MetroWest Acura- Service Center

Transmission lag Great team effort by service and technicians. Dealer should not dismiss a customers problem in the breezeway even if they know there is no fix or comm Great team effort by service and technicians. Dealer should not dismiss a customers problem in the breezeway even if they know there is no fix or common problem. Obviously Acura has made a huge mistake with this transmission. I wish I had picked up on it during test drive. More

Satisfied They diagnosed my issue and took care of it, and all without an appointment. I was able to work in the lounge while I waited too! :) They diagnosed my issue and took care of it, and all without an appointment. I was able to work in the lounge while I waited too! :) More

Tune up and prepare car for a trip They are outstanding at Acura Framingham .. Jake is terrific !! They make the customer feel very welcome and the service is excellent. The waiting are They are outstanding at Acura Framingham .. Jake is terrific !! They make the customer feel very welcome and the service is excellent. The waiting area is very comfortable as well! More

Service - Express oil change on my Acura RDX I got the service appointment very quickly and at the convenient time. The service manager was very professional and took care of all the requirements I got the service appointment very quickly and at the convenient time. The service manager was very professional and took care of all the requirements. The waiting area was very comfortable . The manager informed me that the car is ready for pickup. Wait was not long, a little more than an hour. I was very satisfied with the service. More

Great Service, Knowledgable Staff Members! I recently visited Herb Connolly for service on my Acura. The service rep listened to me. They did a fine job on my vehicle and had me back on the roa I recently visited Herb Connolly for service on my Acura. The service rep listened to me. They did a fine job on my vehicle and had me back on the road quickly They do a great job and I believe that you will find working with them a positive experience! More

Great service in a timely matter! I have very pleasant experience while brought car for the B1 Service. Everything was explained to me in details and service was perfectly done and in I have very pleasant experience while brought car for the B1 Service. Everything was explained to me in details and service was perfectly done and in a timely matter. Jake asked if I had any additional concerns and followed up that it was done. More

Excellence I have owned my Acura since 2006 and continue to service at the Herb Connolly Acura from State Inspections to major service. Service and Sales Reps I have owned my Acura since 2006 and continue to service at the Herb Connolly Acura from State Inspections to major service. Service and Sales Reps are always professional, respectful and responsive to customers. They go out of their way to make owners feel welcome and that their concerns and car needs are important. If car will be in servicing for 1/2 day or more, a loaner is provided or a ride to & from place where owner needs to go. The dealership has a heated car entry & provide wi-fi, snacks, coffee & other beverages in a comfortable, nicely furnished and warm waiting area. Every inch of the dealership from the rest rooms, service garage to the waiting and sales areas is always clean. After or while service is being done on the car the Service Rep provides info and/or a report to customers of recommended current and upcoming servicing that should be done on the vehicle to maintain safe driving and care of the car. Urgent & scare tactics are never used and any service recommendations come with a expert commentary of what owner probably should do in order of importance and a time frame of when owner should address issue (right away, 1-3 mos, 6-9 mos or 1-2 yrs) to maintain safety, avoid damage to car or a break down. For major servicing, a discount is often offered, which is very helpful for budgeting. I love my Acura MDX and I love the dealership. I have even gotten my parents to each buy an Acura (switching over from Hondas, Toyotas & Lexus) because of the reliability of the SUVs and 'Best of Practices in Customer Service' and hassle free sales & service process and experience that Herb Connolly excels at. More

Good Experience The service representative was friendly and well informed. The waiting lounge was clean and hospitable. The service was done in a timely manner. Overa The service representative was friendly and well informed. The waiting lounge was clean and hospitable. The service was done in a timely manner. Overall I was happy with the service. More

Top notch service Herb Connolly Acura sets the standard for car service. What a fantastic operation! From the moment I drove into the garage until my service was comp Herb Connolly Acura sets the standard for car service. What a fantastic operation! From the moment I drove into the garage until my service was complete I had a great experience. I have had many difficult times with car repair service places before, but HC Acura is not one of them. Probably the best ever. More