MetroWest Subaru

We just purchased our 2nd car from this dealership...and wouldn'g go anywhere else. Our salesman, Marty Ross, was superb; not pushy; very knowledgable, and interested in making us happy with our choice. wouldn'g go anywhere else. Our salesman, Marty Ross, was superb; not pushy; very knowledgable, and interested in making us happy with our choice. He listened to what we wanted, and made sure that we tried different models, that we were interested in. He was extremely patient, always making us feel very comfortable. The finance person, JOnathan, also was excellent. I especially was impressed with the immaculate bathroom...and baby changing table. The upstairs lounge is very comfortable, and relaxing. Thank you for the free coffee! The whole atmosphere of your dealership, is welcoming and calm. We will continue recommending your dealership to our friends and family. Naomi and Bob Halpert 138 Old Point Rd. Newburyport, Ma 01950 More

I was originally looking to upgrade from a 2002 Impreza Sport Outback Wagon to a 2014 Forester and used Consumer Reports’ TrueCar.com service. MetroWest had a good price and called me back right away. When Sport Outback Wagon to a 2014 Forester and used Consumer Reports’ TrueCar.com service. MetroWest had a good price and called me back right away. When I went in, I decided I preferred the styling of the Impreza and or Crosstrek over the Forester. The sales consultant, Matt Donadio introduced himself in a friendly manner and treated me and my partner with respect, friendliness and like we had a brain. Matt was outstanding. He took us for a test drive, politely offering the passenger seat to my partner during the test drive. He was patient with my questions and never showed any annoyance when I called him and I changed my mind from an Impreza Sport Wagon to a Crosstrek at the 11th hour after the dealership had closed. Matt’s follow-up to my verbal phone purchase was sending me a message with a photo of what was to be my new car – a really nice touch that I very much appreciated! I liked the way Matt approached every step of the process from the trade-in to ensuring the final paperwork with the Finance Manager was as painless as possible. I appreciated the way Matt spent extra time showing us what we could and couldn’t do with our iPhones and the electronic system. When we left the lot we were all set up with our devices! Yay! Matt is down to earth and cares. He told me to call him, if I ever needed anything or I ran out of gas and was nearby. This is my 4th new Subaru buying experience and Matt made sure it was my best car buying experience ever! More

The Metrowest experience was phenomenal from start to finish. From checking out used vehicles on their website all the way to driving off the lot with our new Subaru was a pain free experience. They di finish. From checking out used vehicles on their website all the way to driving off the lot with our new Subaru was a pain free experience. They did a great job of not pressuring us into a sale and they were very helpful when we needed to register the vehicle in another state. Top notch business and I would highly recommend. More

I visited several Subaru dealers in the process of purchasing a new Subaru. My initial online inquiry at Metrowest Subaru was answered very quickly, and all my subsequent contacts were handled with gr purchasing a new Subaru. My initial online inquiry at Metrowest Subaru was answered very quickly, and all my subsequent contacts were handled with great courtesy and effectiveness. My salesperson Jake was outstanding: patient with my questions as I purchased my first new car in 14 years, helpful as I test drove two models trying to make a decision, responsive as we refined the purchase, and thorough in the concluding details. He connected me right away with his sales manager in case I needed him in the future or during the process of my purchase for any reason, and he anticipated my future schedule with the service department, reinforcing the feeling of a full-service dealership. Jake's friendly and informative manner made the process, which I was not looking forward to, especially as I had a short deadline for obtaining a new vehicle, very pleasant and efficient. I. Was also assured I can call or visit anytime if I have further questions as I get familiar with my car. Bottom line: excellent experience with dealership and I love my new car! More

We had a wonderful experience buying our new Outback. Sam Mayer was a joy to work with. He knew I really need a car and had to make a quick decision, but rather than 'selling' me on something, he took t Sam Mayer was a joy to work with. He knew I really need a car and had to make a quick decision, but rather than 'selling' me on something, he took the time to help me get the perfect car for my family. It was a great experience. More

Metrowest Subaru, specifically Jeff Ricard, offered up the best car-buying experience I've ever had. Friendly, no-nonsense, accommodating, and efficient. I love my new car and would gladly recommend the d the best car-buying experience I've ever had. Friendly, no-nonsense, accommodating, and efficient. I love my new car and would gladly recommend the dealership to friends and family. More

There's nothing I hate more than buying a car but Jake made it painless. Highly recommend him. There was no high pressure and he was very thorough and knowledgeable about the car I bought. Jake made it painless. Highly recommend him. There was no high pressure and he was very thorough and knowledgeable about the car I bought. More

Despite it being 2013, buying a car can still feel much like we are in the 1950's . . . where the sales rep disappears into some mysterious "back room" to speak to "god knows who" to try and get you the "b like we are in the 1950's . . . where the sales rep disappears into some mysterious "back room" to speak to "god knows who" to try and get you the "best deal possible" . . . only to return with a disappointed look on their face and say, "man, we just couldn't do it, it would have been at a financial loss to the dealership of at least $5000. BUT good news, we ARE willing to take a $2000 loss (because we like you so much, and you happen to come in today on the general managers anniversary) so here you go. All-in-all only slightly less slimy feeling than going to a strip club (not that I would know about such things, but anyway). However, THAT WAS NOT my experience at Metrowest Subaru. The sales person I worked with was remarkably "normal", easy going and informed. I understand that he and the dealership have to make some money on the transaction, and he assisted me in finding a terrific car at a fair price. The finance manager rolled out the typical bag of "supplemental coverage options" but was informative, clear, thoughtful and not pushy at all. Overall, it was a fair and honest interaction . . . and I left feeling pleased with the car and the price that I ended up with. I only wish that more dealerships would follow this lead, and we could move away from the model of sitting at a cubicle on the showroom floor in a painful waiting game, craning our necks to look at the "turned monitor" so they can show us the "carfax". I would certainly recommend metrowest (Josh and their finance manager) in particular. More

Ordered a 2013 Impreza from this dealership ... our sales person was Jeff Ricard. Wonderful experience from our first visit to the showroom to delivery of our vehicle. I would recommend this dealership, an person was Jeff Ricard. Wonderful experience from our first visit to the showroom to delivery of our vehicle. I would recommend this dealership, and Jeff in particular, to anyone looking to buy a Subaru. More

My Forester was totally dead; it was Memorial Day and service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my proble service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my problem was and he thought he knew what was wrong. He got into his car and followed me to my home, approximately 6 miles away. His analysis (dead battery) was correct and he successfully started the car, much to my relief. I had not bought the Forester at that dealership, so that level of service stunned and thrilled me and Metrowest Subaru has made a friend for life. More