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49 Reviews of MetroWest Hyundai - Service Center
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January 25, 2011
Purchased my 2011 Hyundai Sonata in October 2010. Shortly after I bought the car I noticed the rear seat padding and head rest was defective. The padding was bunched up and showing through the leather. Deale after I bought the car I noticed the rear seat padding and head rest was defective. The padding was bunched up and showing through the leather. Dealer ordered replacement parts and service appointment was set up. Went to pick up car and was told the replacement head rest was missing and they had to order another one. Dealer agreed to take one out of a vehicle on the lot. The next morning I noticed the seat back on the passenger side was a different color gray and did not match the rest of the seat. Incompetent parts and service. Update 3/22/11: Truly amazed how indifferent this dealership is. It has been almost two months since the dealer did the bad work and no word back from the dealer on the correct replacement parts. The service tech also damaged the rear of the passenger seat with a 2 inch gash. Had to file complaint with Hyundai USA and finally got call from Hyundai asking what they can do to correct the problem. Had to send Hyundai a picture of the seat so they could look into the problem. Would prefer not to return to Herb Connolly, but as the dealer damaged the passenger seat, Hyundai says they must be the one to repair it. Hyundai USA recommended I take the car to another dealer (one that has a good service reputation)for future repairs. Let's see how long it will take to get my car repaired. It seems that once they get your money, they no longer care. Update 5/28/11 Another 2 months gone by and no word from Herb Connolly or Hyundai USA. This was my first Hyundai, probably the last. I owned GM's, Ford's and never experienced such lack of caring and followup. I brought the vehicle to Route 2 Hyundai for the 7000 mile service and was very impressed with the way they handle themselves and told me they would be thrilled to service the car for me. Hyundai USA recommended them also. Now if I could only get the replacement parts for my car. Update 6/30/11 Had no word from the dealer or Hyundai USA. Had to call Hyundai USA to get the response they thought the issue was resolved. Called service manager Brian Zompetti, only to get excuses and they still had to order the seat back that was suppose to be ordered 4 months ago. Brian blamed Hyundai for sending the wrong part and that their service tech didn't put the gash in the rear of the front passenger seat. This guy has to be one of the biggest cockiest douche bags I have encountered in many years. When I commented that with this type of poor service, you won't be in business very long, Brian's response was that we'll do fine without you and that's your opinion. Unbelieveable!!! 7/1/2011 It's best not to do business with this sleazy disrespectful dealer that has no appreciation for a customer. They give you the run around and make excuses, just hoping you would go away. Having a different color seat reduces the value of the car. They installed an incorrect seat and the service tech did put a gash in the rear of the passenger seat. Dealer had the car from a saturday morning to late monday and still hadn't worked on it. Service tech had to rush and gashed the rear of the passenger seat. Here is a prime example of a dealer not taking responsibility for their actions. If Connolly in fact ordered the wrong seat, they would be responsible for paying for it and this I was told. Stay away from this dealer. Let the buyer beware. More
by hyundai102
Employees Worked With
Brian Zompetti
June 02, 2010
I just thought that someone should know that my experience so far with the Collision Center is going very well for my 2007 Sante Fe AWD GLS. Specifically, they will take the time to make explanat experience so far with the Collision Center is going very well for my 2007 Sante Fe AWD GLS. Specifically, they will take the time to make explanation on the phone call and will keep you informed. This is my first collision repair experience ever and I am glad that I chose Herb Connolly Collision Center. It is a learning curve for me to understand how this process works and Matt’s patience with me has been appreciated. Thank you. More
by JFGriffin4
Employees Worked With
Matt
June 18, 2009
I gave the rating because of the quality, courteousness and punctuality of the whole service experience. I transferred my service to your dealership from Auburn (Herb Chambers)and find your prices lower an and punctuality of the whole service experience. I transferred my service to your dealership from Auburn (Herb Chambers)and find your prices lower and quality service. I had one of my tires with a bubble in it and it cost $220 for the new Michelin, I called and got info from Brian to contact Michelin and then I asked him to call them and explain the circumstances and was able to get $80.00 back. Now that's service. More
by bostonbfinley
