MetroWest Subaru

Can't say enough good things about this dealer. Gave me a great price with no games, no BS, simple bottom line price we were both comfortable with. The service has been spectacular as well. I drive 30k-40 a great price with no games, no BS, simple bottom line price we were both comfortable with. The service has been spectacular as well. I drive 30k-40k miles per year, and this is by far the best car I've owned from gas mileage, smooth ride, and amazing in all weather conditions. More

purchased again because of outstanding service department team from mike sheehey to mike, chris and sean...the best! excellent serice more important to me than price team from mike sheehey to mike, chris and sean...the best! excellent serice more important to me than price More

I was told by our sales associate that we could pick up our car and everything would be ready including the remote starter we had paid for. He called day of pick up and said the part was not in yet and tha our car and everything would be ready including the remote starter we had paid for. He called day of pick up and said the part was not in yet and that we could wait another day or schedule a service appointment. Due to my busy work schedule and my girlfriends' we needed to have the car sooner rather than later and we could not do a weekday appointment. I schedule one for that weekend. Mid-week I received a call to say the technician would be out that weekend. I had to push back the appointment one more weekend. I wrote and email to the manager explaining the lack of service from not giving us the proper time frame and being less than sympathetic. We were a young couple they gave no time to and it showed. I explained that I would take my service business elsewhere and not recommend the dealership based on my experience. To my surprise the manager was not interested in talking to me. He came on strong defending his employees and not recognizing the error of his own employees and their lack of going the extra mile. Rather than have me as an unhappy customer he decided to refund the remote starter to go and have it installed somewhere else. No attempt was made to turn an unhappy customer into a happy customer. Just cut the losses and move on. Needless to say I am very happy with the dealship I am going to and I called the national customer service line to speak with them about my metrowest experience and they provided the excellent service I expected from Subaru. More

Marty was very helpful finding the car we wanted with the most of options we wanted and installing the remainder, all in short order. All of the staff are very friendly. The price was probably fair. I wou most of options we wanted and installing the remainder, all in short order. All of the staff are very friendly. The price was probably fair. I would have to get a special deal to give a "great" rating. More

Marc was very available, always answering my question via e-mail or cell phone in a prompt manner. He is very friendly, re-assuring, there when I made an appointment. The showroom environment is very frien e-mail or cell phone in a prompt manner. He is very friendly, re-assuring, there when I made an appointment. The showroom environment is very friendly. More

I visited this dealership 4 years ago and was deciding between a Mazda CX7 and the Outback. At that time I went in the other direction, but it was a tough choice. While the CX7 was a fun car, it lacked between a Mazda CX7 and the Outback. At that time I went in the other direction, but it was a tough choice. While the CX7 was a fun car, it lacked several things I've grown to love about my new Outback: seat comfort, 6-speed manual transmission, great cargo space. Marc remembered me from my first visit when I returned 3 years later. He's extremely knowledgeable, friendly, and just a fun person to hang out with, never mind the sale! It was actually 5 minutes before closing time when my wife and I decided to test drive one more car, which turned out to be the vehicle for us. Marc was happy to stay late, and even after the sale was made continued to show extra effort with making sure we had all the right accessories and efficient installation of my short throw shifter! Excellent experience with service department as well. More

This is my third car from Marc at Metrowest Subaru, all of the purchases have been pleasant and easy. They are true professionals, knowledgeable and listen well to the customer. of the purchases have been pleasant and easy. They are true professionals, knowledgeable and listen well to the customer. More

Customer Service harkens back to the days of old when businesses actually cared about their customers. This place is about selling cars but as important seems to be building relationships. I was dealt businesses actually cared about their customers. This place is about selling cars but as important seems to be building relationships. I was dealt with very fairly and hope to be able to refer people to this dealer in the future. I got just the car I wanted, with a few extras, at a price that works for me. I love my new Subaru and my local Subaru Dealer. More

Your sales and service department are TOP NOTCH! I do not go to any other service department because you do such a great job. The staff reviews what they will do, perform the job, come to you and review not go to any other service department because you do such a great job. The staff reviews what they will do, perform the job, come to you and review what was performed on your car (if anything unexpected was found, etc.), and then "ask for your autograph" (i.e. sign and date at the bottom). Sales department is courteous, friendly, and experienced. I started by speaking to Jake McEvoy on the phone. Sam Mayer was the salesperson I worked with. He was very nice and respectful. My lease on my 2009 Outback was about to expire, and I decided I wanted to lease a 2012 Outback. I spoke with other dealerships and got other price quotes, but the other dealerships didn't know my preferences well. Sam and I worked together to find the right car I wanted with the right features I needed. His Sales Manager, VJ Donnelly, was also a pleasure to work with. The dealership owner, Frank Hanenberger, is one of the nicest people I have met. He is a genuine and loyal Subaru guy, through and through. (Apparently he drives one himself!) Jonathan Boske (another loyal Subaru fan), in the Finance Department, was great. He was straightforward and explained all the terms very clearly. MetroWest Subaru is truly a Family-friendly dealership. The customer waiting area on the second floor is comfortable and spacious. Big, black leather couches and chairs provide a great place to sit and relax (or take a nap!). There is a nice refreshment area for coffee, tea, hot chocolate, water, and snacks, complete with all the fixings (cups, sugar, cream, stirrers). If you don't have any of your own reading material, there is plenty to choose from in the magazine racks provided. There is also a TV with cable. When customers bring their kids, there are some toys for them to play with and keep them occupied. Adjacent to the lounge area is a conference room with a big table, where you can get work done or make phone calls if necessary. The location is convenient and easy for me to get to, your staff is friendly and treats everyone with respect, and your service department is great. THANK YOU SO MUCH! I'm so glad I have my THIRD Subaru with you guys. More

Marty and VJ were great to work with. They were very knowledgeable and professional. I met Marty on Monday and then communicated with him during the week. He was very quick to respond to my follow-up qu knowledgeable and professional. I met Marty on Monday and then communicated with him during the week. He was very quick to respond to my follow-up questions via phone and email. Both Marty and VJ were always pleasant and treated me with respect which has not always been the case with my car shopping experiences. More