Metro Nissan of Dallas

Daniel’s service and customer support were excellent. I’d love to work with him again next time. I’d love to work with him again next time. More

I have been coming to this Dealership since I moved to Dallas in 2025. Their customer service representatives are awesome, they work with you to help with your needs especially with costing. Staff is very Dallas in 2025. Their customer service representatives are awesome, they work with you to help with your needs especially with costing. Staff is very friendly and thorough. Last Saturday I had to service my nissan Rogue and dealt with Daniel Rosado. Daniel was very friendly, took his time to review my servicing and told me exactly what my vehicle needs with his recommendations. He updated me while I was home about my vehicle and was on point. Overall I am satisfied with this location and services i have been receiving. Thank you. More

The service Department of Metro Nissan is excellent. I have great experiences with them each time I brought my Sentra in for service. I have great experiences with them each time I brought my Sentra in for service. More

Great experience being my first time in awhile looking for a car! Service was great! for a car! Service was great! More

Great service. Didn’t rush and didn’t pressure. Made it super easy for us to purchase! Didn’t rush and didn’t pressure. Made it super easy for us to purchase! More

Daniel suggested things that, all together, was out of my budget right now, and he found what I needed most without pressuring me into the other services at this time. I really appreciated that! budget right now, and he found what I needed most without pressuring me into the other services at this time. I really appreciated that! More

I had a very disappointing experience at Metro Nissan of Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly paym Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly payment. Based on that, I agreed to come in while attending a scheduled recall service appointment. Once I arrived, the entire situation changed. I was immediately asked about down payment and desired monthly payment, and the numbers presented were nearly double what I currently pay. I was later told this was due to my vehicle’s mileage, but that was never mentioned before I came in—even though it was clearly a determining factor. What made the experience significantly worse was the handling of my service appointment. My vehicle was checked in for a recall, and I was told it would take several hours. I received no updates throughout the day, and after multiple unanswered calls, I returned to find the service department closed. At that point, I was informed that my vehicle had not been serviced at all. I was told it had been pushed to the end of the queue because staff assumed I might trade it in. This is completely unacceptable, especially since I had already confirmed I was not moving forward with a trade-in earlier in the day. When we returned for help, the only person who made an effort to assist us was the salesperson, Jamal. Management did not come over to address the situation directly and communication had to be relayed through him, despite managers being present. After several hours at the dealership with my infant, we were left without our vehicle, no clear answers, and no sense of urgency from management. The interaction with the general manager was dismissive and unprofessional, and instead of addressing the situation, he was defensive and unwilling to take accountability. This experience involved misleading communication, failure to perform scheduled service, and extremely poor customer service from management. I would strongly recommend others proceed with caution. Update: I have spoken with Nissan Consumer Affairs and a formal complaint has been filed and escalated to regional management. I will be completing my recall service at a different dealership. More

Rep very professional. Appreciated the videos regarding the 16 point inspection. Had oil changed and purchased the 3. Appreciated the videos regarding the 16 point inspection. Had oil changed and purchased the 3. More

I had a great experience they was nice and fast at what they done. I will go back for another car they done. I will go back for another car More

John M. is a great service advisor, he’s prompt and he has great communication skills!! is a great service advisor, he’s prompt and he has great communication skills!! More