Metro Toyota

My wife and I had spent all day with our sons, shopping for a car to replace her Chrysler Le baron. We were tired our boys were cranky and we pulled into your dealership expecting the usual pushy "buy, bu for a car to replace her Chrysler Le baron. We were tired our boys were cranky and we pulled into your dealership expecting the usual pushy "buy, buy, buy" treatment. Boy were we surprised when Ted Shipp greeted us in the lot and was more than willing to work with us and our price range and did everything in his power to make us happy. The greatest part about our experience was the fact that Ted understood that we were going on vacation the following week, and stayed in contact with us about the car the whole time. He even tried to get the car from the detailer's for us to look at before we left. When it came to working with Jon Griffith, we could not have been happier. He worked with us and our bank to get all of the financing done the way we wanted to and was in constant contact with us and our Credit Union. You have two wonderful employees in Tedd Shipp and Jon Griffith. They put us first, and made us feel that our wishes were the most important part of the deal. My wife and I will not hesitate to recommend your dealership or Tedd and Jon to anyone we know that is looking for a car in the future. Thank you for all that you have done for us and keep up the great work. Sincerely, Bre and Greg Horvath More

I was looking for a car and have owned a Toyota Avalon. I saw an '11 online offered by Metro Toyota. When I called w/some questions abt it, I spoke to Jordan Simpson. He couldn't have been nicer and c I saw an '11 online offered by Metro Toyota. When I called w/some questions abt it, I spoke to Jordan Simpson. He couldn't have been nicer and called me with the info I requested. It turned out that the car was already sold. He then told me of another car that might be of interest. It sounded great. My husband and I drove over to Kalamzoo and met Jordan and test drove the car. It was great and the price was fair. We enjoyed the experience and felt confidence in Jordan. He was not high pressure and seemed to be so genuine. I would recommend this dealership. More

Tedd went the extra mile for me. I was a car salesman's worst nightmare...picky, fussy, changed my mind. But Tedd was one of the few who stuck with me. He didnt apply pressure, always called me Sir and sa worst nightmare...picky, fussy, changed my mind. But Tedd was one of the few who stuck with me. He didnt apply pressure, always called me Sir and said he would find me the car I wanted. He did all that and has followed up with my purchase to keep me happy. I will definitely spread the word of his loyalty and hard work. Thanks Don Hudson Battle Creek, MI More

Hugh was very friendly and answered all my questions. He was great to work with and I look forward to years of service at my local Toyota dealer! was great to work with and I look forward to years of service at my local Toyota dealer! More

I have been looking for another car since March of this year. When I drove onto the Metro Used car lot I was greeted by Don Leitow. When I explained what I was looking for he promptly showed me several c year. When I drove onto the Metro Used car lot I was greeted by Don Leitow. When I explained what I was looking for he promptly showed me several cars that met my criteria. I took one for a test drive and decided that was the car. I told him I wished to think about it over the weekend and I or him should make contact at 9:15 AM Monday. I went back Saturday at 2:20 PM because I was given the wrong carfax. Another sales person provided the right one. I went back Sunday afternoon to look at the car again. The car was not there. When Don called Monday AM I asked where was the car. He didn't know but would find out and get back to me. Within the hour he had the answer as to where the car was. He could have made up a story, but he told me the truth. I came in and signed the paperwork and picked up the car the next day when the car was returned from Grand Rapids. No pressure what so ever. More

Will and his group did an excellent job of helping me find the right vehicle. He even passed the girlfriend test with flying colors, answering all of her questions and concerns without missing a beat. find the right vehicle. He even passed the girlfriend test with flying colors, answering all of her questions and concerns without missing a beat. Now if I could only be that talented with her. He is my hero. I would recommend Metro Toyota to any of my friends and associates. My other half, Cathy Troyer, bought her car there which was my reason for initially going there. The staff was professional, courteous and caring. Keep up the good work! Mike Evans More

Some issues with car and paperwork processing, but otherwise a very good experience. Servicing mechanical issue took longer than expected; car registration (with two trade ins and transfer of plate) otherwise a very good experience. Servicing mechanical issue took longer than expected; car registration (with two trade ins and transfer of plate) was not smooth. More

Third Toyota from this dealership. The above three people plus Mary Peterson in the Service Dept. are the reason for the above rating. Hopefully this answers the why. It's the car AND the people! F people plus Mary Peterson in the Service Dept. are the reason for the above rating. Hopefully this answers the why. It's the car AND the people! Four people include our salesperson, Jordan Simpson, Sales Manager Keith Deboer, F & I, Jon Griffith and Service Dept, Mary Peterson. All four are tops at what they do! More

Our sales representative was Tedd Shipp, he was great. I told him what I was looking for and he showed me the perfect car. He was very outgoing and patient with me. I would absolutely use him and metro T told him what I was looking for and he showed me the perfect car. He was very outgoing and patient with me. I would absolutely use him and metro Toyota again. Everyone I came in to contact with was very polite and geared towards the customer. More

I knew what style and make of car I wanted. I was lucky that it ended up being at Metro Toyota. The staff was helpful and welcoming. Being my first dealer car purchase I was nervous. All that left me after that it ended up being at Metro Toyota. The staff was helpful and welcoming. Being my first dealer car purchase I was nervous. All that left me after talking with the staff. I got a great rate on my loan too. This whole experience far exceeded my expectations. I highly recommend and will do business again with Metro Toyota! More