Employees Worked With
Brian and Pay Clerk
May 14, 2009
This had to be one of the nicest service experiences I have ever had-- This has got to be the best!-- Everyone was nice and attentive-- very empathetic because i had a lot of work done. Then to pick up th have ever had-- This has got to be the best!-- Everyone was nice and attentive-- very empathetic because i had a lot of work done. Then to pick up the car and have it emaculate-- waht a nice addition to all the service. More
by dslustig
Employees Worked With
matt and phileppe
May 09, 2009
The service department has been consistently excellent in the the years I have had my Hyundai vehicles serviced there. None of the work I have had done there on the car has ever needed to be repeated or cor the the years I have had my Hyundai vehicles serviced there. None of the work I have had done there on the car has ever needed to be repeated or corrected due to incomplete, incorrect or deficient workmanship. The service on my vehicle has always been done on time and within the estimate provided in advance by the service manager. More
by Frank_Sledd
Employees Worked With
Felipe Miranda
May 03, 2009
I would say the dealership is ok, but getting regular service is more expensive than at a none dealer. I would definetly go back for regular service if ,for example, an oil change was $21.95 rather tha service is more expensive than at a none dealer. I would definetly go back for regular service if ,for example, an oil change was $21.95 rather than $25.00 or $30.00 dollars. I want to be a loyal customer, but the price of service is too costly. More
by comboman
Employees Worked With
fellippe
April 09, 2009
I have always found the service staff to be very helpful and friendly and they have only recommended only those service things that had to be taken care of.They go the extra mile which I appreciate. At the and friendly and they have only recommended only those service things that had to be taken care of.They go the extra mile which I appreciate. At the end of every service visit they wash and vacuum the car at no additional cost. Not only that,but have told me not to hesitate bringung in the cars anytime they need a washing.Those are the little things that make a big difference. More
by chayim1836
Employees Worked With
Brian, Filipe
April 06, 2009
I have dealt with two other dealerships in my lifetime and NONE of them can compare with Herb Connolly. At Herb-Connolly every time I call for service the are very cooperative to get me in when it is conv and NONE of them can compare with Herb Connolly. At Herb-Connolly every time I call for service the are very cooperative to get me in when it is convenient to me. When I arrive they remember my name are very courteous and sociable. They give me a time when the car should be done and so far it is done by that time. When I'm waiting for the car.I am kept informed of the progress of my car and if there is any problems (last time I had a leaking gasket causing my check engine light to be on) they come in and explain it to me. When I first bought my car I visited the Hyundai dealership in Leominster. I had a very bad experience there, so it has been wonderful dealing with Herb-Connolly. When it comes time for me to look for another car as long as my wonderful experiences continue(which I KNOW they will) I will be at Herb-Connolly to buy it.Thanks for the continued good experiences.Elaine M. Del Signore More
by elaine 61151
Employees Worked With
Brian, Phillipe
April 01, 2009
Everything went fine during the servicing of our vehicle. It just took a lot longer than we were told it was going to take. The people are all very polite and considerate. We will continue to bring our Hy It just took a lot longer than we were told it was going to take. The people are all very polite and considerate. We will continue to bring our Hyundai here when it needs to be serviced. Hopefully next time it won't take nearly 3 hours. More
by ushere
Employees Worked With
Don't remember
March 31, 2009
Everytime I have had any service issue of any kind on either my Hyundai Azera, or my wife's Entourage the folks at this dealership have bent over backwards to accomodate our needs and take care of the pr either my Hyundai Azera, or my wife's Entourage the folks at this dealership have bent over backwards to accomodate our needs and take care of the problem. I have purchased 4 Hyundai's from this dealership and have enjoyed the experience of purchasing the cars here and, more importantly, servicing the cars here. The staff is professional, courteous and competent. No matter the issue I get a "can do" attitude from Felipe and Brian...they always find a way to get the job done with the least amount of hassle to our daily lives. The Connolly family have always done a fantastic job taking care of my family's driving needs and I have recommended them over the years to many friends and co workers and have been Thanked for it everytime! I strongly recommend this dealership. You wont be disappointed!! The Almond Family More
by Bill Almond
Employees Worked With
Felipe Miranda, Brian Zompetti, Adam Connolly
