Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
890 Reviews of MetroWest Acura- Service Center
Sort by
February 05, 2016
The experience Service at Herb Connolly Acura is always pleasant. We are greeted with smiles and an attitude of what else can we do for you today. Service at Herb Connolly Acura is always pleasant. We are greeted with smiles and an attitude of what else can we do for you today. More
by ROSALYN.DREYFUS
Verified CustomerEmployees Worked With
David Hansen
February 04, 2016
Perfect service always Service is always wonderful here and my truck is always perfect when I get it back - service is quick and always very welcoming and friendly staff!! Service is always wonderful here and my truck is always perfect when I get it back - service is quick and always very welcoming and friendly staff!! More
by KY92
Employees Worked With
Jim Brown
February 03, 2016
Great service! Had oil change and new tires put on my MDX. Service was going to take longer than expected so I was given a loaner which is always nice. Dave made s Had oil change and new tires put on my MDX. Service was going to take longer than expected so I was given a loaner which is always nice. Dave made sure to give me all available discounts which I really appreciated. Dave is super nice and called when promised. A very pleasant experience! More
by Hopchick
Employees Worked With
Dave Hansen
February 02, 2016
It went very well Dave my service advisor did a nice job. It was a very good experience. They replaced my tires, took care of A123 service and replaced inspection stick Dave my service advisor did a nice job. It was a very good experience. They replaced my tires, took care of A123 service and replaced inspection sticker. I was pleased with the warranty on the tires and alignment More
by JMULL27
Employees Worked With
John Delmonaco
February 01, 2016
Impeccable service They make it sooo easy!! Great service, I get coupons in the mail, the shuttle is always on-time and makes it that much more convenient. And they wash They make it sooo easy!! Great service, I get coupons in the mail, the shuttle is always on-time and makes it that much more convenient. And they wash/vaccuum my car with every service. Very happy customer!! More
by ADV
Employees Worked With
Kevin in service dept. (can't remember last name)
January 29, 2016
Very easy in and out, loaner car was a great plus. Service department knowledgeable, friendly, and helpful. Received good assistance with loaner car use instru in and out, loaner car was a great plus. Service department knowledgeable, friendly, and helpful. Received good assistance with loaner car use instruction. More
by tjhiggins
Employees Worked With
David Hansen
January 28, 2016
I had a A15 service for my MDX. The service department always makes the experience easy and comfortable. This visit, service realized I had had part of the A15 service done early las The service department always makes the experience easy and comfortable. This visit, service realized I had had part of the A15 service done early last year, and so my car was ready in far less time that I was anticipating. Thank you. More
by LEE_ANN_G
Employees Worked With
John- I think he is relatively new.
January 28, 2016
Service for my Acura Good experience with Jake Crew in ACURA Service Department. I have a busy schedule and Eric accommodated me with car and fully explained everything Good experience with Jake Crew in ACURA Service Department. I have a busy schedule and Eric accommodated me with car and fully explained everything . Car was nicely washed when I got it back. More
by SJOYCE5000
Employees Worked With
Clew, Jake
January 28, 2016
Customer service I was as happy about the services I had received this week at the Framingham dealership as I had when I purchased my TLX there. Their service and atte I was as happy about the services I had received this week at the Framingham dealership as I had when I purchased my TLX there. Their service and attention to care for their customers were excellent. Keep up the great work! More
by BYW_CHAN
Employees Worked With
Service team and their crew, Jimmy Goon
January 28, 2016
First time, great experience Excellent service. First time in and they walked me through everything. Was able to work effectively from their space while I waited for my car to b Excellent service. First time in and they walked me through everything. Was able to work effectively from their space while I waited for my car to be serviced. The time estimate they gave me for completion was accurate. Nice touch with the car wash and vacuum! More
by KJCONRY
Employees Worked With
David Hansen
