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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews

168 Reviews of Metro Lexus - Service Center

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October 13, 2022

The two people that I had interaction with were patient and very understanding of my problem. The problem was addressed in a timely manner. I expressed my gratitude for their professional approach. More

by jmholland41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Metro Lexus responded

It is gratifying to hear that you were so well taken care of by our team! Thank you for bringing your business to Metro Lexus and for stopping by to share your feedback. Drive safely until we see you again!

October 04, 2022

Able to talk with a rep. In a timely fashion,given honest evaluation of the problems. Also had a free loaner car as well. More

by Berttwome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Metro Lexus responded

We're delighted to hear you had such a wonderful experience with the Metro Lexus team! Thank you for the five stars. Have a great day!

October 01, 2022

Metro Lexus great dealership and service department is excellent. Service department personnel were quick and knowledgeable Good customer service More

by mincher8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

September 26, 2022

Cordis was very collegial Prices were very high with service specials “not applicable”. That was a bit disappointing!! Loaner car service was good and timely More

by ibrahimfarid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Metro Lexus responded

Thank you for this feedback, Ibrahim! We are proud to have Cordis on our team and happy to hear that he delivered a successful experience. With regard to the rest of your review, we do not run our business to overcharge our guests, and I would be happy to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Dan Booth - Service Manager - 216-916-6000

September 23, 2022

the service i received from the service rep Cassie Thaddeus was outstanding. She understood my problem and got my auto back on the road. More

by donoghuemeehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Sep 23, 2022 -

Metro Lexus responded

Cassie and the team will be so happy to hear you appreciated their attentive and quality service. Thank you from all of us at Metro Lexus!

September 22, 2022

Beside the excellent service that was provided on our vehicle… the communication from all service people was great . Since we were out of town , every call was very appreciated! Everyone was incredibly a More

by sueyuratovac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley Veira, Marcia Jackson
Sep 22, 2022 -

Metro Lexus responded

Thank you for sharing with the Metro Lexus team and leaving us a five-star review. We always strive to deliver excellent communication, so it's lovely to see this reflected in your most recent experience! Safe travels!

September 22, 2022

The customer service was above and beyond. Jeffrey Miller kept me updated and explained everything to me. When there was a delay he contacted me. You could not ask for better service. Thank More

by Lace22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Metro Lexus responded

Thank you for the great review, Lace! We are so glad to hear that Jeffrey delivered such a successful service experience. Drive safely, and we hope to see you back again at Metro Lexus!

September 18, 2022

Metro Lexus service is the absolute best! ! They always go above and beyond. Thank you to the whole team More

by Ardarwish6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley Veira
Sep 19, 2022 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you are confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back!

September 17, 2022

Jeff Miller amazing. Pete Mapp amazing too. The way I got treated was amazing. The parts manger Mike just very attentive. More

by BMW MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Porter.
Sep 19, 2022 -

Metro Lexus responded

We love seeing praise for our wonderful staff! Jeff, Pete, and Mike will all appreciate the shout-out. Drive safe, and thanks for choosing Metro Lexus!

September 09, 2022

Metro Lexus is a well run business compared to others I've dealt with. Very clean and everyone is very accommodating. Joshua my Service Manager was very good. Would recommend this dealership to all. More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Metro Lexus responded

Penny, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

Sep 09, 2022 -

Penny responded

You're very welcome.

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