MetroWest Acura- Service Center

Sales and finance fantastic. That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and when he did kept saying he was going out of his way. What else do you want me to do. You don’t even take your vehicle here anymore keep in mind I’ve got 50000 miles on a 2020 and did 2 oil changes elsewhere. Everything else was done at your dealership. Also all I needed was a new wheel lock remover. Cause the one in my vehicle wasn’t for my vehicle which I bought brand new from you. And never had my tires done by anyone else. All you claimed was you use a universal tool to take them off. But why was mine wrong to begin with and when you gave me new to me it was so stripped and used tire shop would not use do to the didn’t want to damage anything. Then when called back got the oh you can pay for one 100.00 plus dollars. Or buy your tires here and we can help. I call bulls*#t….. All I want is correct new key as lost or misplaced at dealership anyways. More

Something is a miss since this dealership was purchased by a Florida Conglomerate. Jacob took care of me on Saturday. I went in for a 60000 mile oil change and B2 service covered under warranty. This servi by a Florida Conglomerate. Jacob took care of me on Saturday. I went in for a 60000 mile oil change and B2 service covered under warranty. This service is oil change tire rotation and service checks of multiple systems. Also mentioned was a brake check and cleaning which is not covered. $99 for the customer to pay. I refused. While waiting in the show room, Jacob recommended a wheel alignment for $175. I agreed. He also said the differential fluid needed service which was covered. Nice catch and appreciated. When work was completed my vehicle gets washed. Normally my floor mats are cleaned. I noticed the passenger rear mat was dirtier than the rest. I asked Jacob if he would give it another go. The response was … we don’t do the inside….okay so I left perplexed. On my way back to Boston I noticed the steering column was not straight across rather at a 45 degree. To keep it straight across the car pulled to the right. Had to make a U turn and go back to the dealership to see Jacob again. I asked to have the steering corrected and to have the mechanic do a test drive which Jacob did. While waiting I asked the receptionist for the owners email address as I interrupted her snack time while eating a turnover. She said she didn’t know what the email was and that I could go over there and talk to the service Manager. I suggested that when she was finished she could ask the service manager for the email address and bring it to me. The service manager came over to see me and offered to assist however he didn’t know what the owners email was either. Jacob apologized for the inconvenience. My observation. Why was there no Quality Check after the repairs were completed? When a customer ask for a simple cleaning of a floor mat why is there push back? Why does no one know who to contact at the Corporate owner headquarters? Why does a 20 year old eating at her desk allowed to say to a customer I don’t know go over there? When this dealership was a Connolly Dealership it was well run. Jim Brown who used to be the Service Manger expected excellence in Customer Service and when a customer did not get what was expected he made sure the service was right corrected and fixed properly. I did not get that excellence on Saturday. I am very disappointed. Jacob is a good person. Some training and Saturday supervision would help. Acura is a Quality Brand please make sure the Quality Customer Service is there to match it. More

I thought there was something wrong with my car, but Jacob took care of it. He took care of it and treated me beautifully. I would definitely recommend the service center at Metro West, Acura and Jaco Jacob took care of it. He took care of it and treated me beautifully. I would definitely recommend the service center at Metro West, Acura and Jacob. More

A big thank you for your outstanding non schedule service on Friday August 11, 2023. I was at the Natick Mall and noticed my tire was very low and loosing air. I immediatley drove to your dealership to fix on Friday August 11, 2023. I was at the Natick Mall and noticed my tire was very low and loosing air. I immediatley drove to your dealership to fix the tire. The tire had a nail in it, and needed a replacement tire. While my car was there you gave it an oil change, rotated the tires,, did an alignment and of course a car wash. For not having an appointment you gave me great service. Trevor the customer service man was just great, and Nate the shuttle driver (who drove us to and from Legal restaurant while the cars was being serviced) was just so pleasant. Needless to say I was very pleased with Metro West. Thank you so much! More

Biggest bait and switch ripoff I have ever experienced $858 fluid change for engine, transmission and differential. $258 oil change alone even though they advertise $89. $858 fluid change for engine, transmission and differential. $258 oil change alone even though they advertise $89. More

Clean, organized and great service by Mr. Hagerty and the rest of the team. Car appears to be running much better. Thanks to all for a job very well done. Rob Conway Hagerty and the rest of the team. Car appears to be running much better. Thanks to all for a job very well done. Rob Conway More

Excellent service and on time with the work done I needed new tires and Kevin in service came through. needed new tires and Kevin in service came through. More

Herb Connolly Acura has been servicing my 2010 Acura TL since I purchased it as a new car. The car is in great shape which I attribute to the excellent service Herb Connelly Acura has provided over the yea since I purchased it as a new car. The car is in great shape which I attribute to the excellent service Herb Connelly Acura has provided over the years. This visit further supports my excellent opinion of their capabilities., More

Explained future service recommendations in detail with price breakdown. Will schedule complete service after holidays. price breakdown. Will schedule complete service after holidays. More

As always, great service experience. Service advisor, Cindy, did a great job walking me through options for some large, unexpected repairs. She is a pro, as are service technicians. C Service advisor, Cindy, did a great job walking me through options for some large, unexpected repairs. She is a pro, as are service technicians. Car washed and ready as promised. Clean 2021 loaner for the two days. Happy 10 year customer. More