brief I won't go into them but I ended up emailing the dealership saying that, due to what has transpired, I was not going to need their services and will be going to another dealership. With that Jake emailed me 3 times, saying that they did everything they could to get my business but the mistake was on my end with having email issues! I asked him to PLEASE stop emailing but here I have a fresh email with his obnoxious response sitting in my inbox. More

I stopped by Metrowest Subaru to check out a few cars. I found they had a very small inventory, which was surprising. The salesperson I worked with was fast and efficient, but not that friendly. I felt lik found they had a very small inventory, which was surprising. The salesperson I worked with was fast and efficient, but not that friendly. I felt like he had made up his mind that I wasn't going to buy and was trying to get me out of there. On the other hand, I did feel like he was professional and he did show me a lot of the features. Finally, I found their pricing to be on the high side. I definitely found better pricing elsewhere. More

Stopped in at metrowest subaru several weeks ago. Wasn't sure which vehicle I would be interested in. Their staff was very patient with me. Did not leave one stone unturned. They took the time to take me sure which vehicle I would be interested in. Their staff was very patient with me. Did not leave one stone unturned. They took the time to take me out and test drive several vehicles. Found the one that was perfect for me. Could not be happier. Great Job Metrowest!! More