Metro Toyota

The service was great. They worked with our special circumstances and were very accommodating. When we finally decided to buy, they weren't pushy on upgrades and things went quickly. Great experience circumstances and were very accommodating. When we finally decided to buy, they weren't pushy on upgrades and things went quickly. Great experience. More

My husband and I would recommend this dealership because the staff was very friendly, easy to work with and employs a "no pressure" policy - which we liked. We were not interested in dealing with anyone wh the staff was very friendly, easy to work with and employs a "no pressure" policy - which we liked. We were not interested in dealing with anyone who was going to use high pressure tactics to get us to buy a car, or sell us any options we did not want. We were initially looing to test drive a vehicle (which we did) and get some basic information. Our salesman, Mark, answered all our questions and gave us all the information we needed to go home and make our decision - all with no pressure. Metro Toyota did not have any of the color/trim that we were looking for on their lot - Mark had one there with all the features we were looking for in two days. We both had a very positive experience and would recommend this dealership to anyone looking to buy a new car. More

Jordan Simpson was easy to work with and was not pushy. He did not pressure us into buying anything we were not comfortable with. He listen to us and tried to meet our requests the best he could. Jon Grif He did not pressure us into buying anything we were not comfortable with. He listen to us and tried to meet our requests the best he could. Jon Griffith had all our financial paperwork ready when we arrived; all we had to do was sign. Metro Toyota made buying a car easy and stress free. More

Our experience was very positive at Metro Toyota. On our 1st visit we were serviced by Bob Ross. He answered all our prelimenary questions and allowd us to test drive a Venza. We were debating between the V 1st visit we were serviced by Bob Ross. He answered all our prelimenary questions and allowd us to test drive a Venza. We were debating between the Venza and an Outback which was my previous car and was pretty well determined to get a new one. On our 2nd visit Bob was out of the office but Hugh realized our desire to test drive the Venza again so he helped us out. He also asked if while we were test driving if we would like them to appraise the trade in value of our 2001; 152,000 mi Outback (my favorite car up till then). We came back and Hugh had the appraisal price and was curious if we wanted to firm up a purchase. I indicated I needed more time to think & he graciously consented. After a few days we needed to return to Metro since we had left some paper work there. At that time I was pretty much now moving inthe direction of the Venza (really surprised my wife). Whe we got there Hugh had the documents we had left and asked if we had any questions. I did, regarding accessories. He answered them. We discussed a more detailed and final price and closed the deal. When we picked up the car the Blue Tooth Sync didn't work due to the addition of a backup camera and an incorrect rearview mirror being installed. Hugh & others jumped right on the issue discovered the problem, ordered the correct part and just a few days later I returned the car for the installation (only ~ 3hours) and now I'm a pretty satisfied new Toyota customer. So to make a short story long, I'm (we're) very pleased with Hugh D and his follow up as well as he whole team at Metro Toyota! Rick (& Cyndee) Viel More

Great experience, price was negotiable, sells person and financing person were very freindly and knowledgable. The vehichle I bought was full of gas, washed, waxed and looking prestine when I arrived to pic financing person were very freindly and knowledgable. The vehichle I bought was full of gas, washed, waxed and looking prestine when I arrived to pick it up. I would most deffinetly recommend to others I know in the market for new or used cars. More

I went in and let Roz know what I was looking for, as far as color and options for my Camry. He found the car and also made sure the pricing was what I was looking for as well. Extremely helpful and friendly as color and options for my Camry. He found the car and also made sure the pricing was what I was looking for as well. Extremely helpful and friendly. I would recommend Roz and Metro Toyota to anyone and everyone!! More

Overall my experience with Metro Toyota was great. They offered me a great price for my trade in, and also offered a good price for my purchase. After numerous emails discussing pricing and details, I was offered me a great price for my trade in, and also offered a good price for my purchase. After numerous emails discussing pricing and details, I was finally able to make the 5 hour drive up to the dealership. Once I got there everything was exactly as it was described to me in the emails. The car was completely cleaned, and the pricing that was discussed was also the same. Overall it was a great experience, and I would definitely do business with them again or recommend them to a friend. More

Our experience with Metro Toyota was outstanding. The dealership gave us ample time to test the vehicle. When we made a decision to purchase, the car was completely cleaned, and the pricing that was dis dealership gave us ample time to test the vehicle. When we made a decision to purchase, the car was completely cleaned, and the pricing that was discussed was also the same. Overall it was a great experience. We would definitely do business with them again and we recommend them to others. When we picked it up, the vehicle was full of gas, washed, waxed and looking great. Ken was very easy to work with, took a genuine interest in us and our family, and was very helpful in putting the entire transaction together. More

Rolling High 5's to Metro Toyota in Kalamazoo. I approached Ken Karakula while looking for a used SUV with a budget in mind. Ken was extremely helpful and was patient as I looked a couple vehicles approached Ken Karakula while looking for a used SUV with a budget in mind. Ken was extremely helpful and was patient as I looked a couple vehicles over. Ken was able to get me out the door under my budgeted amount with a vehicle that exceeded my expectations, While the vehicle looked great as it was shown on the lot, Metro took it in one more time and did last minute touchups and another cleaning. The vehicle was ready to go when requested and the process was smooth and simple. Thanks again to Ken and the Metro team! Thom More

We were ready to trade in our van and had seen the options on the lot and on the internet. On coming in to the dealership we were greated promptly; staff were consistently courteous. They didn't eng options on the lot and on the internet. On coming in to the dealership we were greated promptly; staff were consistently courteous. They didn't engage in silly hyperbole and "numbers" games; nor apply pressure to buy something we didn't want. Worked with Bill Naylor and John (and intial contact Hugh). All 3 were professional, helpful. We looked at both new and used cars; and they were willing to work with us on price, without a nickle-diming on everything. Overall, they were professional and respectful. We especially appreciated their not wasting time on inanities -- we knew what we wanted, and they worked with that. We had already looked at another dealer, as they were open at the time; and walked away from their offers, feeling their style to be juvenile and all about the pressure to sell. We did not feel that way in dealing with Metro-Toyota of Kalamazoo. Additionally-- their prices and selection on both new and used vehicles was great, giving us more options. The end result-- we're happy, and really able to recommend this dealership. On a side note, we have also had our former Toyota in this this dealership for repairs, and found them good to work with. WHen there was an error in communication, they did acknowledge it and apologize-- priceless! Tom and Andrea More