MetroWest Subaru

Extended warranty scam. The finance dept was high pressure to buy the extended warranty. I was told the only way I could get a lower interest rate was to spend $2,500 for the The finance dept was high pressure to buy the extended warranty. I was told the only way I could get a lower interest rate was to spend $2,500 for the extended warranty I got so frustrated I walked out. The next day I found out he ran my credit app 15 times which lowered my score 29 points. More

Excellent customer service! Jeff was wonderful! He's not a pushy sales guy. He explains everything clearly. I wasn't planning to buy a car the day I walked in. I was just doi Jeff was wonderful! He's not a pushy sales guy. He explains everything clearly. I wasn't planning to buy a car the day I walked in. I was just doing research. But the Subaru I wanted was there, the right color, right miles, right price. It was a flawless experience! More

Best car buying experience in 45 years I purchased a 2015 Subaru Forester dealing with Jeffrey Ricard. The buying experience was the best I have had in the 6 cars I have bought over the yea I purchased a 2015 Subaru Forester dealing with Jeffrey Ricard. The buying experience was the best I have had in the 6 cars I have bought over the years. I would describe the experience as low key, no pressure. Before and after a test drive, Jeffrey took the time to introduce me to the vehicle's equipment and how it works. I left telling him I would get back to him after I decided which of the compact suvs I wanted, after considering the competition. I was not bothered by phone calls or emails because he had not asked for them. I made an appointment a week later and made an offer to buy. Jeff came back with a counter offer which I accepted because it was a very very good price. When my wife and I picked up the vehicle Jeffrey introduced us to all the equipment and how it worked. He also took the time to sync our phones via bluetooth to the vehicle. I left feeling that they would be there for me any time I had questions. More

Nice Dealership-Low Pressure After a bad experience with Cityside Subaru, I went to MetroWest to purchase a 2015 Forester. Jeff Berman was a low pressure salesman and stuck to hi After a bad experience with Cityside Subaru, I went to MetroWest to purchase a 2015 Forester. Jeff Berman was a low pressure salesman and stuck to his word with pricing of the vehicle. When I dealt with finance, they were quick with the paperwork and there were no high pressure tactics for buying any additional products or extended warranties. When I complained about the timing for delivery from the dock, the staff expedited matters and my new car arrived promptly. Registration went smoothly. Marty was great showing me all the features of the car after it arrived. A very good sales team. More

Best car buying experience so far. I just purchased a new 2015 Subaru WRX from my sales guy Josh Geller. This was a great car shopping experience at a very family business oriented typ I just purchased a new 2015 Subaru WRX from my sales guy Josh Geller. This was a great car shopping experience at a very family business oriented type environment. Still organized and professional. Just to give you a perspective and background, between now and 2009, I have purchased and leased a total of 7 cars including my new Subaru, 3 Hondas, 2 VW and 1 Nissan vehicle. I walk in to MetroWest Subaru and I meet Josh. I tell him I really like the WRX and I am interested in leasing the vehicle. Josh right from the get go is friendly, laid back and no pressure type of guy. He showed me what cars he has on the lot and we realized the car I want was not at the dealership yet but was in transit. He gave me numbers on the car before I left the dealership that day on the car which was in transit to the dealer. He did not pressure to collect a deposit from me on a car that wasn't even there yet. Although given the supply and demand on the WRX type of vehicle with the trim and color of my choice and the fact that only one was coming in, it would have made sense to put a deposit on the car and guarantee it. I at the time did not know if I was going to or be able to purchase this car. There were variables in place such as purchase price, my current lease which had 4 payments on it and not knowing if leasing or purchasing was the right option for me. I did my homework and realized that Josh has provided me with a very competitive and aggressive (within the market) for the car I wanted. Josh and I kept in touch to see when the car would arrive and from the beginning he set timeline expectation pretty accurate. Once we new the car was in the country and he still was going to have only 1 car that was unique to my liking, we decided it was time to put a deposit on the car. From there on end, it was very easy to negotiate my financing decision and what I needed to with my trade. When you go in, feel free ask Josh.. It really all worked out perfect for my situation. Sales manager Jonathan Boske was too friendly and no pressure. Very matter of fact, here is my options lets figure out the best options that fit "me the consumer's needs" He truly only interacted to prove that we were heading in the right directions and the give guidance. Finally when I dealt with the finance manager Brian Hebert to sign off all the paperwork, he did not push any product on me either. He went over what was covered under manufacturers warranty. Because I was financing for an extended amount of time, he showed me two to three comprehensive (bumper to bumper) coverage options. The price was fair and given all the electronics and gadgets in the car, I wanted the piece of mind. (back up camera, all the fancy digital screen, sunroof, awd system, turbo, etc) After everything was complete, Josh introduced me to my new car and all the gadgets and unique things about the car that I was not familiar with. He walked me through the service department and introduced me to them and explained their process of oil changes, service and after hours drop off procedures. Thank you very much to you guys and I hope that this review shows your strengths to future car shoppers and at least allows them to come meet you. I am certain they also will be pleased. Kayhan More

Patient, Helpful, Convenient and Attentive! My purchasing experience at Metrowest Subaru was quite the experience (in a good way!)! I began working with Nick about a month before the sale, check My purchasing experience at Metrowest Subaru was quite the experience (in a good way!)! I began working with Nick about a month before the sale, checking out the Forester and its features. After viewing it twice, I set up for an overnight test run. Nick was going on vacation and set me up with Jeff. Jeff had everything ready for us when we arrived to pick up the car, and was able to answer our questions easily. We went back a few days later to do the actual buying. Jeff's appointment had run longer than anticipated, and we did our actual negotiating with VJ. After we both made our opening offers, VJ offered us a price that was well within the range I wanted, and offered me a very fair price on my trade in. Working directly with management on this part of the process accelerated negotiations, and kept stress levels at a minimum (I can't say the same for other dealerships of other brands). While VJ was entering the sale data, Josh stepped right in to prepare our paperwork. He had the paperwork completed quickly, and we returned two days later (it was a Saturday) to begin the financial work. We sat with Michael, who put us right at ease and got us through the paperwork process quickly. We had no difficulty financing with Subaru, and he met our price expectations on extended warranty and service planning. Finally, it was time to pick up the car. Josh was assisting us with the registration, and went over the features and controls in the vehicle. I left feeling confident both about the buying process, as well as bringing my new Forester there for service. I never felt pressured or unfairly treated, and would happily recommend Metrowest Subaru to anybody who would like to experience car buying from a customer-first dealership! More