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890 Reviews of MetroWest Acura- Service Center
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January 01, 2016
Service Jake is great to work with. Service is always efficient and timely. I have always found everyone great to work with. I will always get my Acura servic Jake is great to work with. Service is always efficient and timely. I have always found everyone great to work with. I will always get my Acura serviced there. More
by MARC.GOLDING
Verified CustomerEmployees Worked With
Jake
January 01, 2016
Service Department They have the best Customer Service. They take you in ASAP if you have an emergency with your car and provide you with a loaner to do your errands. Ja They have the best Customer Service. They take you in ASAP if you have an emergency with your car and provide you with a loaner to do your errands. Jacob was FANTASTIC More
by nh1836
Employees Worked With
Jacob from the Service Department
December 30, 2015
Oil change I purchased my car from your dealership and always got oil changes at your service center. I will not be returning. I went in for an oil change that t I purchased my car from your dealership and always got oil changes at your service center. I will not be returning. I went in for an oil change that took two hours because the service individual kept telling me things I needed done on my car. My vehicle only has 39,000 miles on it! More
by KHENNESS0
Employees Worked With
Not sure
December 30, 2015
Detail Stunning help during holidays totally flexible for my needs and gave me a loaner car which helped timeframes and I got to try a new acura Stunning help during holidays totally flexible for my needs and gave me a loaner car which helped timeframes and I got to try a new acura More
by THOMAS.W.PULLEN
Employees Worked With
Cindy in service , Nana Hagan
December 30, 2015
Very efficient and helpful i bought the car in December and have had to take it back multiple times in past month . The service staff have been very accommodating and understa i bought the car in December and have had to take it back multiple times in past month . The service staff have been very accommodating and understanding even when I have been super aggravated and not the easiest person to deal with More
by LISAGANNON03
Employees Worked With
Mike Burns , James Brown , Dennis Murray
December 30, 2015
Fine, professional service. We've bought three Acuras here over the years, and have always gotten great service for the cars. The service manager and advisors are knowledgeable, We've bought three Acuras here over the years, and have always gotten great service for the cars. The service manager and advisors are knowledgeable, friendly and reliable in communicating about needed repairs, length of time the car will be in shop, and our questions. Highly recommended! More
by PCYEAGER
Employees Worked With
James Brown, Kevin Hagerty
December 30, 2015
Excellent serveice Excellent and fast service. Competitive pricing. I was accommodated on a short notice during the holiday season and snowy weather for tire replaceme Excellent and fast service. Competitive pricing. I was accommodated on a short notice during the holiday season and snowy weather for tire replacement. Everything was up to standard. More
by E_MILLION
Employees Worked With
Cindy
December 28, 2015
Consistent, excellent customer service experience! The Acura service team has always been consistently accommodating and supportive with all of our automobile needs. Cindy, Jacob and team have been mor The Acura service team has always been consistently accommodating and supportive with all of our automobile needs. Cindy, Jacob and team have been more than helpful, insuring our older MDX's are taken care of. We have a 2003 MDX that has over 200K a 2006 MDX that has over 145K and both are running great! The preventive maintenance and proactive guidance from the team has been outstanding. We would not have our Acura's this long if it were not for this level of service. Thank you! More
by RAYMONDBARNABEI
Employees Worked With
Cindy Cacella
December 25, 2015
Helped with major electrical issue David Hensen with Acura was very helpful. I had a major electrical issue in which my 06 TL was draining power from the battery, a new battery, which c David Hensen with Acura was very helpful. I had a major electrical issue in which my 06 TL was draining power from the battery, a new battery, which causes periodic issues of the car not starting. You folks fixed this issue for me so thank you. However, I must say I spent $900. That is right, $900. I now find that part of the panel on the drivers side door is basically falling off. Whoever put it back together did a very shotty job on this piece of the equation. I am too lazy to go back to have it fixed and will just use superglue or something. Overall though I was pleased with my experience. Please however, have your employees double check each part of the project they are working on and not cut corners. Also overheard other customers being attempted to be upsold with unnecessary add-ons so that was a turn off to have to listen to. More
by WEINERJAY321
Employees Worked With
David hensen
December 24, 2015
Excellent Service Experience! My RL needed it's 100,000 service - a scary and very expensive service to consider. End result is that service was done extremely well, for a little My RL needed it's 100,000 service - a scary and very expensive service to consider. End result is that service was done extremely well, for a little less $ than expected, and with detailed explanation for any questions that I raised. Cindy worked to help me anyway she could and made me feel like my business was truly valued. A rarity in car servicing these days. I plan to start to bringing my Honda here for service after 7 1/2 years of great experience with my Acura. More
by Happy Acura Owner
Employees Worked With
Cindy Cacella
