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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews

168 Reviews of Metro Lexus - Service Center

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September 09, 2022

Efficient, kind and always do great service. Have taken my car to them for 27 years and I have never been disappointed! More

by Jrmenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Sep 09, 2022 -

Metro Lexus responded

Your review is everything we hope to see! It's an honor to deliver courteous and professional service that's earned Metro Lexus your long-term loyalty. We look forward to working with you again next time!

September 07, 2022

Friendly staff, excellent service and advise. Mileage seems to have increased after Metro’s service More

by Honorbond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Metro Lexus responded

Thank you for the review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, if there is anything more we can do to assist you or help clear things up, please feel free to reach out. Best, Dan Booth - Service Manager - 216-916-6000

September 03, 2022

Great customer service and always helpful. Very good at follow up and very friendly to deal with. More

by LebLkomoroski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 06, 2022 -

Metro Lexus responded

Thank you for sharing this positive feedback about our team! We are grateful fo your business and we hope to see you again at Metro Lexus. Drive safely!

August 23, 2022

Great service! Spotless environment! No surprises. They keep you informed of the service costs for your approval before any work is done. Been going there for y More

by margosian2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

August 20, 2022

Although it was very frustrating to get a vehicle over the past 6 months, once we were able to get a sales agent to respond to our calls and e-mails, we were very pleased with the service department and n More

by RH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Aug 23, 2022 -

Metro Lexus responded

Thank you so much for leaving Metro Lexus a five-star review! We understand the difficulty many customers have been experiencing with purchasing vehicles, so it's great to hear our team was responsive and helpful. See you next time!

August 12, 2022

My experience at Metro Lexus from the courteous and knowledgeable staff, to the complete, proper and quality service results of management and technicians has meet my uncompromising standards for my ve More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Metro Lexus responded

Your review is music to our ears! We're thrilled we could deliver exceptional professionalism that's earned Metro Lexus your confidence. Thanks for supporting us by sharing your glowing appreciation. We look forward to working with you again down the road!

August 10, 2022

Michael in parts was very professional and knowledgeable. He was a pleasure to work with. Thank you Michael and Logan in service More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael an Logan
Aug 11, 2022 -

Metro Lexus responded

Joanne, thanks for giving Michael and Logan a shout-out! They will definitely appreciate it when we pass it along. We hope to work with you again down the road at Metro Lexus!

August 09, 2022

Josh was his usual efficient and professional self. The Service Department at Metro Lexus is the best I’ve experienced. More

by Baerenbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Metro Lexus responded

We are blushing! All of us at Metro Lexus are grateful for the wonderful praise and Josh will definitely appreciate the shout-out. We look forward to seeing you again next time!

August 08, 2022

From the moment I entered Lexus Service Department everyone was attentive, caring, and focused on meeting my needs. Rate them #1 More

by Monica Mackin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Metro Lexus responded

Monica, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

July 28, 2022

This dealership is by far the most professional environment that I have encountered. I own a Ford but was treated the same as a luxury brand owner. Cassie in service went above and beyond to take c More

by EMT43058
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Jul 29, 2022 -

Metro Lexus responded

When we see words like this, we know we're doing things right. Thanks for supporting Metro Lexus with this stellar review and for giving Cassie a shout-out!

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