Metro Mazda of Mesquite

Poor Post-Sales Experiences I am an internet buyer and years ago I purchased a CX-7 and it went off without a hitch. I made all my arrangements online. I took my trade in at th I am an internet buyer and years ago I purchased a CX-7 and it went off without a hitch. I made all my arrangements online. I took my trade in at the same time I picked up my new car. They just verified the condition of my trade, showed me the new car, and I signed the paper work and was gone in less than an hour. What car buying should be right? This year I tried to do the same thing. On the first visit they mislead me on my trade worth and we walked out after getting a quote for our trade thousands lower than what they said they would give based on photo's and detailed information I provided. A few weeks later they said they could now make the original deal. I said okay, have the new car ready and I will come get. I get to the dealership and they take 2 hours to re-appraise my trade. Then when I get to the paper work part it was like starting from scratch, even though I had already prequalified and sent in all my information. 4 hours later we leave with a new car. However, our troubles really began after the sale. I told them when my next payment was due (10 days) and I was assured the trade would be paid off by then. 6 weeks later it was still not paid off. I had to make multiple trips (45 miles away) to get it resolved. The dealership was very apologetic and assured me it would never happen again. Like a trusting fool I reached out to them a month later to get my daughter a car. I picked out the car online, gave them the purchase information, gave them an exact time of pick up, and expressed my expectations that the car and paper work would be ready to go when I got there and I could sign and drive. I was assured that would be the case. As you may have guessed it was not the case. Even without a trade I was in the dealership for 3 hours before we drove out. Since we live so far away, I asked the tags be mailed to me, and I was told they would be. However, this took 5 attempts with emails and broken promises before I received the tags. And guess what? The car had no bracket to hold the front license plate. Meaning, I was sold a car that was not street legal as delivered. I asked them to send me a bracket and he said it did not come with the car but he would do me a favor and send me one. That was 9 weeks ago. I have had multiple emails with multiple dates of when the bracket would arrive, but still nothing. The last 3 emails have gone ignored by the internet sales manager. Bottom line...... if you work at it you can get a good price, but they can't follow through on promises or post-sales actions. They could have had a customer for life who averages one car a year between family and business, but they blew it with me. I will not be back. The little things count. More

I have purchased five cars from this dealership and each time, I thought it couldn't get any better than that purchase. Today, Saturn of Mesquite raised the bar again!! I am extremely pleased with my purcha time, I thought it couldn't get any better than that purchase. Today, Saturn of Mesquite raised the bar again!! I am extremely pleased with my purchase and the wonderful service I received today! It was a little like dealing with family only these are the ones you'd claim and want to do business with! I have also had my vehicles serviced by Saturn of Mesquite. Each time the work was performed quickly and professionally. The service team kept be abreast of service or maintenance that might be due on the vehicle. These folks take pride in their work and it shows. I think you'd be hard pressed to find a dealer with any higher standards. I will continue to deal with these folks and look forward to their future success! More

WOW! I am very impressed with the outstanding service that I received at Saturn of Mesquite. Over the weekend I noticed that my Service light came on. First thing Monday morning I called to see what I that I received at Saturn of Mesquite. Over the weekend I noticed that my Service light came on. First thing Monday morning I called to see what I needed to do. I spoke to Romney and he was able to get me in first thing. I was prepared to wait to have my car looked over, but was offered a ride to work while they took a look, called with reason for service and they were able to fix and have it ready for me by the time I was finished working. They even offered to come pick me up. I was able to get a ride so I declined the offer. After work I went to get my car and I have not had any problems since. Most dealers I have worked with in the past have been very rude, could not get me in and service my car within the same day. More