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49 Reviews of MetroWest Hyundai - Service Center
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November 01, 2024
They called me yesterday to let me know that my car repair was complete and that there was an additional $1299 charge, after the almost 15k service that's already paid for. I questioned the additional repair was complete and that there was an additional $1299 charge, after the almost 15k service that's already paid for. I questioned the additional charge and contacted my insurance company. Today, less than 24 hours after their first call, Beatriz called me threatening to call the police on me if I didn't return the loaner by the end of the day today, screaming at me and being very very rude. Everyone I've been dealing with since January, when I started all this process, was very deceitful and unprofessional: Bill, Brian and Beatriz. But yeah, as Brian told me today, "why did you came here, then? You should have taken your car somewhere else", so that's my advice for you too! More
by claudiaribeiro
Employees Worked With
Bill, Brian, Beatriz
October 21, 2024
Friendly and knowledgeable staff. Service was performed in the time quoted and everything was done well. Contact my WhatsApp again please +8801819468898 Service was performed in the time quoted and everything was done well. Contact my WhatsApp again please +8801819468898 More
by Nancy Powell
October 05, 2024
Put my Kona in for free Oil and Filter change and was ripped off for almost $400 of repairs on an 18 month old car. They did work which was not even necessary such as wheel alignment, cleaning carbureto ripped off for almost $400 of repairs on an 18 month old car. They did work which was not even necessary such as wheel alignment, cleaning carburetor, cleaning battery terminals. And they tell you it is necessary. TOTALLY UNSCRUPULOUS. More
by hoodonnell
Employees Worked With
June 26, 2024
I went in for an oil change & tire rotation. I was told 2 hour wait. After 2 & 1/2 hour I was told my car would be ready in 10 minutes. A half later I again asked for my car & was told by Krvin I was told 2 hour wait. After 2 & 1/2 hour I was told my car would be ready in 10 minutes. A half later I again asked for my car & was told by Krvin DeFrancesco to go back to the waiting area because I was creating a disturbance. I was not belligerent, abuse or disruptive-I merely asked for my car back. Kevin then told me my car was in the middle of there lot but they couldn’t bring it because they had misplaced the ignition key. About 5 minutes later Kevin said “ we a found your key, but I have bad news-after waiting for over 3 hours they hadn’t done anything to service my vehicle. Anyone who comes to this dealership for anything is crazy!! More
by taschvimer
Employees Worked With
Kevin DeFrancesco
April 12, 2024
service department charges outrageous amount for simple task that took < 10 minutes. I think paying $45 to take off a locking lug nut and replace it with a standard lug nut is ridiculous. They spent more t task that took < 10 minutes. I think paying $45 to take off a locking lug nut and replace it with a standard lug nut is ridiculous. They spent more time trying to figure out how to turn a simple task into a $2000 job. I realize they want to point out other tasks that are needed. However, I only asked to remove the lug nut that had the key with a standard lug nut. The charge was $15 for the new lug nut and $30 for the screwing. This is why folks do not want a dealer to service their car. The people were nice, the charges were outrageous. I should have just used vice grips to remove the lug nut that came with the car from the dealer and gone to Autozone, where a single lug nut costs $3.50. More
by HarPha
Employees Worked With
Luis
January 19, 2023
Unprofessional and inept. Astoundingly poor service, I really don't know how they stay in business. Rather than repairing the car, they exacerbate the damage. The manager, D Astoundingly poor service, I really don't know how they stay in business. Rather than repairing the car, they exacerbate the damage. The manager, Dan, is unresponsive and fails to return calls. In the end, I had my car's issues fixed at another dealer, and Hyundai Corp got involved. More
by Jen Reynolds
Employees Worked With
Dan
