
Metro Toyota
Kalamazoo, MI
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Ken Made us feel welcome and comfortable from the moment we drove in. We explained what we were looking for and how much we could spend and he was extremely informative and helpful in choosing the right veh we drove in. We explained what we were looking for and how much we could spend and he was extremely informative and helpful in choosing the right vehicle for the right price. His knowledge of the vehicles we were looking at was right on the money and answered every question about every car we looked at. I would and will recommend this dealership and Ken to all my family and friends. Thank you Ken,,, Rodney and Shannon Pauley More
The Sales/Finance staff that we worked with was outstanding!!! Don was one of the best sales representatives that I have ever worked with. He was helpful, informative and to the point. John told me outstanding!!! Don was one of the best sales representatives that I have ever worked with. He was helpful, informative and to the point. John told me that toyota was offering a 2.7% interest rate on certified vehicles. My wife and I were very supprised when the actual interest rate was set at 1.7%. This kept our payment where we needed it. I am also very impressed with the service after the sale. He has called me numerous times to ensure that we our happy with our new vehicle. Overall I am very pleased and would recommend this dealership to anyone. Thanks again for all your assitance. More
I came in just as the dealership was closing and was welcomed and allowed to test drive the car I was interested in. The Sales Professional who assisted me stayed late even though his wife had a surgica welcomed and allowed to test drive the car I was interested in. The Sales Professional who assisted me stayed late even though his wife had a surgical procedure that same day. The next day the Business Professional processed my purchase paperwork and EXCELLED at securing an awesome interest Rate. Additionally, he took on the responsibility of processing all the paperwork through my insurance company and the Secretary of State. This was clearly the best car purchase experience I've ever had and I've purchased 5 cars in my life time. My car was also appraised and prepped for me to drive off the lot all in the same day. I also will benefit with future service expensises due to the coupon book I received for everything from oil changes to tire-rotation. Excellent service! More
Mark was wonderful with the purchase of my new car. I told him what car I wanted and the price range, he made sure to get what I wanted at the best deal for me. I would recommend him to anyone that does told him what car I wanted and the price range, he made sure to get what I wanted at the best deal for me. I would recommend him to anyone that does not want that pushy car salesmen type and wants that friendly service. Mark would be your guy. More
Metro Toyota proved to be the best experience ever with Metro Toyota proved to be the best experience ever with my family and I in purchasing our Toyota Highlander, the salesman Ken was very informative Metro Toyota proved to be the best experience ever with my family and I in purchasing our Toyota Highlander, the salesman Ken was very informative about the product and took the time to explain not only the vehicle/options but the sales process, to make it a very smooth transaction. We will definitely choose Metro Toyota and our salesman Ken Karakula again for our next purchase. Thank You Bill & Nora Sikkema More
Ken was super friendly and helpful in dicussing different cars to meet our needs. He didn't try any high pressure sales tactics. The speed at which they processed the sale once we made a decison was amazin cars to meet our needs. He didn't try any high pressure sales tactics. The speed at which they processed the sale once we made a decison was amazing. It took us more time to get the stuff clearn out from our old car than it did to complete all the paperwork. I'm pretty sure we're sold on Toyotas for life! More
good experience overall. First time on metros used car lot. salesman was good, i knew what i wanted. they matched my idea of price...things went smooth. lot. salesman was good, i knew what i wanted. they matched my idea of price...things went smooth. More
This was the 3 rd car I had Purchased from Metro Toyota over the years.I was disappointed in the quality of the car and realized this the next day after I took delivery of the car.First the Windshield has over the years.I was disappointed in the quality of the car and realized this the next day after I took delivery of the car.First the Windshield has a scratch on the drivers side 8 inches long.Second the top of trunk has a section 2 x 2 inches that needs to be refinished.Third The center counsel is lose as if it going to fall apart.Fourth the drivers side passenger back door seal is torn and needs replacement.Fifth driving down the road the cars sounds like I am driving in a wind tunnel.Sixth one of the Key FOB is broken and needs replacement. As a Certified 2007 car I was expecting not to find these issues.I had bought 3 previous cars from Metro and not had a problem until this one.I regret buying this car now.I paid good money and have to put money into the car right after I bought it.Had I known all of this before hand I would have never purchased this car. More
My experience was pretty good; my boyfriend recommended Tedd & Metro Toyota because thats where he bought his car and he knew that if I were to speak with Tedd he would provide really great customer se Tedd & Metro Toyota because thats where he bought his car and he knew that if I were to speak with Tedd he would provide really great customer service and not be a typical used car salesman. Tedd let me test drive numerous cars and once I finally picked the 'one' he worked with me on getting the price to something i could afford. Highly recommended. One caveat would be that their "referral" program has some small print about referrals in the same household not counting... so my boyfriend missed out on that... even though the only reason I even went to Metro Toyota and saw Tedd was because of his recommendation. More
Tedd was very polite and not pushy at all. He allowed me to look at many different vehicles and answered all my questions. I wasn't planning on buying another car yet but the deal was too good to pass up. C to look at many different vehicles and answered all my questions. I wasn't planning on buying another car yet but the deal was too good to pass up. Certified Toyota plus 2.9% equals deal. My Avalon is a dream to drive and my wife loves it, so that's what matters to me the most. Thanks Tedd! More