MetroWest Subaru

Your sales and service department are TOP NOTCH! I do not go to any other service department because you do such a great job. The staff reviews what they will do, perform the job, come to you and review not go to any other service department because you do such a great job. The staff reviews what they will do, perform the job, come to you and review what was performed on your car (if anything unexpected was found, etc.), and then "ask for your autograph" (i.e. sign and date at the bottom). Sales department is courteous, friendly, and experienced. I started by speaking to Jake McEvoy on the phone. Sam Mayer was the salesperson I worked with. He was very nice and respectful. My lease on my 2009 Outback was about to expire, and I decided I wanted to lease a 2012 Outback. I spoke with other dealerships and got other price quotes, but the other dealerships didn't know my preferences well. Sam and I worked together to find the right car I wanted with the right features I needed. His Sales Manager, VJ Donnelly, was also a pleasure to work with. The dealership owner, Frank Hanenberger, is one of the nicest people I have met. He is a genuine and loyal Subaru guy, through and through. (Apparently he drives one himself!) Jonathan Boske (another loyal Subaru fan), in the Finance Department, was great. He was straightforward and explained all the terms very clearly. MetroWest Subaru is truly a Family-friendly dealership. The customer waiting area on the second floor is comfortable and spacious. Big, black leather couches and chairs provide a great place to sit and relax (or take a nap!). There is a nice refreshment area for coffee, tea, hot chocolate, water, and snacks, complete with all the fixings (cups, sugar, cream, stirrers). If you don't have any of your own reading material, there is plenty to choose from in the magazine racks provided. There is also a TV with cable. When customers bring their kids, there are some toys for them to play with and keep them occupied. Adjacent to the lounge area is a conference room with a big table, where you can get work done or make phone calls if necessary. The location is convenient and easy for me to get to, your staff is friendly and treats everyone with respect, and your service department is great. THANK YOU SO MUCH! I'm so glad I have my THIRD Subaru with you guys. More

Marty and VJ were great to work with. They were very knowledgeable and professional. I met Marty on Monday and then communicated with him during the week. He was very quick to respond to my follow-up qu knowledgeable and professional. I met Marty on Monday and then communicated with him during the week. He was very quick to respond to my follow-up questions via phone and email. Both Marty and VJ were always pleasant and treated me with respect which has not always been the case with my car shopping experiences. More

I just bought a new Forester. The entire experience was great, from the salesman, Josh, to the finance manager to the sales manager. Josh knew the car inside and out. I also got a great deal. I love my new great, from the salesman, Josh, to the finance manager to the sales manager. Josh knew the car inside and out. I also got a great deal. I love my new Forester! While I was waiting to pick up my car, I talked with a woman who brought her car in to be serviced. She had nothing but good things to say about the service dept. as well. I didn't rate that, since I just got my car. I would highly recommend this dealership--a class act. More

I visited Josh at Metrowest Subaru to purchase my 2011 Subaru Legacy. I had previously dealt with other dealerships and was unsatisfied. Not only did Josh quote me a price that was less than the other dea Subaru Legacy. I had previously dealt with other dealerships and was unsatisfied. Not only did Josh quote me a price that was less than the other dealerships but he got my car within 3 days and even texted me a picture of the car once I got it. They made the entire process very easy and I would not hesistate to recommend them to anyone. More

I live in NY and my wife and I searched all over the east coast for a mini van. We recently had twins and wanted to make sure we had the right vehicle for our family. I had a friend that recommended I call coast for a mini van. We recently had twins and wanted to make sure we had the right vehicle for our family. I had a friend that recommended I call Metrowest in Natick, MA because they have access and can find all types of vehicles. Everyone I spoke to and dealt with at Metrowest was amazing. They followed up immediately and made everything clear throughout the process. They even took the time to fill out all the confusing and necessary paper work out required for the DMV. When we arrived to the dealership to pick up the new vehicle, all of the employees were kind, professional and willing to help. I highly recommend Metrowest and we will certainly purchase our next vehicle from them. More

We tried to purchase a subaru at this dealership--wouldn't negotiate much on the sticker price and offered us significantly less for our trade than 2 other dealerships. Have heard from dealership--wouldn't negotiate much on the sticker price and offered us significantly less for our trade than 2 other dealerships. Have heard from 2 other friends they wouldn't go back here either. We got a call the next day they were willing to negotiate, but we had already made our decision for another car. Like the cars, but won't deal with this attitude. Sales rep was polite, it was the "management approval" and other personnel layers that were a turn off. My friends did buy a subaru, but from another dealer with a much better experience. Advice is to shop around before signing here. More

Michael was very helpful and continued to follow up with me during my car search. When I found a better price at another dealership, Michael was willing to match the price. I also appreciated Michael showin me during my car search. When I found a better price at another dealership, Michael was willing to match the price. I also appreciated Michael showing me the features of the car and his help following up regarding my satellite radio. More

I bought a used Subaru Legacy Premium 2.5i from the Metrowest Subaru Dealership. I did not have a Subaru in mind when I thought of buying a car. I went to a lot of other car manufacturer showrooms. How Metrowest Subaru Dealership. I did not have a Subaru in mind when I thought of buying a car. I went to a lot of other car manufacturer showrooms. However, the friendliness of the people in the Subaru showroom was much better than the others. The service was personalized. Jeff was more enthusiastic to show the car as compared to car salesman in other showrooms. I would definitely recommend this showroom and a Subaru. More

I WAS VERY PLEASED WITH STAFF-EACH ONE OF THEM,AND THE EASE OF DOING BUSINESS.JONATHAN WAS VERY PROFESSONAL AND SAM NOT ONLY KNEW THE PRODUCT BUT ALSO UNDERSTOOD THE CUSTOMER AND HOW TO INTERACT IN A POSI EASE OF DOING BUSINESS.JONATHAN WAS VERY PROFESSONAL AND SAM NOT ONLY KNEW THE PRODUCT BUT ALSO UNDERSTOOD THE CUSTOMER AND HOW TO INTERACT IN A POSITIVE MANNER.IF HE OR JONATHAN WERE APPLYINTG FOR A JOB TO ME THEY WOULD RATE AT THE TOP OF THE LIST.WHAT MORE CAN SAY. More

I'm driving my first Subaru, and couldn't be happier with the sales and service staff at MetroWest Subaru. Josh helped me find an Outback that's just perfect for me. He's knowledgable about the vehicles an the sales and service staff at MetroWest Subaru. Josh helped me find an Outback that's just perfect for me. He's knowledgable about the vehicles and genuinely helpful, without any sales pressure. Everyone at MetroWest is consistently friendly and efficient, making it a pleasure to visit for service. I recommend Subaru vehicles and this dealership to anyone I talk to who is looking for a rugged, dependable and fun vehicle. More