MetroWest Acura- Service Center

First major service Easy drop off, professional description of service requirements, and discussed issue with PS window. Kevin Hagerty my Service Advisor clearly explain Easy drop off, professional description of service requirements, and discussed issue with PS window. Kevin Hagerty my Service Advisor clearly explained the actions needed for this service and how the issue with PS window would be resolved. A loaner car was provided. Kevin called me several times to update me on the service and when I could expect to have my car service completed. Overall an excellent experience. More

Great! The service people are friendly and kind!! I made the right decision to take my car for service there. Would come back!!I recommend to have your car s The service people are friendly and kind!! I made the right decision to take my car for service there. Would come back!!I recommend to have your car seen here. More

Maintenance check up I have been very pleased with the handling of phone calls for servicing and addressing my maintenance check ups. The informative detail of my service I have been very pleased with the handling of phone calls for servicing and addressing my maintenance check ups. The informative detail of my service check up, friendliness and readiness of the return of my vehicle. More

Friendly and customer-centered service I recently had a routine service for my MDX and my experience was consistent with prior visits to the dealer for car service. I was able to easily bo I recently had a routine service for my MDX and my experience was consistent with prior visits to the dealer for car service. I was able to easily book an appointment online and when I arrived, they promptly brought me in to a booth with a service specialist. I was provided with a loaner so I did not have to wait with my child in the waiting room. My service was completed without surprises and my car was nice and clean. This is exactly the type of reliable care you need when dealign with your car. More

Repair They took great care of me. Gave me a loaner when the repair would take longer than expected. Great service. I would recommend Herb Connolly Acura They took great care of me. Gave me a loaner when the repair would take longer than expected. Great service. I would recommend Herb Connolly Acura very highly More

Great service Quick service, comfortable waiting area. Check-in was quick and efficient, car was ready when promised, and was washed and vacuumed. Also, coffee an Quick service, comfortable waiting area. Check-in was quick and efficient, car was ready when promised, and was washed and vacuumed. Also, coffee and snacks were available More

Love this dealership! I've been coming to this dealership for more than 10 years, the service has always been excellent, the staff courteous and the prices fair. They have I've been coming to this dealership for more than 10 years, the service has always been excellent, the staff courteous and the prices fair. They have coupons that often make the price of service lower than anywhere else. The waiting room is very nice and I feel like I'm being treated like a special customer. More

Overpriced They are consistently priced substantially more that other Acura dealerships for the same service. They do match prices but I have to do the legwork t They are consistently priced substantially more that other Acura dealerships for the same service. They do match prices but I have to do the legwork then they call to confirm. This time the difference was over 129.00 dollars. I'm tired of having to research my service every time. Not sure I'll be back. The convenience of the location is not worth that kind of money. More