MetroWest Subaru

Unsatisfactory, tedious and frustrating I went in on Sunday to buy a car cash upfront. The salesman took us on a test drive. Later we came back and pointed out the e-price, which to our surp I went in on Sunday to buy a car cash upfront. The salesman took us on a test drive. Later we came back and pointed out the e-price, which to our surprise was told it had minimum requirements. This was not on the website when I had looked. In the end the agent doodled some numbers on the back of a business card and asked what my offer was. I made an offer $400 under the price given that he said it was already a very low price. In the end he had us there 4 hours nodding our heads and pretending to give our credit card, when he was never really negotiating anything because I was overpaying. Finally, I signed for my car and never heard back from them again. We've been calling all week long, until we finally heard back from them. They told me I got a great deal even though the guy next to us offered $1,100 less and got the same car. Either way we've been calling back all day today and haven't gotten through. At this point I don't trust them and don't want to wire them the full amount for the car. More

Customer Satisfaction comes first for this young man Victor made sure I was getting the best deal on the car I wanted. He spent extra time to figure out a payment schedule I could afford. Thank you Victo Victor made sure I was getting the best deal on the car I wanted. He spent extra time to figure out a payment schedule I could afford. Thank you Victor More

Really good dealership Immediate service. Knowledgeable employees. Great deals. Victor walked me through everything, step by step, and made me very comfortable with my purch Immediate service. Knowledgeable employees. Great deals. Victor walked me through everything, step by step, and made me very comfortable with my purchase. 10/10 Would come back in the future More

Fantastic Customer Service Employees were extremely knowledgeable and attentive. I was very impressed with how professional Victor was and how helpful he was in getting me exact Employees were extremely knowledgeable and attentive. I was very impressed with how professional Victor was and how helpful he was in getting me exactly what I needed, at a price that I could afford. Could not be more pleased with my experience. I love my Subaru!! More

Helpful and passionate I had a great experience at metro west Subaru, I met Michael Cerqueira and he made it his mission to give me the best car i could ask for. I bought my I had a great experience at metro west Subaru, I met Michael Cerqueira and he made it his mission to give me the best car i could ask for. I bought my first car from metro west Subaru and Michael Cerqueira made it memorable. More

NOT a good experience ! The employee has no decency to treat the customer with respect. He starts out pleasantly but when it comes to answering questions he answers condescen The employee has no decency to treat the customer with respect. He starts out pleasantly but when it comes to answering questions he answers condescendingly to any basic questions you ask. Considering what comes next, he is still a saint. Now looks down upon you when you negotiate and talks to you like a third rate citizen. He judges you, assumes and treats you based on your spending capacity. I will say, If is the one you are dealing with, please save yourself from humiliation and ask for another one. Wait or go later if they are short staffed. More

Easy transaction, fair deal. This is the second Subaru I have bought from Marc. He remembered me and my dogs after 6 years. Very knowledgeable on the models and options and got This is the second Subaru I have bought from Marc. He remembered me and my dogs after 6 years. Very knowledgeable on the models and options and got me exactly what I was looking for. More