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MetroWest Acura- Service Center

Framingham, MA

4.2
891 Reviews

891 Reviews of MetroWest Acura- Service Center

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May 30, 2021

Micheal was very friendly, the waiting area was clean but chairs are very uncomfortable. Michael noticed I did not have my emissions sticker and worked with my sales rep Ryan to get a copy of my registration More

by carolty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Brooks
May 15, 2021

Service is always exceptional. I will only drive Acura’s and go to Herb Connolly because of the service I get from the staff. Even when I spend money in service I know it’s because it’s needed and priced r More

by Jasonrathbone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Brown and Kevin
April 25, 2021

Excellent customer service from Kevin on all visits. Kevin is A pleasant welcoming person. He is also very professional and attentive to his customers on each visit. More

by lpower40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
April 22, 2021

Very professional. Always available to listen to my issues / service needs and take care of my needs. Car is always cleaned when returned to me. Time estimates are real. More

by LROSENBERG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Goon
April 21, 2021

Superior service.car was returned at estimated time. All my concerns were addressed and explained.very clean and sanitized. Very good amenities provided while I waited More

by Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Goon
April 17, 2021

Always professional and friendly. Mechanic Kenny was wonderful with listening and test driving my car. He found the issue right away. This is my 7th Acura with Herb Connolly. More

by Twogoldens2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian English
March 31, 2021

The staff was all very knowledgeable and very helpful when it came to purchasing my vehicle. Which was my first Acura and definitely will not be my last!!! Great service!! More

by Omar-1099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Goon
March 31, 2021

They have the best service department hands down. You'll never regret going to Herb Connolly Acura. I've been coming here for 23 years. More

by umassbj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
March 29, 2021

Great service at Herb Conolly's Acura.They do what they say, exsplain it to you clearly and stick to thier price. Nice waiting room that's clean and stocked with water and snacks.Also, great coffee. More

by camy07@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brooks
March 19, 2021

Herb Connoly Acura provided me with timely and quality service. Not all dealers are created equal. Herb Connoly Acura goes above and beyond with their service. I certainly recommend them. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager, Cindy Cacella
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